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- 2. Personal Information Nickname: Jhe Lyn Age: 27 Education: College Degree Email: jhelyn1203@gmail.com Time shopping online Jerry Lyn Malana Internet Interests Social 2 hours Other Language Arts 95% 80% 50% 90% Time on social networks 12 hours Time working online 8 hours Connectivity, Connection and Sharing Stay up to date with the people around us Participates more effectively and responsibly in a multi- cultural world Attention to details which ties into aesthetic abilities
- 3. Professional Experience December 2020 – Present General Virtual Assistant • Offering administrative services to clients from a remote location. • Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. • Photo/Video Editing and Social Media management. July 2022 – present Security Delivery Associates ACCENTURE • Develop plans to safeguard computer files and intellectual property against accidental or unauthorized modifications. • Perform risk assessments and execute tests to ensure functioning activities and security measures. • Document security and emergency measures and perform required audits. April 2021 – July 2022 Technical Support Representative (HPPrinter/InstantInk) SITEL PIONEER • Answer incoming calls, and emails; do outbounds calls if needed. • Ask permission to access customer’s device for the troubleshooting to resolve customer’s issue. • Provide product and service information to customers and how they navigate the website (Updating Account, Subscriptions and Billing Information) December 2020 – April 2021 Part time Tutor • Reviewing classroom topics and assignments • Assisting students with homework, projects, test preparation, papers, research, and other academic tasks • Working with students to help them understand key concepts, especially those learned in the classroom. • Teaching children how to read and write (ages 3 to 8 years old) December 2019 – December 2020 Account Associate (eBay Buyer & Seller Account) VXI GLOBAL HOLDINGS B.V. (PHILIPPINES) • Sell products and place customer orders in the computer system. • Answer incoming calls, emails, and chats. • Provide product and service information to customers and how they navigate the website (Updating Account, and Billing Information) October 2019 – November 2019 Advisor I, Technical Support (AT&T) CONCENTRIX CVG PHILIPPINES, INC. • Answer incoming calls. • Management and resolve customer complaints. • Provide instructions and details on how they navigate the website and do some basic troubleshooting. August 2019 – September 2019 Account Associate (AT&T and Direct TV) VXI GLOBAL HOLDINGS B.V. (PHILIPPINES) • Process orders, and subscriptions in the computer system • Answer incoming calls. • Management and resolve customer complaints. July 2019 – August 2019 Agent (Dr. Leonard’s and Carol Wright Gifts) IQOR PHILIPPINES, INC. • Sell products and place customer orders in the computer system. • Answer incoming calls. • Provide product and service information to customers and how they navigate the website. November 2016 – June 2019 Production Clerk BAHRAIN FIBERGLASS INT’L COMPANY LTD. (Composite Designs and Technologies, Ltd., Inc.) • Assisting clients from different country (Japan, Canada, and Australia) • Handling administrative requests and queries from senior managers • Answer and direct phone calls
- 4. SOFTWARE Graphic Design / Customer Service/ Multimedia Editing/ Virtual Assistance / Social Media Management / Project Management / Leadership / Time Management / Information Literacy SOCIAL MEDIA PLATFORM EXPERIENCE SKILLS
- 5. MY WORKS
- 6. Shirt Design
- 7. Shirt Design
- 8. Shirt Design
- 9. Brochures
- 10. Brochures
- 11. Poster
- 12. Why you should hire me? Legit and Trusted High quality edits Accomplishes tasks on time Always available Provide quality service Easy transaction