Citizens communications capabilities in information society. 2005.

1. CITIZENS COMMUNICATIONS CAPABILITIES IN INFORMATION SOCIETY 10.11.2005 (?)

3. Communications capabilities Motivatio n Communications capabilities Skill Access Equipement and network

4. Communications capabilities Access Skill Motivatio n Access Skill Motivatio n

5. M M S S S M M M L O M Cannot interpete messages L O M There is no motivation to belong to the community A= access S = skill M = motivation Communication in a community L O M No compatible access A

7. Deficit of access deficit Easy to acquire (citizen ) Information Experience Difficult to acquire (view point of the community) Availability of understandable information Shops Network access point Technical support persons Pricing Information security Updating (digistress) National politics

8. Deficit of skills Lack of skills Skilful citizen Easy to use Manuals and other material available and understandable Training possibilities available Support persons (tax deductible) Well trained staff in the access network points Persistence,information and experience Difficulty to use (Community)

9. Deficit of motivation motivation Active citizen Stagnation ( Community ) National programs (information society, citizens participation etc. campaigns, ) Ethical Ombudsman Visions (future workshops) Examples and best practices (communication camps) Stories benefits possibility for self-expression ” must”/”survival”

10. The adaptation of the use of the ICT technology Group Community The users of ICT The view point of the use of ICT Communication culture Agreed ways of working Unique action Individual rational adaptive social

11. Visio, käsitys hyvästä elämästä ja halutusta tulevaisuudesta Tavoite Ymmärrys valintavaihtoehdoista Päätöksenteko Keskustelut vuorovaikutus Nykytilan identifiointi Palaute Toteutus , toiminta