2. Netiquette refers to the right way to interact with other
people through computers. After this, you will be able to:
• Explain an emotional barrier.
• Use proper netiquette for business and personal e-mail
3. An emotional barrier is anything that prevents clear communication in email
• Only text.
• Lack of cues like tone of voice and facial expressions
If you react strongly to an e-mail
• Assume the writer had good intentions.
• Use the phone or meet in person to clarify the message.
4. To make sure your e-mail is clear, think 3 times
• Before writing
• After writing
• Before sending
5.
6. • Use specific subject lines
• Think about using smilies and Internet shorthand
• Ask, “What would I say if we were face-to-face?”
7.
8. • Create clear subject lines.
• Identify yourself.
• Follow the rules of grammar and usage.
• Use spell check.
9. • Respond within 24 hours.
• Don’t forward or copy another’s e-mail without permission.
Remember . . . another human being is at the
other end of your message.
