The document outlines a proposed partnership between The 519, an LGBTQ organization, and the BIA, a business improvement area, to share services and administrative functions. Key areas of partnership would be facility operations, communications and marketing support, and event management. The partnership aims to provide improved services while realizing cost savings through efficiencies. If approved, the shared services agreement would take effect on January 1, 2013, and is estimated to result in $19,000 in savings and $5,000 increase in marketing investments for the BIA in 2013.

1. Toward a stronger LGBTQ Village:
A shared-services partnership

2. Toward a Timeline
stronger • Early October: BIA Board moves a motion
“to engage in talks with The 519 to identify
LGBTQ any potential administrative or operational
savings”
• Late October: The 519 mets with Liz Devine
Village and Rupert Hon discuss partnership
• October 29, 2012: Board of Management
of The 519 approves, in principle, the
development of a formal partnership with the
BIA
• Early November: The 519 presents a proposal
to the Executive Committee of the BIA Board
of Management
• November 12, 2012: BIA Board unanimously
approves partnership with The 519
• December 2012: Announce to BIA
membership
• January 1, 2013: Shared Services Agreement
takes effect

3. Toward a Partnership Areas
stronger • Facility and Operations: Private office for BIA
General Manager, access to meeting spaces,
LGBTQ storage. IT support, office supplies and utilities
included.
• Communications Strategy and Support:
Village Strategy and policy development, day-to-date
curation and content development, website,
e-newsleetter and print media support.
• Event Management: Sponsorship, event
design, event delivery volunteer support and
logsitics for the Summer Festival / event.

4. Toward a Service Level
Improvements:
stronger Office Administration
LGBTQ
Current:
Village Office space, storage, telephone,
internet, postage, office supplies, utilities
+
Service Improvements:
7-day a week reception, information
centre, IT support, accessible venue, on-
site storage

5. Toward a Service Level
Improvements:
stronger Marketing and
LGBTQ Communications
Village Current:
3rd-party website and social media
management, disconnected marketing
and campaign collateral
+
Service Improvements:
Day-to-day communications and social
media staff support, communications
strategy development, content creation
and curation, cross-platform partnership,
regular strategic communications

6. Toward a Service Level
Improvements:
stronger Event Planning Support
LGBTQ
Village Current:
Summer event to be planned, budgeted
allowance but not detailed
+
Service Improvements:
Skilled sponsorship and fundraising
staff, event management expertise,
cross-organizational partnership,
volunteer engagement staff + expertise

7. Toward a The Team
stronger • Director, Development and
Community Engagement
LGBTQ • Manager, Development and
Village Community Engagement
• Supervisor, Events and
Catering
• Communications and
Community Engagement
Specialist
• Volunteer and Community
Engagement Specialist

8. Toward a Financial Benefit
stronger • No net increase to the BIA
budget for 2013
LGBTQ • $9,000 savings in core
Village administration
• $10,000 savings in event
staffing
• $5,000 increase in marketing
and communications
investment
• $14,000 dedicated to event
costs for summer event

9. Toward a stronger LGBTQ Village:
A shared-services partnership