1. T E R R I C A S . M O O R E
1975 Abbott Cove, Cordova, TN 38016
901-315-2034 • terrica_nolen@yahoo.com
Proactive professional with several years of human resources, management and supervisory experience. Proven
abilities in organizing management workflow and using a proactive approach to problem solving. Demonstrate
commitment to leadership through contributions in boosting employee morale, improving retention, productivity
rates, and streamlining policies and procedures; advanced computer skills in AS400, MS Office Suite, YMS and other
applications/systems.
Professional Experience
Kroger •Retail • Memphis, TN 38122
April 2014 - current
Co-Manager – Responsible for meeting all relevant statutory and mandatory requirements associated with the
framework of the company’s core values and missionstatement
Identifying and managing risks, issues, and dependencies
Recruit, train, develop and coordinate a staff of over 100 associates
Identified vacancies and performed difficult staffing duties, including understaffing and administering
disciplinary procedures
Analyzed training needs to design employee development and safety programs
Provide leadership and enforce company policies
Achieve measurable results by following company’s standards
Utilized time management skills for fast paced environment
Optimize sales through prompt and excellent customer service
Coordinate planning and delegating daily work assignments and schedules to associates
Ensure lean accounting practices
Responsible for evaluating business operations for efficiency an cost
Oversee total store orders and financials
ALDI • Memphis, TN 38141
June 2013 – April 2014
Shift Manager – Assist in the overall coordination, direction and evaluation of departmental activities
Support Grocery Manager in daily store operations in compliance with established procedures
Supervise multiple associates in store setting
Ensure all associates follow the company policies and laws
Resolve store problems and address employee issues
Coordinate with Grocery Manager in planning and delegating daily work assignments and schedules to
associates
Order and stock merchandises according to company policies
Maintain and keep the facility clean, safe and organized
Maintain shelf allotment and shelf tagging and ensure the products are placed in right place with
appropriate labels
U. S. Security Associates •Branch Office • Southaven, MS 38671
October 2010 – March 2013
Account Manager – Establish and implement goals and objectives for transportation and distribution facility
2. Decreased office overtime to less than 5% by implementing needed controls and procedures
Assisted in the implementation of SOP and truck safety procedures Enhanced compliance and staffing
performance
Managed a staff 17 people and ensured all training and cross-training of staff
Managed and reviewed monthly P&L
Responsible for accounts payable for location
Inventory and order all office supplies
Handled a busy phone system, functioned as primary liaison to customers, and ensuredconsistency
Entered all employee verification and data into AS400 and Past Positivesystem ensuring 100% compliance
Solved client problems with innovative solutions
Faxing, photocopying, and other clerical duties
Education
University of Memphis • Memphis, TN
August 2003 – May 2008
Bachelor’s Degree – Criminology