Tenseng's IT profile

1. Ng Ten Seng
+65 8725 6558 (Mobile) ngtenseng@gmail.com +65 661 222 73
Information Technology Manager
People Team Project Management – Controlling & Monitoring – Operation & User Support
Info Technology = People. Interesting & Achievable. A passionate hand-on professional with 30 years+ of IT
Skills & Project Management experience with proven solutions for local organizations / global Multi-
National Corporations in APAC. Seeking for challenging IT roles
Accountable to: CEO / CIO, MD, GM, Directors
IT Infrastructures Applications Operations Service & Support for APAC & Saudi Arabia
CORE COMPETENCIES
 Server Farm Management  IT Risks & Security Control  Enterprise Networking
 Data Centre Operation  Infrastructures / Facilities  ERP / BizSolutions
 Outsourcing / Vendor Skills  BCP/DR/Crisis Knowledge  Operations & Support
Achievements/Project Summary
Challengers : In APAC countries & Saudi Arabia environments
 Set up and manage People Team Infrastructures to provide solutions for
IT /Operations/Facilities/Support/Security/Manpower/Hardware &
Software/Applications/Databases in APAC Countries
 Manage Stakeholder/Partner/User, Time Zones Operation, support & problem solver
Obstacles
 Paper crisis in Vietnam & IT resources for publish yellow pages tel/residential directory
 Connectivity with multi sites in APAC and link to 140+ countries in HQ/Switzerland
 Multi-cultural , mix-migration/conversion, legacy applications, Biz operations & IT support
 Languages (Vietnamese, Arabic/Japanese/Chinese) issues / & operations difficulty
 First in Asia to provide video conferencing solution for Insurance/workshop repair & claim
 Global, regional and local vendors support & services delivery
 Mixed platform of PC, Mini & Mainframe, OS, development solutions
 Spreadhead, organised & Chaired IT/MIS Convention to promote strategies solutions for APAC
Countries : Singapore, Malaysia, Vietnam, HK/China, Thailand, Myanmar, India, Philippines, Cambodia, Sri
Lanka, Taiwan, Indonesia, Japan & Saudi Arabia
Accomplishments Summary
Accomplished > 80 ITprojects/business solutions in APAC countries & Saudi Arabia
Achieved Zero IT down-time for > 10+ years and Tested BCP/DRP/Crisis Management
Set up SGD $2M Life Science Lab, $12MOil Gas Chemical testinglabs in Singapore
Managed APAC infrastructure, DC, Monitor Operation, Report Risks & cyber security
Support 24x7 IT / Biz Operations.Monitor & solveGlobal WAN connectivity issues
Champion International IT/MIS Convention in SG, Thailand,Hong Kong Japan & Geneva
Revised & monitor control Management & Operation to meet business strategy goals
Setup & managed MicrosoftSharePointserver farm for 21 countries in APAC region
Leaded 1st APAC country to migrate mix-legacy systems to ERP/Biz/IT solutions
Moved Notes application to Exchange and SharePoint solutions
Collaborate harmonically with APAC IT Experts, Global partners, stakeholders Vendors







2. 

People’s Association 2014 – 2017
Petrol Steel Pte. Ltd. 2012 - 2014
Manager Saudi Arabia
SGS (Singapore) Pte Ltd & SGS (Malaysia) Sdn Bhd 1998-2011
IT Manager Singapore & Malaysia
AGF Insurance (S) Pte Ltd 1996 - 1998
IT Manager
NEC Computer (S) Pte Ltd. 1986 1986
MIS Manager
:
Business Computer Pte Ltd 1982 – 1986
NEC Computer (soledistribution)
Analyst/ AssistantProjectManager
 Roles : Customer Service& Support. APAC region & International ITProject/
Operational.Analyst,IT/BizSolutions, People/Team management
Responsibility : People, Infrastructures Applications Service/Delivery Oppressions
 Industry : IT. Finance.Insurance.Service. Retail.Hotel. Consumer
Service People / Society / Community & Needy people
Oil,Gas,Chemical & General Lab Testing
General CAR Insurance,PC/notebook, Macintosh Mini/Main-
frame Computers, BillionsOil Tanking
Platforms/OS : Hardware/Software
Macintosh,UNIX, IBM / NEC Main-frame, NT-Windows, PC MultipleOS Platforms
CRM ERP/SAP AutoCAD Packages & Customisation Applications / Solutions
Led Team Developed In-housedevelopment & customisations
Maintained & Support Regional networking infrastructureand user IT operations
Legacy systems migration & Converted to ERP/CRM/SharePoint solutions
SolvingIT Issues/problems ProvideSolutions to Operation Services & Support
Successfully Groomed 5 persons as ITManager, Director, Consultantin MNC, SAP