TechTalk from Liubov Smetiuk "Email communication with customer"

1. Email communication with
customer
Smetiukh Liubov
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2. Suggesting a cross-platform matrix
Example
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3. Estimation & Burndown charts
1. Requirement clarification process by TeamLead.
2. Requirement clarification process by QA engineer.
3. Assumptions:
a) Design is ready.
b) API is ready.
Examples:
Project1 estimation example
Project2 estimation example
Project3 estimation example
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4. Release scheduling
- Highlight dates
Example
Include:
- QA activities
- Holidays
- Vacations
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5. Release postponing
Possible reasons:
Numerous changes
Quick release
Low quality
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6. Call follow ups
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7. Significant items
Be thankful
Ask a feedback
Suggest simplifications
Suggest improvements
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8. Notify on time
Cancelling a call
Team members joining/leaving
Kind reminders
Vacations:
-Send email
-Gmail notification
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9. Tips and Tricks
1. Do not over communicate by email
2. Make good use of subject lines
3. Keep messages clear and brief
4. Use numbers to break up lists
5. Use bolding and emphasis
6. Be polite
7. Check your tone
8. Proofread
9. Do not Assume, ask for Clarification
10. Use the Power of Images
11. Try the ELI5 Technique
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