Stocker Team Training PPT with E-Commerce Update - 2.10.21

1. STOCKER TRAINING

2. Benefits of the Stocking Program
MAXIMIZE SALES BY ENSURING THERE
IS PRODUCT ON THE SHELF FOR THE
CUSTOMER.
ALLOW THE AREA SPECIALIST AND
SALES SUPPORT TEAM TO PROVIDE
SUPERIOR CUSTOMER SERVICE BY
BEING AVAILABLE ON THE FLOOR.
ENSURE INVENTORY ACCURACY BY
WORKING DAILY AND WEEKLY
PICKLISTS.

3. Daily Activity
Loop
• The Daily Activity Loop is
the structure of the
Stocking Program.
• Follow this Activity Loop
each day to ensure all tasks
are completed.

4. Top Stocking Priorities
From the Activity Loop
Check and fulfill any Pending E-
Commerce orders from Mission
Control or Back40.
• Any red or blinking red orders must be
completed before 9am.
• Orders must be completely worked from
Pending to Awaiting Pickup.

5. Top Stocking Priorities
From the Activity Loop
Create a Pick List twice daily for Pet
Food and Seasonal Warehouse Items.
•The Stocking Team will create these lists and the
Warehouse Team will be available to help pick
these items. From there, the location Manager
or PIC will designate a Salesfloor Team member
to put this product away.
•Any Seasonal Merchandise included in this list
should be stored in the Warehouse. Some
examples are:
•Grass Seed
•Fertilizer
•BBQ Pellets
•Other Pallet Stacked Items

6. Top Stocking Priorities
From the Activity Loop
Check and Stock:
• Endcaps
• Displays
• Sale items
• Seasonal items
These are high profile areas that
customers will shop often.

7. Top Stocking Priorities
From the Activity Loop
Stock leftover freight from the previous
day or any current checked-in freight to
the Sales Floor.
• Use available labor wisely to work through
these tasks.
• High traffic areas might need additional
attention.
• Floor staff can work stocking carts when
needed, as approved by your Manager. Use only
when needed, not as a standard.
• True Value and VSI are priority deliveries, the
Team must get these out the day they are
delivered.

8. TopStockingPriorities
FromtheActivityLoop
Ensure all incoming freight is stocked
on the sales floor within 24 hours of
receipt.
• The Stocking team will adhere to Wilco’s
Merchandising Standards when stocking
Merchandise onto the sales floor.
• Actively participate in pulling Special Orders as
communicated by the Receiving Team.

9. Top Stocking Priorities
From the Activity Loop
Scan and stock the entire sales floor
within a 48-hour period – outs and near
outs.
• Every effort will be made to generate daily pick Lists
and work them to completion.
• High Traffic Seasonal areas will need more frequent
attention such as Garden and Chick Supplies in
Spring.
Communicate inventory discrepancies to the
Inventory Specialist.
• As the stocking lists are completed you may find
counts are off or there is product that cannot be
found. Communicate these with your Inventory
Team right away.
Participate in system and merchandise processes as
assigned.

10. Daily Pick Lists
• Goal – as a Team, Scan and Stock entire sales floor every
48 hours.
• Target the outs and near outs to fill the shelf.
• Seasonal areas will need scanned every day; these are
outlined on the Stocking Log.
• Only scan what will be worked, if time allows for only
true outs that is better than nothing.
• Carts can be staged for floor staff to stock on an as-
needed basis with Manager approval.
• Record your progress on the Stocking Log.

11. TopStockingPriorities
FromtheActivityLoop
Push back stocked merchandise to the
sales floor.
• This will ensure items don’t end up in the
backroom without a home on the salesfloor.
• This will be done once other tasks are completed
throughout the day.
Maintain a clean and organized
working environment.
• Keeping the backstock area organized will ensure
you and other team members can quickly and
efficiently find items.

12. Backstock Push
All Backstock areas are to be cleaned
and organized within a designated
timeframe.
• Label all boxes with the SKU(s) of their contents.
• Consolidate product as much as possible.
• Push as much product to the Sales Floor while
still adhering to our Merchandising Standards.
• Properly dispose of all trash and cardboard in
their correct bins.
• Log your progress on the Backstock Push Logs as
well as on the Stocking Log.

13. Prepping Freight for
the Next Day
There will be times when there will
be leftover freight to be put out.
• Organize the remaining checked-in freight onto
Stocking Carts for the next shift.
• Leave carts staged in the incoming freight area.
• This will become a Priority Task for the next day.

14. Cleaning Your Work Area
All Stocking and Backstock areas
must be free and clear of debris.
• Shrink wrap
• Boxes
• Pieces of pallets
A clean work area is a safe work area for
the entire Store Team.

15. The Weekly Out Of Stock Scan
Provided to the Stocking Team by the Inventory
Specialist once a week.
This picklist targets any outs on the shelf, including
Facing and Recovery issues.
If an item cannot be found on the Sales Floor or in its
backstock location, mark it down as missing.
•The Inventory Specialist will have more tools at
their disposal to investigate missing items.
This picklist must be worked to completion by the
end of the same day it was created.

16. The Merchandise and Area Specialist Teams put a lot of hard work into the
overall aesthetic of our stores.
It is very important that as we complete our daily activities, we work to
maintain and assist in that effort.
The Stocking Merchandising Standards are written with that goal in mind.
Stocking Merchandise Standards

17. Stocking Merchandising Standards
Be concerned with the
presentation of what you
stock.
•All items must be ready to use by
customer.
• Priced, SKU’d, or Assembled.
•If damaged or unsaleable give to the
Receiving Team.
•Front and Face what you stock.

18. Stocking Merchandising Standards
Match the item number or
SKU with the Bin Label.
• Match UPC’s or SKU tags.
• Ensure product is being put in the
correct location.

19. Stocking Merchandising Standards
If a UPC match cannot be
found at the shelf – Scan the
item on a POS Terminal or RF
Unit.
• UPC’s can change faster than bin
labels.
• If the item doesn’t scan let the
Inventory Specialist know.

20. Stocking Merchandising Standards
Rotate the oldest items to
the front of the shelf or peg
hook.
• ALL products need to be rotated
• This helps to prevent outdating
• Also aligns with packaging changes
• Helps provide consistently high-
quality merchandise to our
customers

21. Stocking Merchandising Standards
Do not overstock or modify
the Merchandise Set.
• Stock only what will fit neatly and
safely
• Keep items in nice and neat rows for
each facing
• Do not hide overstock in the back of
the shelf
• Do not force leftover product onto
the shelf by moving bin labels around

22. Stocking Merchandising Standards
Return excess product to the
proper backstock area.
• This will help other team members
locate the product
• Helps to maintain backstock
organization
• Clearly label all boxes with item SKU
and/or Description.
• Keep like product together on shelf.
• Front product and ensure everything
behind is the same SKU.
• Palletize and use warehouse racking
when available for large products or
large quantities of one product.

23. Stocking Team Resources
Stocking Communication Board
• Start each day here
• Contains:
• Stocking Log
• Backstock Push Log
• Activity Loop
• Additional communications
from your Lead Stocker,
Manager, or Training
Improvement Specialist

24. Stocking Team Resources
Stocking Log
• This tool provides one place to
track the team’s activity.
• Each team member will record
their daily Stocking Activities here
• Initial for fully completed
tasks
• Mark “P” for partially
completed tasks
• This tool also provides direction
for Seasonal Stocking Needs.

25. Stocking Team Resources
Lead Stocker and Manager
Intranet Resources
• Stocker Manual
• Activity Loops
• Upcoming Sales Flyers
• And much more

26. In Summary
By working through the Daily Activity Loop, the
Stocking Team contributes to the overall
success of the Farm Store by:
• Maximizing sales by ensuring there is product
on the shelf for the Customer.
• Allowing the Area Specialist and Sales
Support Team to provide superior Customer
Service by being available on the floor.
• Helping to ensure inventory accuracy by
working Daily and Weekly picklists to
completion.