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NEW STARTERS PLAN

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NEW STARTERS PLAN

  1. 1. FIST FLOOR NEW STARTERSNEW STARTERS TRAINING PLANTRAINING PLAN October-November 2015 Zara Brompton Road Emma Baiano 50341
  2. 2. 1. Organization of the section: to close on time, Overstock and Standards 2. Replan 3. To be on charge of the '25 4. Customer Service 4 GOALS – 4 WEEKS4 GOALS – 4 WEEKS
  3. 3. 1. Organization of the section: to close on time, Overstock and Standars WHAT?WHAT? -to cover the section being sure that someonelse can do it when he/she need to move for supporting the fitting room or for Customer Service; -to change plastic hangers during the morning when it is not busy; -to clean the floor of clothes/hangers (healt&safety/business reason); -to balance Customer Service and the tyiding up of the section; -to start closing tables by 8 o'clock; -to bring the Overstock in the stockroom by 8 o' clock, in plastic hangers and organized by family; -to be sure that at nine o'clock the First Floor is nearly done in order to support the Ground Floor; -to close each section following the standards of the company.
  4. 4. HOW?HOW? Supporting and helping them during the closing, giving them “time objectives” at the beginning and then asking them to give to themselves “time objectives”. Each section will be double-checked with me in order to show them possible mistakes. Each New starter will be on charge of the Overstock for one or more shift; his/her tasks will be: - bring the rail/boxes for the Overstock by 6 o'clock on the shop floor; -when the Overstock is done, be sure that it is properly oganized by family in plastic hangers, and bring it in the stockroom on time. The New starter on charge of the Overstock will receive help from his/her collegues to close the section. 1. Organization of the section: to close on time, Overstock and Standars
  5. 5. 3. To be on charge of the '25 WHAT?WHAT? -to run the '25 in a smart, quick and efficient way; -to be sure that the '25 is runned in all the section of the First floor; -to check with an ipod the items that are not on the First floor ( Locked Item → Change hanger → Bring the item in the Stockroom → Explain to the '25 team what it is wrong with it – Overstock or Locked item Open item → Check again on the Fist Floor → If it is no there, communicate with the Ground floor to send it downstairs again); -to be sure that the fire exit is empty, cleaning it and bringing rails and boxes in the stockroom
  6. 6. 3. To be on charge of the '25 HOW?HOW? Being on charge of the '25 for one shift with me; explaining them the importance of the '25; showing them how to run faster -by line, by family, by price (Which items are usually on tables/collects/walls? How can we use the ipod to have an idea about where they are placed?). Each New starter will be on charge of the Overstock for one or more shift; his/her tasks will be: -to change plastic hangers in woody ones, and call his/her collegues to let them run the products; -to check with an ipod the items that are still on the rail; -to communicate with the Ground floor and bring the rail in the Stockroom. When the Firs floor is not busy, the New starter on charge of the '25 will help for 1hour the '25 team, in order to let understand what they do, and learn the '25 process, to respect this job, and to improve the relations between Stockroom and Shop floor The New starter on charge of the '25 will receive help from his/her collegues to close the section.
  7. 7. 4. Customer Service WHAT?WHAT? -to approach customers; -to try to sell as much as it is possible; -to be always available for the customers; -to push the on-line orders.
  8. 8. HOW?HOW? Giving them examples and tips for a good Customer service: -be honest if they ask for an advice; -offer alternatives and matching products; -compliment customers; -ask question to understand what customers are looking for (gift, personal purchase, reason of the purchase, kind of event, budget ect); -helping customers in their browsing bringing the items they want to try in the fitting room; -check the queue by the till and fitting room. Each New starter will be on charge to check the queue by TRF till; his/her tasks will be: -check the queue; -ask by radio to the Basic team to check the queue in KW; -send customers in KW if there is not queue, otherwise start to remove hangers from the queue to let the cashiers to work faster. 4. Customer Service
  9. 9. Calendar

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