1. Tamara Exo
1049 W Youngs Ditch Rd
Bay City, MI 48708
Mobile: 231.690.2657,
Exo.tamara@yahoo.com
SUMMARY
I have 20+ years of outstanding customer service, along with 15+ years in a rapidly growing
Gaming/Casino industry as a Slot Technician. I enjoy working in a customer driven environment where
guest service is of the utmost importance. I also take pride in my ability to find new and creative ways of
looking at situations from all sides and finding the best solution to fit our needs.
EXPERIENCE
2002 - 2015 LITTLE RIVERCASINORESORT
SlotTechnician
ManisteeMI
Customer care
Maintain and organize everyday functions of the Slot machines and tech
department
Proficientin MS Office;Word,Excel,Outlook
Resolved customer complaints and concerns withstrong verbal and written
skills
Correspond directly with sales, parts ordering and vendors
Executed and follow strict policy and procedures
Inventory,requisitions, shipping and receiving and restocking
File and data entry
Training of new hires
Maintaining and repair of Slot Machines
Created and implemented documents for co-workersto better understand and
more efficiently format new gaming machines to reduce down time
Accepted supervisory responsibilities during vacations and days off
2000 - 2002 LITTLE RIVERCASINORESORT
SlotRepresentative
ManisteeMI
Customer Service
Cash Handling
Minor slot machines repairs
PERSONALATTRIBUTES
A high-energy, enthusiastic and dependable.
Adept in problem solving, troubleshooting and multi-tasking.
Assisted withimplementation and transition to computerized system.
Completed automation systems ahead of schedule, therefore, increasing
personal and officeproductivity.
Rewarded Employeeof the Month in 2005
EDUCATION
WEST SHORE COMMUNITYCOLLEGE Scottville,MI
