1. WALTER MATHENY
770 Imperial Phone: 219.246.6788
Valparaiso, IN 46385 Email: walter.jay.matheny@gmail.com
CAREER SU MMARY
A dynamic, customer-centric professional recognized for demonstrating a high level of leadership and strong technical
skills to improve customer service in the gaming and entertainment industry. With nearly 20 years of experience in
the industry, possess expertise in dealing card games as well as in using computer knowledge to streamline and
improve processes. Demonstrate extensive knowledge of tribal, state, and federal regulations. An innovative, assertive
leader that is able to contribute to the development of staff through good supervision and mentoring skills.
AREAS OF EXPERTISE
 Gaming Operations
 Customer Service
 Regulatory Compliance
 Cash Management
 Conflict Resolution
 Poker
 Staff Supervision
 Analytical Decision Making
 Process Development
KEY SKILLS ASSESSMENT
STAFF MANAGEMENT – Committed to leading strong teams through the exchange of knowledge, experience, and goal
sharing to optimize the gaming experience for customers and meet company goals.
TECHNICAL EXPERTISE – Apply strong computer knowledge to develop effective processes for improving and
exceeding service and entertainment goals. Fluent in QueueOS, knowledge of C++, Python and HTML5/CSS3
PROFESSIONAL EXPERIENCE
BANKERS LIFE, MICHIGAN CITY, IN 2015
INSURANCE AGENT
 Sold, solicited, and negotiated Medicare supplement plans, life insurance, and long term care insurance with
potential clients.
 Handled sensitive client information (including addresses, medical records and bank account numbers) in a
secure and professional manner.
 Cultivated positive relationships with clients, and expanded experience within service oriented industry.
HORSESHOE HAMMOND, HAMMOND, IN 2012 – 2015
POKER DEALER
 Dealt assigned games, including variations of 7-card stud, Texas Hold’em, Omaha, Razz, Badugi, and Lowball Draw
according to house rules and procedures.
 Handled cash daily: exchanged paper currency for chips or coin money and opened and closed cash floats and
game tables.
 Provided excellent customer by greeting players, interpreting house rules, and addressing complaints.
BLUE CHIP CASINO, MICHIGAN CITY, IN 2009 – 2012
DUAL RATE CARD ROOM SHIFT SUPERVISOR
 Monitored gaming operations to ensure compliance with established rules and procedures and ensure customer
satisfaction.
 Protected casino assets by observing gambling behaviors to monitor for signs of marking, switching, and counting
cards; worked closely with security to minimize cheating and theft.
 Trained new hires and supervised a team of 10-20 staff per shift.
 Established and maintained banks and table limits for each game.
 Oversaw the redemption of complimentary meals, hotel rooms, discounts, and similar items given to customers.

2. Walter Matheny Resume, Page 2
PROFESSIONAL EXPERIENCE CONT’D
AMERISTAR HOTEL AND CASINO, EAST CHICAGO, IN 2008 – 2009
POKER SUPERVISOR
 Increased the uniformity of rulings and minimized customer disputes by restructuring the poker room rulebook.
 Assigned dealers to stations and moved them from game to game to ensure adequate coverage, managing up to 30
employees per shift.
 Conducted employee evaluations and prepared and submitted written evaluations, commending exemplary
performance and making recommendations for improvements.
 Ensured gaming operations followed tribal, state, and federal regulations.
 Monitored gaming to ensure delivery of excellent customer service and to protect casino assets.
RESORTS EAST CHICAGO, EAST CHICAGO, IN 2006 – 2008
DUAL RATE POKER SUPERVISOR
 Organized and ran weekly poker tournaments, which included creating a spreadsheet to track dealer downs and
dealer tournament tokes.
 Created a spreadsheet to automate the Bad Beat jackpot payments that resulted in improved customer service.
 Helped the poker room achieve the top status in the local market through staff motivation that led to excellent
customer service and high ratings.
 Provided top-notch customer service by greeting players upon arrival, ensuring they were pleased with their
experience, explaining and interpreting house rules, and resolving disputes in a win-win manner for customers
and the casino.
 Supervised 20 to 30 employees per shift: provided instruction and mentored up-and-coming dealers, resolved
problems, and monitored performance to complete formal evaluations.
HARRAH’S, EAST CHICAGO, IN 1999 – 2006
POKER DEALER
 Inspected cards and equipment prior to games to ensure they were in good condition.
 Exchanged paper currency for playing chips or coin money.
 Followed casino rules and procedures in running card games such as poker.
PREVIOUS WORK EXPERIENCE
Pyro Industrial, General Laborer, Portage, IN, 1999
Majestic Star Casino, Poker Dealer/Blackjack Dealer, Gary, IN, 1997-1998
Radio Shack, Sales Associate, Highland, IN, City, 1996
Nationwide Security/US Steel, Security Officer/Dispatcher, Gary, IN, 1992-1995
EDUCATION & TRAINING
Associate of Science, Computer Information Systems, Ivy Tech Community College, Valparaiso, IN