The document summarizes presentations from the AAATE workshop 2016 in Helsinki regarding the ENTELIS project and efforts to reduce the digital divide. The ENTELIS project aims to advance strategies to reduce the digital divide by facilitating an exchange of good practices, disseminating project outcomes, incubating new projects, and informing policy development. Project activities included a literature review, state of the art report, policy recommendations, and development of a self-assessment framework. A presentation discussed preliminary results from a living lab study in Finland investigating elderly attitudes toward digital technologies. Participants saw value in technologies that support social connections but also limitations of technologies to replace human care needs. The manifesto proposes recommendations to address the digital divide through

1. 09/06/2016 AAATE workshop 2016, Helsinki
Advancing strategies to reduce the
digital divide:
The ENTELIS project →network
www.entelis.net
Evert-Jan Hoogerwerf, AIAS Bologna onlus (I)
Anna Kärki, Satakunta University (FIN)
This project is co-funded by the European Commission (EC) in the framework of
the LLL program. The presentation reflects the views only of the author and the
Commission cannot be held responsible for any use which may be made of the
information provided.

2. 09/06/2016 AAATE workshop 2016, Helsinki
Network in a nutshell (1/2)
Mission
We see technology as a human rights enabler in an inclusive information society.
Need to challenge the Digital divide
There are groups in society that have…
• Limited or no access to mainstream ICT,
• A lack of access to ICT-Assistive Technologies (AT)
• Access to ICT and ICT-AT but without exploiting its full potential
Wide variety of reasons, among which:
- Barriers of different nature
- Lack of awareness, information and training;
- Lack of self confidence or supportive environments;
- Fragmentation in services and lack of person centred approaches.
Negative impact on achievements in education, employment, independent life skills and on social
costs.
Ref.: European Commission. Towards an accessible information society, 2008
Internal market for inclusive and assistive ICT, target market analysis and legislative aspects, inception report. Deloitte, 2010
ATLEC consortium: State the and Research Analysis. 2012
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3. 09/06/2016 AAATE workshop 2016, Helsinki
Network in a nutshell (2/2)
Entelis is a opportunity for many organisations in Europe and around the
world
• For learning: exchange of good practice
• For dissemination: projects sharing outcomes
• For project development: project incubator
• For policy development
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Members
Members of AAATE, EASPD & EVBB + other
interested organisations

4. 09/06/2016 AAATE workshop 2016, Helsinki
Project Activities
Completed
• Literature review
• State of the art report
• Gossary
• Two annual European seminars
• Policy document with recommendations
• Self assessment framework for formal education providers
• Website with experiences and resources: www.entelis.net
Ongoing
• Foresight study
• Roadmap for digital inclusion
• Living labs
• Upcoming annual seminar: Brussels 19/10/2016
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5. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
AAATE 2016
Anne Kärki PhD, researcher
Co-authors Jere Kuusinen MA, Merja Sallinen PhD
Towards full digital inclusion: outcomes
of an ENTELIS Living Lab investigating
attitudes of elderly toward digital
technologies.

6. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Who would support me in
ICT…
“Children”
“I try and learn”
“Colleges”
“There should be information
desks like in social and health
matters”
“Children grow and we are in a
little different ICT world”

7. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
These preliminary study findings
presented here are a part of Foresight
Scenario work carried out in Living Lab in
Finland, Pori
As a part of
ENTELIS – project (2014 -2016),
EU-funded KA3 ICT Multilateral Network
project European Network for Technology
Enhanced Learning in an Inclusive Society
Bases for LivingLab investigations were
formed during Expert panel 2015 by Entelis
partners and some associate partners.

8. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Aim
The qualitative studies that have been
and are still carried out in LivingLab
settings in Cyprus, Finland and Italy aim
at creating Foresight scenario on the
development of the role of technology in
the education of vulnerable groups.
In Finland the study groups were the
elderly and ICT –developers/service
providers for the elderly.

9. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
The collection of the data began
with Reminiscence of the future,
where the older adults of the Living Lab
were asked to describe what would their
good life feel, look and sound like e.g. a
few years from now.
Data collection continued by Focus
group interviews where the topic was
how the independent, active elderly
consider technology and learning.

10. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Preliminary results
9 subjects, aged 75-80, women, living
their own homes
Supporting social connections
” Keeping up connections
- email, phone
- WhatsApp
- Instagram
- Face”
” Connection to children, grandchildren”
” Participating into society”

11. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Effects of technology on the quality of
life
” … for me technology is important as the
grandchildren live far. Talking via Skype.”
” I have such an application, that also
locates where I am (112-aplication”
” Skype is very nice.”
” …should help us…”
” … but it gives a lot of joy, photos,
memories, genealogy, games..”

12. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Do you feel Digi constraint
”Digipakko”?
” .. No it’s fancy … that you still learn at
this age”
” One should just be educated the use
it”
” Simple education should be available”

13. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Is there some technology that you
would like to refuse to use/have?
” Care robot”
” Care toys”
” Meal machine for a memory ill person”
” … technical support… that you have to
wait ”
Can the use of AT be stigmatizing?
” .. Taking it in use is a big issue”
” It is a big step for many”

14. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
What is good ”senior technology”?
” As user-friendly as possible”
What are the issues that technology
cannot solve?
” In care, when you need a person to
help you”
” If you lie on your back on the floor,
technology cannot help and you cannot
get up”

15. Satakunnan ammattikorkeakoulu | Satakunta University of Applied Sciences
Evolving conclusions
The subjects considered that the interactive
technology has a positive effect on their QA.
Especially they stated that some technology
supports social connections nicely.
As a whole this study group had a very possitive
attitude towards technology.They saw that user-
centred technology can support their active
agency.
However, they also mentioned restrictions,
assitive technology (AT) that they would not like
to use e.g. care robots, care toys.

16. 09/06/2016 AAATE workshop 2016, Helsinki
Towards digital inclusion:
the Entelis Manifesto
• Attempt to raise political attention
and attention among policy
makers for the digital divide
• Members are looking for
guidance, strategies and tools, but
also for strong messages in line
with their mission
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17. 09/06/2016 AAATE workshop 2016, Helsinki
Manifesto
Core messages
• The digital divide is a fact
• It has a negative impact on the participation of elderly and
on the economy while there are important opportunities to
grasp
• More should be done to bridge the digital divide
– In policy by mainstreaming rights and positive action
– In research by increasing the knowledge base
– In design by adopting Universal Design principles
– In education by training the trainers and empowering students
– In the care sector adopting person centred technology in care
– By collaboration between different stakeholders at all levels
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18. 09/06/2016 AAATE workshop 2016, Helsinki
Recommendations
Policies and strategies
• Measures to reduce the digital divide and to provide all citizens, regardless
of their condition, access to digital content, have to be mainstreamed in
all policies, taking into account local differences, while using consistent
terminology.
• Strategies to bridge it should be all-inclusive and address different factors
(economical, educational, cultural, etc.) at different levels (societal,
community, family, personal).
These should include:
– measures to increase awareness and competence among all stakeholders;
– adoption of inclusive and rights-based approaches and policies;
– the fostering of universal design and e-accessibility solutions;
– ensuring that end users have a wide range of information on the ICT-AT available
and the choice to benefit from the solution that suits them best;
– the provision of information and independent advise on the appropriate choice
and use of (assistive) technology (i.e. independent advice centres);
– financial support to overcome economic barriers or free provision of ICT-AT;
– training opportunities for end users and staff.
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19. 09/06/2016 AAATE workshop 2016, Helsinki
Recommendations
Policies and strategies
• National and regional governments should commit to addressing the
issues of lack of data and competences to undertake positive actions. In
some countries existing competence centres have been closed down. In
most areas of Europe there are no independent assistive technology
assessment services, which leads to inappropriate and ineffective
recommendations and poorer support to children and families, early
abandonment of ICT-AT solutions and a general failure of public
authorities and services to meet important needs. This is further against
the spirit and the letter of the UNCRPD which considers accessibility and
access to information on assistive technology a basic right.
• National, regional and local governments should invest in the digital
literacy of the ageing population. Research shows that the large scale
deployment of integrated care platforms and remote support services for
older persons is hindered by the lack of digital experience among the
users.
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20. 09/06/2016 AAATE workshop 2016, Helsinki
Recommendations
Research (and development)
• More research is needed to map the digital divide in case of disability
and/or ageing and to identify its causes and long-term effects. In
particular the impact of the non-use of (assistive) technology [..]. This
needs to be investigated in all its aspects, as well as the impact on society
and the social costs of non-intervention.
• Research and development efforts should be geared to the development
of adaptive interfaces and more intuitive controls, for improved and
personalized user experiences. Developers and manufacturers should be
encouraged and support provided to ensure AT and ICT are available in a
wider range of languages and to produce as a rule open source/free and
low cost versions of technologies.
• End users should have a key role from the start in research and the user-
led design process of new solutions. Living labs involving persons with
disabilities or older persons supporting the development of new solutions
should be fostered and made meaningful and effective.
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21. 09/06/2016 AAATE workshop 2016, Helsinki
Manifesto
• Indications for use
• Discussion and feedback
• Need your help!!
– Post it’s for feedback:
– To express consensus, comments, suggestions.
• Dissemination and endorsements
www.entelis.net
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22. 09/06/2016 AAATE workshop 2016, Helsinki
Thank you for your
attention
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