Title: Making over a beauty icon Avon has been delivering beauty products to doors for over a century – selling through millions of Avon Representatives to customers across the world. It’s a 130 year business model that is undergoing huge transformation. Supply chain evolution (and revolution) is core to Avon’s transformation strategy. The ultimate aim – to delight HER – the Beauty Entrepreneur at the centre of the business, selling through her social networks. Graeme will share more about Avon’s plan to open up the business to future growth – through digitisation, through partnerships and through new and innovative ways of working.

1. P O W E R E D B Y :
eCommerceandCustomerExperience
Stream
Making over a beauty icon
GRAEME CARTER
Group Vice President, Global Order
Fulfilment & Distribution

2. MAKING OVER A
BEAUTY ICON
GRAEME CARTER
GVP, GLOBAL DISTRIBUTION

3. MAKING OVER A BEAUTY ICON
• Millions of independent representatives across
the world sell iconic Avon brands
• 3.2 billion units shipped through 115 million
orders
• Products primarily sold to the consumer through
direct sales and e-commerce
• Beauty and Fashion & Home product categories
• Beauty products manufactured in owned plants
plus a network of CMs
• Fashion and Home products purchased from
various third-party suppliers
AVON OVERVIEW

4. TRANSFORMATION JOURNEY
We are enhancing our
business through digital.
To “e-commerce”, multi order,
next day delivery…
Keeping our Representatives
at the core!
MAKING OVER A BEAUTY ICON
1886 today

5. CHALLENGE
We recognise the scale of
multi-user DC facilities and
strong delivery companies is
a must to deliver affordably in
this new environment
MAKING OVER A BEAUTY ICON

6. MULTI-USER APPROACH
Working with this model will
let us focus on service and
speed to improve the
experience of our
Representatives
MAKING OVER A BEAUTY ICON

7. NOT A SINGLE SOLUTION
At the end of the day, it is all
about delighting our
Representatives
MAKING OVER A BEAUTY ICON

8. WHAT IS NEXT?
Global change…
Revolution…
Multi-user support…
This is going to be huge!
MAKING OVER A BEAUTY ICON

9. OUR PROGRESS ON IMPROVING SERVICE AND SPEED
AND DRIVING COST OUT OF OUR NETWORK
MAKING OVER A BEAUTY ICON
2 hour delivery service
Partnership with Rappi. Deliver a high-
quality, responsive experience
Beauty Business in a Box
Improving Representative´s experience in
every delivered box
Rep. Satisfaction Survey
Ringing up 3k reps a week and ask them
how our delivery goes
Continuous Improvement
Identifying opportunities and best practices
across the sites to bring savingsSupply Chain
Transformation
Executing a strong savings program
based on increasing efficiency

10. MAKING OVER A BEAUTY ICON
“If we stop and look over the
past and then into the future,
we can see that the
possibilities are growing
greater and greater every
day”
David H. McConnell

11. THANK