Title: Musings of a millennial: overcoming delivery frustration Storytelling about how the environment, sales potential and customer experience are being damaged by the status quo of final mile deliveries – and a solution to all three problems.

1. P O W E R E D B Y :
SolutionsTheatre
Musings of a millennial: overcoming delivery
frustration
JAMES LOVETT
General Manager UK

2. Overcoming delivery frustration
TDCGlobal, February 2019
James Lovett

3. 1,030,400,000
Source: IMRG

4. 309,120,000
Source: Metapack / JDA

5. 559,507t
CO
2
Source: Heriot-Watt University

7. Slide / 7
The problem:
Online shoppers are frustrated and retailers are losing sales
30%
of the first delivery attempts fail
due to customer absent
Source: Metapack, JDA
56%
have experienced an issue with
an online order during the last
12 months
39%
will never shop again with an
online merchant following a
negative delivery experience
First delivery attempt Customer service Sales

8. Slide / 8
OUR VISION
Set the new standard for ecommerce deliveries, by enabling all
consumers to receive parcels at their convenience – when,
how they want

9. Slide / 9
4.8/5
customer rating
99.7%
first attempt success rate
up to 112%
increase in sales1
Our solution:
Scheduled deliveries as the new standard
£
(1) impact on sales proven by major European department store
First delivery attempt Customer service Sales

10. Slide / 10
Who we work with
• 50+ leading retailers with
presence in many verticals:
fashion, tech, dep. store,
sports, telecom, etc.

11. Slide / 11
On demand
Our services
Choice and convenience are at the heart of our services
Options to cater to every customer’s needs
• The fastest delivery (2h)
• Instant goods collection
from brick & mortar stores
• Day and time of their choice
• On demand goods
collection from warehouses
and/or stores
• Same evening time slot
selection
• Bulk goods collection from
a store or warehouse at
midday
• Following day or evening
time slot selection
• Bulk goods collection from
a store or warehouse at
night
Express
Buy it,
get it now
Buy it,
get it whenever you want
Scheduled
next day
Scheduled same
day
Buy it in the morning,
get it in the evening
Buy it today,
get it tomorrow

12. Slide / 12
How we operate
• We are a young company
but growing fast
• Our service levels with
time slot deliveries
confirm our obsession:
eliminate customer
frustration!
• We currently operate in 5
countries:
• Spain
• Portugal
• France
• United Kingdom
• United States
120+
Associated fleets
5
Countries
99.7%
1st attempt delivery
success
4.8out of 5
Customer rating

13. Slide / 13 Scalability
Where we fit
Bridging the gap between traditional carriers and last mile start-ups
• Paack’s quality of service
matches our on-demand
competitors’
• Yet our operational model
– driven by a focus on
volume and optimisation –
uses only professional
drivers
• Paack’s service quality is
not compromised by food
delivery’s peak hours
• Paack is the only last-mile
solution providing time slot
deliveries and ship-from-
store at scale
Crowdsourced Professional drivers
Serviceflexibility

14. Slide / 14
Our platform
Retailer
integration
Scheduling
page
Routing
algorithm
Warehouse
app
Fleet
dashboard
Driver
app
Tracking
page
Service
rating
Retailer
dashboard

15. Slide / 15
Our rating page is fully
customisable
Collect meaningful feedback, not only about the
driver but about the whole delivery experience
We keep the customer
informed
We can send SMS and/or emails to customers
keeping them up to date with their delivery
Customers can follow their delivery in
real time
Without the need to download any app, and
completely adaptable to the customer’s look & feel,
we show real time driver
Fully customised notifications

16. Slide / 16
Retailer dashboard
Real time tracking of all orders through our dashboard
 Monitoring and tracking of all
deliveries
 Precise location of the drivers in
real time
 Real time consumer feedback
 Instant, signed Proof of Delivery
documents
 Photographic proof of all delivery
attempts when customer is
absent
 Real time performance metrics

17. Slide / 17
Jul 2018
Nespresso/Paack free
delivery promotion
Mar 2017
Launch Paris
Launch London
Launch Lisbon
Nov 2015
El Corte Ingles
May 2018
Launch NewYork
May 2018
Next day service with
Zara, Paris
Apr 2017
Vodafone
Q1 2015
Paack is founded
in Dubai (UAE)
Nov 2018
Winners H&M
international tender
Oct 2018
New DC in
Park Royal,
London
Q3 2019
Expansion top 20 cities
in EU
H2 2020
Expansion top 50 cities
in EU and top 20 US
Dec 2019
Parcel #5M delivered
Nov 2016
City #50 opened in
Spain
Our journey
2016 2017 2018 2019 2020
0.12
Parcels
delivered/year (m) 0.42 1.36 3.45 7.42
2015
Feb 2019
TDC Global
Q2 2019
Major new
clients
launching

18. Slide / 18
Electric motorbikes
Vehicles currently in pilot phase
 100% electric
 High capacity top cases
 85km range
 Fully branded

19. www.paack.co
Contact
James Lovett
General Manager UK
james.lovett@paack.co
Phone: +44 7805 363489