second practice theory course builds on SWK 501, Generalist Practice with Individuals, Families and Small Groups, extending the concepts of strengths based practice to work with organizations and communities. The relationships between communities and organizations and at risk populations are infused throughout the course. Knowledge, values and skills will be obtained throughout the course. These will be gained through readings, oral and written assignments, and videos.

1. 1
Chapter 3
Using Micro Skills in the
Macro Environment
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Introduction
Assertiveness
Conflict
Working with Supervisors

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Beginning Relationships in Macro Practice

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Figure 3.1

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A Review of Basic Micro Skills

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Verbal and Nonverbal Behavior
• Eye Contact
• Attentive Listening
• Facial Expressions
• Body Positioning
• Tense/Relaxed Continuum
• Formal/Informal Continuum
• Personal Space
Multicultural Sensitivity and Nonverbal Behavior

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Warmth, Empathy, and Genuineness
• Warmth
• Empathy
• Genuineness

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Nonverbal Behavior, Communication,
Empowerment, and People Who Have
Physical Disabilities
• People with Visual Impairments
• People with Hearing Impairments
• People with Mobility Disabilities

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Communicating with Other People in Macro
Contexts (Slide 1 of 2)
• Simple Encouragement
• Sensitivity to Cultural Differences
• Paraphrasing
• Reflective Responding
• Clarification
• Interpretation

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Communicating with Other People in Macro
Contexts (Slide 2 of 2)
• Providing Information
• Emphasizing People’s Strengths
• Summarization
• Eliciting Information
• The Use of “Why?”
• Overlap of Techniques

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Appropriate Assertiveness in the Macro
Environment: Empowering Yourself and Others

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Nonassertive, Assertive, and Aggressive
Communication
• Each of Us Has Certain Assertive Rights
• The Advantages of Assertiveness
• Assertiveness Training