1. Collin McCubbin
1048 Endicott Ct, Apt 3
Lansing, MI 48917
Phone: (517)-242-9957
Email: Collin.mccubbin@gmail.com
Summary
To obtain a position in the customer service field that will allow me to utilize my
strengths in troubleshooting, software maintenance, and technical support; and to be an
active and involved team member in helping the organization to achieve its goals.
Highlights
 Ability to repair PCS
 Install and maintain networks
 Install software and hardware
 Team oriented
 Microsoft Windows environment
 Trouble- shooting networks
 Printers
 Customer Service
Education
Grand Ledge High School, Grand Ledge, MI
Graduated June 6th, 2008
 Active participant on the Swim Team
 Graduated with a 3.0 GPA
Lions World Services for the Blind- Little Rock, AR
Graduated Desktop Support Technician August 12th, 2011
 Installation, configuration and ongoing usability of desktop computers, peripheral
equipment and software
 Ensured desktop computers interconnect seamlessly with diverse systems
including associated validation systems, file servers, email servers, computer
conferencing systems, application servers and administrative systems
Lansing Community College, Lansing, MI
Expected graduation 2017
 Nominated for the 2014 Student of the Year Award
Certifications
Comp TIA A+ (June 17th, 2011)
 Proven competence in installation, preventative maintenance, networking,
security and troubleshooting
Comp TIA Network+ (August 29th, 2011)
 Validated knowledge of networking features and functions with the equivalent of
nine months of hands-on experience
Experience
Library of Michigan, Lansing, MI
Receptionist (June 2006 to August 2006)
 Answered telephone, screened and direct calls
 Took and relayed messages

2.  Provided information to callers
 Greeted patrons entering the library
 Directed patrons to the correct destination
 Responded to queries from the public and customers
 Ensured knowledge of staff movements in and out of library
 General administrative and clerical support
 Prepared letters and documents
 Received and sorted mail and deliveries
 Tided and maintained the front desk area
Missouri Department of Corrections, Kansas City, MO
Tier One Investigator (August, 13th, 2012 to February, 22nd, 2013)
 Monitored the quality of calls
 Completed reports in a timely Manner
 Filled out forms and other documents
 Maintained security of the network
 Ensured that malicious activity was reported to the appropriate agency