Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge. We run Anger Management Workshops - contact 023 92 160840 or 07811 946315 altermatively enquiries@churchillsquareconsulting.co.uk

1. Anger Management: Understanding Anger

2. Agenda
8:30-8:45 Icebreaker: Bingo
8:45-9:00 Session One: Course Overview
9:00-9:30 Session Two: What is Anger?
9:30-10:15 Session Three: Costs and Pay-Offs
10:15-10:30 Break
10:30-11:45 Session Four: The Anger Process
11:45-12:00 Morning Wrap-Up
12:00-1:00 Lunch
1:00-1:15 Energizer: In and Out
1:15-1:45 Session Five: How Does Anger Affect Our Thinking?
1:45-2:15 Session Six: Understanding Behavior Types
2:15-2:30 Break
2:30-3:30 Session Seven: Managing Anger
3:30-4:15 Session Eight: Communication Tips and Tricks
4:15-4:30 Workshop Wrap-Up

3. Session One:
Course Overview
• Recognize how anger affects your body, your mind, and
your behavior.
• Use the five-step method to break old patterns and replace
them with a model for assertive anger.
• Use an anger log to identify your hot buttons and triggers.
• Control your own emotions when faced with other peoples’
anger.
• Identify ways to help other people safely manage some of
their repressed or expressed anger.
• Communicate with others in a constructive, assertive
manner.
Learning Objectives

4. Session Two:
What is Anger?
• Anger is a universal experience.
• We all get angry from time to time.
• This course is not about teaching you to never
become angry, or to hide your anger.
• You can learn to control what you do about
it.
About Anger (I)

5. Session Two:
What is Anger?
• The most instinctive way to express anger is to
respond aggressively.
• Sometimes we resist saying what needs to be
said because we do not want to upset the status
quo.
• However, without some degree of conflict, there
may be no change or growth whatsoever, and
that isn’t good either.
• Self-awareness is a key element for managing
your own anger.
About Anger (II)

6. Session Two:
What is Anger?
The Five Dimensions of Anger
About Anger (III)

7. Session Two:
What is Anger?
• Think of your own anger.
• Can you identify the things that you normally
think, feel, say, and do when you are angry?
• How does the world look to you when you are
angry?
About Anger (IV)

8. Session Two:
What is Anger?
• How has anger affected my work
relationships?
• How has my anger, or someone else’s anger,
affected the relationships in my family of
origin?
• How has anger affected my marriage or
intimate relationships?
• How has anger affected my children?
Pre-Assignment Review (I)

9. Session Two:
What is Anger?
• How has anger affected my friendships?
• How has my anger harmed people who aren’t
family or friends?
• How has my anger affected my health and
physical well-being?
• How has anger damaged me?
• How has anger affected me financially?
• How has anger affected me spiritually?
Pre-Assignment Review (II)

10. Session Two:
What is Anger?
• What costs of anger did you identify?
• What items did you put an asterisk by?
• Is anyone willing to share their thoughts?
Pre-Assignment Review (III)