1. Game Changing Training, Certifications, Tools
O2C & P2P Leadership Symposium India
February 23 – 28, 2015
Susan Bova-Fasano, APM, APSC
Director, Global & Strategic Accounts

2. Membership
Networks
Certification
Programs

3. IOFM TAPN TARN Global Membership
& Certification Customers include…….
Customers in India
include……..

4. Background Data Points
• The AP Network Launched January 2003; Founding Member of TAPN Launch Team
• The APM and APS Certifications Launched, 2003
Johnson & Johnson 1st to earn AP Departmental Certification, 2003
• The AR Network Launch February 2008
• The ARM and ARS Certifications Launched 2009
• AP ProTrain Launched 2010
• The 1099 CPRS Certification Launched 2010
• The Controllers Certification CPC & Network Launched 2012
• Dec. 9, 2013 IOFM TAPN TARN Merged
• Over 15,000 Globally hold their AP and/or AR Certifications
• Over 6,000 F&A Professionals belong to TAPN.com and TARN.com world-wide
• Q2, 2015 Introducing Canadian AP Certification, Q3, Chinese & Spanish Language Versions

5. Overview: Human Capital – Your Biggest Asset
• Assessing Global F&A Talent Concerns
• F&A skill set gaps and imbalances
• ROI’s and Benefits of Certification
• Immediate solutions to stay ahead of global competition
• Attracting new clients & improving CS with Certified
Delivery Teams
• Best in class orgs belong to TAPN.com & TARN.com

7. Questions to ask ourselves today……
• Are my operations & people Best in Class? If not, how do I
get them there?
• Are there talent gaps existing in our O2C and P2P opps?
• How well do all teams, in all geographies, work together?
• How can I expedite their learning? How can I get them all on the
same page and with a core base of knowledge?
• What is the overall ability to implement and execute corporate
initiatives and goals based on current F&A team skill sets?

8. •What are the top 3 areas your AP/P2P or AR/O2C
operations could or should improve upon in the
next 6-12 months?
•What have you, as leaders, been tasked with this
year?

9. •People
•Process
•Technology
•Performance

10. AP and AR
Certifications &
Memberships
solve Skill
imbalances in-
country and
across multiple
geographies.
Everest Group, Feb. 2015

11. “Having the right talent, has become
the number one issue in the
Outsourcing and the Operations world.
Phil Fersht, President and CEO, HfS Research
“Talent management remains one of
the top three priorities for CEOs. Talent
management is one of the major
challenges every company needs to
address. The impact on companies
cannot be overstated. “
Mike Ettling, President: Cloud & On-Premise HR, SAP

13. “Technology solutions can be
powerful assets for an O2C or
P2P department, but can be
wasted investments if the
professionals and staff at the
helm don’t know how to drive
the ship. The finance staff ’s
collective skill set must evolve
with the adoption of these
solutions in order to maximize
the investment.”
CPO Rising
Are you investing in your people?

14. The Society of Human Resource
Management (SHRM), Human Capital
Benchmarking Report states……
“ “Employers must make staying
more attractive for valued employees,
than leaving.”
It’s costing you……….

15. • Not feeling valued (which has the most
dimensions, including pay, recognition, having
your voice heard, being in the loop, having the
right resources, and the like)
• Insufficient opportunity for personal career
growth and learning
• Job-person mismatch/talent underutilization
• Disillusionment due to unrealistic expectations
• Stress/burnout/work-life imbalance
• Ineffective manager, particularly lack of
coaching and feedback
• Lack of trust and confidence in senior leaders

17. 3 out of 5 employees do not understand their
role in fulfilling their organization’s mission and
are unclear on how they will grow in their
organization.
If companies can show workers the direction
forward, the industry’s path will suddenly look
a lot clearer, too.
India's Outsourcing Firms Must Boost Morale

18. • Accurate input to the Vendor or Customer Master File?
Who cares?
• What’s a Best Practice?
• Acronym City: EDI, OFAC, 1099, VAT, OCR, PDF, P-Card,
O2C, ACH, BPM, P2P, FATCA, etc….
• I have no idea what this customer wants; so I will just
close the ticket anyway.
• I just key data; mistakes happen…..why does it matter?
• Customer Service has no value. I’m bored….
• Dynamic Discounting? Huh?

19. What can we conclude?
Given the preponderance of evidence, real
transformation for BPO’s or GBS’s which include
improved internal/external service, can only succeed
if the talent supporting these efforts, in all
geographies, possess complete knowledge and the
skill sets necessary to fuel the desired transformation.

20. The Solution
Certifications + Memberships
Certification programs and Memberships to TAPN & TARN yield
obvious and unexpected ROI’s.*
Certification + Membership ensures every person on the
F&A global team can be best in class and empowered to
better drive and achieve your organizations or customers
goals.

21. • More than 15,000 practitioners around the world,
including several thousand in India, have earned the prestigious Certification
Certificates & Seals from the IOFM, TAPN & TARN. Many have earned Departmental
Plaques.
• Proven Global Standards of Excellence
The Accredited Payables Manager (APM), Accredited Payables Specialist (APS), the
Accredited Receivables Manager (ARM), and the Accredited Receivables Specialist (ARS),
set the standard in the profession.
• Employers and prospective New Clients seek employees or service providers

22. Real-world ROI of Certification and AP ProTrain?
Quote from GENPACT……
“The AP & AR Certification programs and AP ProTrain have been
implemented across GENPACT’s global locations for the last 5 years
and continue today. The APM, APS, ARM, ARS, as well as the
beginner and manager AP ProTrain learning tool, ensure all of our
F&A leaders, managers, staff and customer facing employees are
prepared, trained, and tested, to ensure impeccable service
delivery, FTR, and in a zero surprises environment to both our
internal and external customers. The programs have ensured the
New Hire learning curve with a deep reduction in readiness, a
quicker integration into the businesses, as well as a global validation
of the organization’s talent.”
Sonal Amin, Sr. Manager, Education@Work,

24. Memberships to and
provide Global Best Practices, Tools, Metrics, and
a lot more!

25. The AP, AR & Controller’s Networks provide 24x7 access to BP’s, KPI’s, tax answers, how-
to’s, training videos, and more to empower and quickly ramp up your F&A teams skills.

26. Metrics

27. Account Reconciliation
Attach
reconciliationto
balancerpt
GL and acct
balancerpt
Match GL
bal vs.
subledger
Balances
agree?
Yes
No
Initial and
forward
rpts to mgr
Investigate
bal.
difference
Journal rpts
Document
a list of
differences
Reconciliation
rpts
Initial
reconciliation
/forwardto
mgr
Reconciliation &
balancerpts

28. Compliance

29. Customer Master File (CMF): What and Why
Z Score Calculator
Measure AR Performance with DSO
Link Early Payment With Improved Service Programs
Automating the Order-to-Cash Cycle
O2C Glossary
Lists of Parties Debarred Pursuant to the ITAR

31. Are you in compliance?
Are you sure?
How much money have you sent down the drain in unnecessary fines that
could have been avoided?
* FATCA
 * Unclaimed Propert, U.S. & Canada
 * OFAC
 * VAT
 * U.S. Sales Tax
 * Canadian GST, HST, PST
* FATCA

32. FATCA – Foreign Account Tax Compliance Act
TAPN.com provides a Complete Guide for all
members who support the U.S., webinars, and
updates.

33. What if… you engage everyone daily to think in
process improvement mode by giving your teams
access to The AP, AR & Controllers Networks?
Now, all minds are focused on driving what the
organization and CFO’s vision are or need to be.
It’s an investment in your people and a clear
competitive advantage.

34. Questions

35. Thank you
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