1. SURJENDRA SARKAR
 +91 9883111600 (Mobile)
 surya.cbz@gmail.com
SYNOPSIS:
With 16 years of strong professional experience in Application implementation on Hospitals,
Pharmaceutical, Retail chin industry and IT Infrastructure development. I have acquired a tremendous
amount of hands on and technical project management knowledge. My current objective is to apply
my technical knowledge and project management skills to help lead a competitive growing company
to a new level of success and guide them towards a new age of advanced technology.
EXPERIENCE
Manager - IT, AMRI Hospitals Ltd., 20th December 2010 – Till Date
Highlights of Expertise:
Project Management
Requirement gathering
Documentation and Finalization
Approval from Senior Management
Strategy & Execution
Finally Implementation
Coordination with Vendor
Placing Final Requirement
Testing and Go-Live
Delivery and Sign-off
Transfer from Implementation to
Support
Escalation Matrix
Resource Management
Innovative IT Initiatives
Troubleshooting/Resolution
End-user Support
Skills used:
• Strong people and project management and communication.
• Excellent written and verbal skills coupled with the ability to train large groups of providers on
technical.
• Extensive knowledge of ambulatory clinical healthcare operations
• Healthcare Information Technology experience, including clinical information systems and
system integration experience
• Works effectively both independently and in a team-oriented, collaborative environment.
• Ability to multi task and work in a fast-paced, high traffic technology driven environment.
• Able to elicit cooperation from upper management, physicians, clinic staff, and other corporate
departments.
• Prioritizes and coordinates user requests while ensuring requirements between clinical staff
and information technology capabilities are met.
• 13 years of experience with business application implementation and/or IT consulting
• 7 year project related experience as a business analyst or systems analyst, with exposure to
coordination with software development,
• Including: analysis and design, implementation, testing and deployment.
• Experience working with EHR systems: medical billing; electronic medical records; and/or
clinical applications
• Individual with strong clinical background with working knowledge of EHR
Responsibilities:
• Project plan preparation, kickoff, Monitoring & execution, implementation, Functional spec
preparation, Project co-coordinator & Strategic IT project management, Maintained channels
of organizational communication and acted as the point of contact between teams.
• Project planning activities and manage the execution of projects according to Requirement
Management i.e. Identified from every level of organization & Documented the Purpose of the
project, Project description, Business Goal, MIS, Objective, In/Out Scope of the Project.
• Manage relationship with organizational senior level managements, including internal and
external.

2. • Keeping management informed of progress and issues and escalate issues early about the
project to senior management in order to manage expectations on all project requirements and
deliverables.
• Proactively identify changes in work scope and ensure appropriate planning measures are taken
with internal and external to reassess and amend the scope of work requirements and timeline.
• Determine what constitutes successful closure for all parties and sign-off by all parties when
closure is attained.
• Managing implementation-team, support-team for Hospital Management Information System,
IT infrastructure, voice and network. Co-ordinate with IT staff on the aspect of operational as
well as project issues.
• Vendor management for IT infrastructure like Servers, Operating system, Database, Hospital
Management Information System, network for data and voice, PC, printer, copier, attendance
system, software etc. coordinate with all the IT groups for meeting vendor relationship
management for outsourced day to day operations of infrastructure and application support.
Achievements:
• End to end project sign-off in terms of Requirement gathering,
Design/Blueprint/Documentation, Approve from Senior Management, After Approval
coordinate with IT application Vendor with that document, Final Prep/Testing/Cutover, Go-
live and Support, Sustainment.
• Successfully implemented HIS(Billing of OP/IP, clinical data management, Patient queue
management, Electronic medical record management), RIS, LIS, EM, Pharmacy, Store and
HRMS.
• Training material preparation for different module and train Operational & Clinical staffs
for implementation of iSOFT (US based largest Healthcare Application for Hospital
Management).
• Track record of tackling and solving tough business and technical problems. Strong
leadership with demonstration ability to work effectively with individuals at all levels and
in all functional areas.
• Experience managing full project lifecycle from requirements gathering to final
implementation and customer training.
• IT asset management and asset tracking.
EXPERIENCE
Executive - IT & Networking, Medica Synergie Pvt. Ltd., 16th
Aug 2007 – 19th
December
2010
Highlights of Expertise:
Project Management
Vendor Evaluation
Strategy & Execution
Resource Management
Innovative IT Initiatives
Troubleshooting/Resolution
Key Area Management
Client Relations
End-user Support
Skills used:
• Client system:- Win98, 2000, XP, Office 97, 2000, Outlook,
• Servers:- Drive Imaging, Windows 2003 Server admin, Print Servers, Antivirus Server HP
and Intel Server Hardware, RAID, DHCP, HTTP, FTP, Linux Server as backup server,
development server as LAMP, PACS server
• Network:- HP Pro-curve Switches, Wireless Routers 802.11a/b/g,
• Desktop:- Migration/Upgrades, Dell, Toshiba and Sony Notebooks. Intel Based Desktops,
Responsibilities:
• Manage support team for system, voice, network and HIS, LIS, RIS, PACS. coordinate with IT
staff on the aspect of operational as well as project issues.

3. • Vendor selection & execution for IT infrastructure like network for data and voice, PC, printer,
copier, attendance system, software etc. coordinate with all the IT groups for meeting of SLA,
vendor relationship management for outsourced day to day operations of desktop,
infrastructure and application support.
• Project management IT & related infrastructure for the opening of 75+ retail locations, 100
bedded hospital, 15 bedded hospital, 500 bedded hospital.
• Provide Tiers 2, and 3 end user support for 400+ corporate users which includes Install,
configure, IT operation consisting of billing, application & infrastructure and troubleshoot
secure LAN’s, WAN’s & Intranet.
• Consistently manage numerous simultaneous technical projects / lead engineers for many
client-related store openings, installs & upgrades.
• Provide IT solutions that both accommodate special needs on time and within budget.
• Arrange IT training like common usage technique of PC, ERP software etc for staffs.
• Implement non interactive or offline server client software at retail sales level, MIS software,
modular ERP at hospitals.
•
• Independently responsible for managing, maintaining and running the existing IT
Infrastructure on an ongoing basis, complete responsibility for data canter management that
includes Servers, UPS, SAN, back-ups, etc.
• Administration and maintenance of mission critical database servers (predominantly Linux,
some Microsoft) hosted mainly within the company’s own data in. configuration and set-up of
all new server systems required internally for the company’s activities.
• Designing IP schema for the company from existing and future business perspective rolling out
new equipment, as well as performing corrective and preventative measures on existing
equipment
• Prepare and update the network diagrams from time to time
Achievements:
• Installation of Windows 2003 Server Standard edition
• Installation of REDHAT Linux
• Configuration of DHCP server
• Configuration of HTTP server
• Configuration of FTP server
• Configured NFS server and DNS server.
• Taking regular Full, Incremental and Differential Backups.
• Installation and configuration of File server
• Installation and configuration of Instant Messaging Server.
• Installation and configuration of JRE, JDK.
• Hospital management ERP implements.
• Training material preparation and train staffs for implement.
• Project management professional with history of achieving cost savings and enhancing
system functionality.
• Track record of tackling and solving tough business and technical problems. Strong leader
with demonstrated ability to work effectively with individuals at all levels and in all
functional areas.
• Experience managing full project lifecycle from requirements gathering to final
implementation and customer training.
• IT asset management and asset tracking.
Engineer – Team leader, Concept Unlimited, Kolkata, 6th
January 2003 – 14th
August
2007
Responsibilities: Hardware maintenance Branded/assembled, PC, laptop, Servo, CVT, UPS, Stabilizer,
Scanner, Printer, trouble shooting and Installation of windows XPSP2, Windows 2003 server Standard edition
and its services and troubleshooting, Linux installing as well as site maintenance, Planning projects IT
infrastructure.

4. Achievements:
• Independently executed a project to install and configure web server with windows 2003
server.
• Configured the DNS, Iptables and Squid.
• Configuring JRE and JDK on Development servers.
• Configured NFS server and DNS, DHCP server.
Engineer – Free lancer, Kolkata, October 2001 - December 2003
Responsibilities: Hardware maintenance Branded/assembled, PC, laptop, Servo, CVT, UPS, PLC, Drive,
Stabilizer, Scanner, Printer, trouble shooting and Installation of OS, Computer controlled machine, Electronic
Security systems etc. Planning projects IT infrastructure.
Achievements:
• Independently Handle clients, execute projects to install and configure systems.
Certifications:
• Redhat Certified System Engineer.
• Cisco Certified Network Administrator (CCNA) (pursuing).
TECHNICAL SKILLS:
• OPERATING SYSTEMS : Linux (RHEL4, 5), Windows2003 Server, Dos 6.22.
• HARDWARE : HP, IBM, Dell, & Intel based Server and Desktop platforms,
Cisco1800 router, FortiGate Fire Wall Hardware VPN’s, HP
Laser jets, Toshiba Sony Compaq HP Laptops
• Antivirus Server : Kaspersky, Symentech, Trend Micro Antivirus server.
• Servers : FTP, Squid Proxy, Apache, Mail Server, Samba, DNS,
DHCP, NFS.
• Scripting Language : Shell Script
• Security : IPTABLES, Fortigate firewall.
• LAN : Routing Protocols
SKILLS
• Team player with the ability to coach.
• Ability to manage time effectively.
• Ability to take on challenges.
ACADEMIC BACKGROUND
• Diploma in Electrical Engineering, Ramakrishna Mission Shilpa Mandira (Belur Math /
Howrah), Board of Engineering & Technical Education, 1997.
PERSONAL DETAILS
Date of Birth : 10th
November 1976
Address : 311 Satabdi Park, Block- D, 2nd
Floor, Mukundapur, Daspara, Kolkata -700099
Marital Status : Single
Nationality : Indian
Languages Known : English, Bengali and Hindi

5. All the above said statements are true to the best of my knowledge.
PLACE : Kolkata
DATE :
(Surjendra Sarkar)

6. All the above said statements are true to the best of my knowledge.
PLACE : Kolkata
DATE :
(Surjendra Sarkar)