This document contains the resume of Sunil Thomas. It outlines his objective to seek a responsible IT position, and lists his key competencies including networking, server administration, troubleshooting, and software installation. It also provides details of his professional experience as a senior IT support engineer and computer engineer, highlighting his responsibilities and accomplishments. Finally, it includes his educational qualifications and technical skills.

1. SUNIL THOMAS
Abu Dhabi, UAE
PO Box: 4017
Mob: +971501751789
Email: sunilthekkethil@gmail.com
Objective:
To work in a challenging environment and seek a responsible position utilizing my education and potential that will
help in the development of the company and in the enrichment of my professional skills.
Key Competence:
 Problem analysis, use of judgment and ability to solve problems efficiently.
 Organizational skills and customer service orientation.
 Comprehensive understanding and working on Active Directory.
 Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and
Switches.
 Managing and Maintaining the Servers, PC’s, Laptops, Printers, Scanner, Routers and
Switches.
 Back-up and restore of all critical resources including Outlook, and Server System State
data.
 installing and configuring computer hardware operating systems and applications
 monitoring and maintaining computer systems and networks
 talking staff or clients through a series of actions, either face-to-face or over the
telephone, to help set up systems or resolve issues
 troubleshooting system and network problems and diagnosing and solving hardware or
software faults and replacing parts as required
 Setting up new users' accounts and profiles and dealing with password issues and
responding within agreed time limits to call-outs.
 Rapidly establishing a good working relationship with customers and other
professionals, such as software developers
 Testing and evaluating new technology.
 Configuring, Managing and Maintaining Networking Equipment’s.
 Configuring and troubleshooting Microsoft Outlook and Microsoft Exchange.
 Installing configuring administrating software applications.
 Managing technical support team which is responsible for infrastructure services on
Microsoft Windows technology.
 Active Directory users and groups management.
 Deploying software’s and windows update through SCCM Server across all the
desktops and servers.
 Installation and maintenance of 2003/2008 server and DOMAIN.
 Troubleshoot Windows 2003 &2008 Servers and streamlining the user policy.
 Managing User accounts using Active Directory.
 Performance tuning using performance monitor and event viewer to identify and
resolving.
 Familiar with Applications like SAP, MS Project, Abode, MS Office Suite, Photoshop,
Illustrator and MS Live Meeting.
 Installing and configuring E-Fax
 First level end user support in SAP and Intranet application like My Work Place, Maktabi
 Configuring and troubleshooting all network printers, scanners and Develop photo copier
machines with safe Q.
 Installation and troubleshooting of Juniper Odyssey client and MacAfee agent.
 Providing first level support in Cisco IP phones and E-Fax Server and Client
 Managing SCCM Server and Clients.
Professional Americana Computer Systems LLC, Abu Dhabi, UAE.
Experience: Duration : September 2011 to till this date.
Designation : Sr. IT Support Engineer
Key Projects & Accomplishments:

2. National Drilling Company (Govt.), Abu Dhabi, UAE.
Duration: September 2011 to till this date.
Designation : Sr. IT Support Engineer
Duties and Key Responsibilities:
 Giving desktop support to 1000+ users in HO and also support off-shore and on-shore rigs remotely.
 Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
 Perform and/or oversee software and application development, installation, and upgrades.
 First level end user support in SAP and Intranet application like My Work Place, Maktabi
 Configuring outlook for new users, PST backups, FIM and implemented Exchange-Vault on user outlook profiles.
 Complete desktop support to all users remotely, physically or on Telephone.
 Configuring and troubleshooting all network printers, scanners and Develop photo copier machines with safeQ
 Develop and conduct various training and instruction for system users on operating systems, and other applications.
 Anticipate communication and networking problems and escalate to higher levels.
 Establish and perform maintenance report for the company and for the vendor.
 Ensure timely user notification of maintenance requirements and effects on system availability.
 Installation and troubleshooting of Juniper Odyssey client and MacAfee agent.
 Worked in Active Directory for User password reset.
 Call escalation to next level and close the call with in given time line.
 Plan and implement backup and disaster recovery plans.
 Looking after the Inventory of IT products and Software Licenses.
 Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
 Providing first level support in Cisco IP phones and E-Fax Server and Client
 Managing SCCM Server and Clients.
Micronet Technology, Dubai, UAE.
Duration : December 2008 to September 2011
Designation : Senior IT Support Engineer.
Job Responsibilities:
 Managing and maintaining Windows2003& 2008 Servers and Clients.
 Installed and Managed Network and Security devices, Switches, Routers & Firewalls.
 Maintaining and Configuring LAN & Wireless LAN.
 Designed and Implemented detailed Group Polices for Users to provide
Restrictive access to resources on the network.
 Troubleshoot Hardware, Software, & network assembling and cabling.
 Planning & Maintaining IP Address.
 Internet Security & Network Troubleshooting.
 Router Configuration.
 Trouble shooting of Computer networks.
 Trouble shooting & Maintenance of Computer Hardware & Software.
 Creating & Managing User and Group Accounts on Server 2003 & 2008.
 Installing and Configuring Network Printer, Scanner & Network Protocols.
 Configuring CCTV, Biometric machines and IP Telephones.
Grand Computer Technology, Sharjah, UAE
Duration : August 2007 to Dec.2008
Designation : Computer Engineer.
Job Responsibilities:
 Administrating Server & Clients, Installation of Computer networking.
 Trouble shooting works of Computer networks, Controlling Switches & Routers.
 Trouble shooting & Maintenance of computer hardware & software.
 Controlling Windows Server 2003, Domain Controlling, Creating and managing.
 User and group accounts on server 2003. Setting up and Managing User & Group.
 Installing and configuring Network Protocols, Computer Assembling & Servicing.
 Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and Switches.

3. Kottayam, Kerala, India.
Duration : July 2006 to July 2007.
Designation : IT Support Engineer.
Job Responsibilities:
 Implementing and supporting Microsoft windows Xp Professional.
 Trouble Shooting of Computer Hardware and Networking.
 Installation of Operating Systems and Software’s.
 Remote desktop support & Customer Site Support.
 Back-up and restore of all critical resources including router IOS, Outlook, and System State data.
 Managing User accounts using Active Directory.
 Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,
Microsoft Outlook.
 Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches
 Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003
Network Infrastructure including Active Directory, Group Policy, DHCP, IP-Addressing, Plan to offer
Remote-Assistance to Client computers, Installing and configuring File and Print Servers.
Academic
Credentials:
Project Done:
Software/
System Skills:
Passport
Details:
UAE
Driving License
Details:
Personal
Details:
 Dip. Electronics and Network Engineering:
Dip. Electronics and Network Engineering, with 60% of marks from
Board of Examination NSS Institute of Computer Engineering Studies, Pathanamthitta
Kerala, India in 2007.
 MCP : Microsoft Certified Professional.
Microsoft Certification ID : 9230652
 Windows 7, Configuring
 Windows Server 2008 Applications Infrastructure, Configuring
 Windows Server 2008 Network Infrastructure, Configuring
 Windows Server 2008 Active Directory, Configuring
 CCNA: Cisco Certified Network Associate.
Cisco ID : CSCO11894740
 Diploma in Computer Hardware & Network Engineering:
Diploma in ComputerHardware& NetworkingEngineering from , Kottayam.
(ISOCertified) in 2007.
 Practical Networking in Windows Server 2003 : 6 months certified course in windows server
2003operatingsystemfromROLLA COMPUTER INSTITUTE Sharjah.UAE in2008.
(Approved byMinistry of Education, United ArabEmirates)
 VHSE :Office SecrtaryShip. Boardof Vocational Higher Secondary Education, Kerala, IndiaPassed with 68%
in 2002.
 WAN Connectivity for GFA (Gospel For Asia) [Network Project]
 Operating Systems: Windows 98, 2000, Xp, Vista, Win7, Win8,Win10, Windows Server 2003 & 2008
 Desktop Application: Internet application, Word, Excel.
 Passport Number - M 1366323
 Date of Expiry - 30-09-2024
 Place of Issue - Abu Dhabi
 License No - 1601479
 Place of Issue - Dubai
 Date of Expiry - 19-07-2020
 Data of Birth - 25.05.1986
 Sex - Male
 Nationality - Indian
 Marital Status - married
 Religion - Christian
 Health - Excellent
 Languages Known - English, Hindi, Malayalam & Tamil
SUNIL THOMAS