1. Address:-
15/2 Old Rajinder Nagar.
SUNIL AJWANI New Delhi – 110060
: 08860638994
: 011 25864406 (Resi.)
Email: Sunil.Ajwani@outlook.com
Objective
To learn, perform and grow as a professional while adding value to the organization
and myself.
Career Summary
Experience in HR, Operations and MIS & Analytic functions. Mainly handling MIS & Analytics,
on-boarding of new joiners and Operations.
Core Competencies
MIS & Analytics
 Good knowledge of MS excel Formulas–
o Used Text Formulas: Left, right, mid, length, find, substitute.
o Used Lookup Formulas: Vlookup, Hlookup, Match, Index.
o Used Date and Time Formulas.
o Used Logical Formulas: IF, AND, OR, NOT
 Good knowledge of MS excel functions–
o Used pivot tables and charts to represent data.
o Text to columns, Data Validation, Filter, Advance Filter, Conditional
formatting.
 Manage MIS of customer requests and analyze the same.
 Preparation of Dashboards.
Operations
 Understand new processes and operate the same process in system.
 Learnt various new processes likeIssue ESI cards, Handle customer requests received
in aviation industry.
HR – On-boarding
 Complete joining formalities of all new employees.
 Assist them in filling joining forms and review the same.
Personal Competencies:
 Enthusiastic about interacting with people and a problem solver.
 Excellent Analytical & inter personal skills.
 Ability to motivate and inspire people.
 Good knowledge of MS – Office- (Excel, Power point, Word)
ASSIGNMENTS (in reverse chronological order)
Interglobe technologies
About Interglobe technologies:-

2. InterGlobe Technologies (IGT) is a global travel domain expert providing travel technology and
BPM services that help maximize business performance for its customers. IGT is committed to
delivering innovation and business excellence across the entire spectrum of the travel and
hospitality domain.
Process Associate - (May 2014 – till date) for KLM Airlines process
THE JOB ENTAILS:
1. Operations – Understand passenger requests and process the same in system.
2. MIS – Maintain tracker of passenger requests in MS Excel.
3. Analytics – Analyze passenger requests and create various reports like
classification into issues and requests, trend analysis, type of requests, region wise
request, ageing of requests, no. of open and close requests.
Serco BPO
About Serco BPO:-
Serco Global Services is a large global Business Process Outsourcing player, committed to
delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the
relationship to add value.
Customer Service Agent - (May 2013 – May 2014) for shopper stop process
THE JOB ENTAILS:
1. Operations – Understand customer requests and process the same in system.
2. MIS – Maintain tracker of customer requests in MS Excel.
3. Analytics – Analyze customer requests and create various reports like
classification into issues and requests, trend analysis, type of requests, region wise
request, ageing of requests, no. of open and close requests. Create Dashboard of
open requests.
EDUCATIONAL QUALIFICATION
Year of Passing
 Post Graduation – MBA (HR) 2014
(Sikkim Manipal University)
 Graduation BBA 2009
(Sikkim Manipal University)
 XII 2007
(CBSE)
 X 2005
(CBSE)

3. PROFESSIONAL QUALIFICATION
 Basic Course in MS office from DICS in the year 2007.
 Certification of advance Excel from DICS in the year 2015.
 Completed MBA from SMU
ACHIEVEMENTS:
 Certificate in outstanding performance in KLM AIRLINES PROCESS in current
industry.
PERSONAL DETAILS
FATHER’S NAME: Harish Chander Ajwani
DATE OF BIRTH: 19th December 1988
NATIONALITY: Indian
MARITAL STATUS: Unmarried
LANGUAGES KNOWN: English, Hindi, Sindhi
SUMMARY
I am self –motivated, hardworking, devoted, towards work and willing to perform
multiple and cross – functional tasks. Dedicated to employ as a professional to achieve
good height in professional excellence
Date:
Place:
SUNIL AJWANI