This document describes SunGard's Backup and Recovery Programme Management service which helps organizations ensure they can recover from data loss using their backups. The service provides consulting to optimize backup and recovery processes, align recovery objectives to business needs, and improve cost management. Consultants assess backup and recovery arrangements, perform gap analyses, and conduct testing to help organizations continuously improve resilience without increasing headcount.

1. AVAILABILITY SERVICES Can you be sure you
can recover using
BACKUP & RECOVERY PROGRAMME your backups?
MANAGEMENT
Backing up critical data is Many organisations find that when they
try recovering, using their backed up data,
standard practice for any not everything goes according to plan –
and sometimes they fail outright.
organisation that wants to
This may lead to a business interruption,
recover should the worst happen. which can damage an organisation’s
reputation, and damage its relationships with
To help organisations ensure customers, suppliers, shareholders, regulators
and other stakeholders. SunGard’s Backup
they adopt backup and recovery and Recovery Programme Management
good practice – we have service can help.
developed Backup and Recovery Backup and Recovery
Programme Management. Programme Management
The service is based on over 30 years
Benefits at a glance experience in helping customers recover their
The service allows you to: critical systems during a business interruption.
It focuses on ensuring that your backup and
Optimise backup and recovery for
recovery programme meets the needs of
your organisation – align your RPOs
your organisation.
and RTOs to the needs of the business
Adopt good practice without hiring This can be a challenge for many organisations
additional staff because whilst they are very familiar with
backing up their data, they may be less
Release your staff to focus on familiar with recovering it, as they may not
core activities test this scenario often.
Adopt good practice at a pace
Furthermore, if the responsibility for managing
your organisation can handle the backup and recovery is part of a wide set
Benefit from vendor neutral advice of responsibilities, it can suffer from a lack
of focus.
Improve your cost management –
reduce your costs by only backing up These challenges can mean that whilst data
and storing the data you need to. may be backed up on a regular basis, the
inability to recover using it will compromise
an organisation’s recovery point objectives
(RPOs) and recovery time objectives (RTOs).

2. BACKUP &
RECOVERY PROGRAMME
MANAGEMENT
Can you be sure you can
recover using your backups?
Backup and Recovery Programme Management continued
This service gives you timely access to skilled Gap analysis of achievable RTOs and
resource so that you can constantly improve RPOs against business objectives.
your business resilience, without increasing
headcount, as well as releasing Backup and Recovery Solution
staff to focus on your core responsibilities. Design encompasses:
Our consultants work with you and your team Hardware
to assess and review your arrangements in the Software
following areas: Skillset & training
Physical security Support.
Data storage management review
Backup and Recovery Testing including:
Backup plans, processes,
Desktop walk through
documentation review
Recovery test analysis.
Recovery plans, processes,
documentation review
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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