PT on Communication Skills

2. Contents
• What is Communication
• Process of Communication
• Types of Communication
• Levels of Communication
• Communication Barriers
• Tools of Effective Communication
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3. is what ??
It is aprocess of exchanging–
Information
Ideas
Thoughts
Feelings
Emotions
Through –
Speech
Signals
Writing
Behavior
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4. Sender
Channel
Receiver
Feedback
Channel
Encoding
Decoding
Message
Noise
Barrier
Process of
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5. Types of
People communicate with each other in a number of ways
that depend upon the message and its context in which it
is being sent.
Typesof communication based on the communication
channels used are –
 Verbal Communication
 Nonverbal Communication
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6. Verbal
 It refers to the form of communication in which message
is transmitted verbally.
 Communication is done by word of mouth and apiece of
writing.
 In verbal communication remember the acronym “KISS”
(keep it short andsimple).
VerbalCommunicationis divided into:
 Oral Communication
 Written Communication
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7. Oral
 In oral communication, Spokenwords areused.
 It includes face-to-face
conversations, speech,telephonic
conversation, video, radio, television, voiceover
internet.
 Communication is influence by
pitch, volume, speed and clarity of speaking.
 Advantages –
It brings quickfeedback.
In aface-to-face conversation, by reading facial
expression and body language one can guess
whether he/she should trust what’s being saidor
not.
 Disadvantages –
In face-to-face discussion, user is unable to deeply
think about what he is delivering, sothis canbe
counted asa fault.
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8. Written
 In written communication, written signsorsymbols
are usedto communicate.
 In written communication messagecanbe
transmitted via email, letter, report, memoetc.
 Written Communication is most common form of
communication being usedin business.
 Advantages –
Messagescanbe edited and revised
Written communication provide record and backup.
Awritten messageenables receiver to fully
understand it and sendappropriatefeedback.
 Disadvantages –
Written communication doesn’t bring instant
feedback. It take more time in composing awritten
messageascompared to word-of-mouth and
number of people struggles for writing ability.8

9. Nonverbal
• Nonverbal communication is the sending
or receiving of wordless messages.Such
asgesture,bodylanguage,posture,tone
of voice or facial expressions,is called
nonverbal communication.
• Nonverbal communicationisall about
the bodylanguageof speaker.
Nonverbal communication havethe
following three elements–
• Appearance
Speaker–
clothing, hairstyle, neatness, useof
cosmetics
Surrounding– room
size,lighting, decorations, furnishings
• BodyLanguage
facial expressions, gestures, postures
• Sounds
VoiceTone,Volume, Speech rate
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10. Levels of
• IntrapersonalCommunicationis
communication that occurs in your own mind.It
is the basisof your
feelings, biases, prejudices, and beliefs.
– Examples are when you make any kind of
decision – what to eat or wear. When you
think about something – what you wantto
do on the weekend or when you think
about another person.
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11. • Interpersonalcommunication is the
communication between two people butcan
involve more in informal conversations.
– Examples are when you are talking to your
friends. Ateacher and student discussingan
assignment.Apatient and adoctor
discussing atreatment. Amanager and a
potential employee during aninterview.
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12. • SmallGroupcommunicationis communication within formal or informal
groups or teams. It is group interaction that results in decision
making, problem solving and discussion within anorganization.
– Examples would be agroup planning asurprise birthday party for
someone.Ateam working together on aproject.
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13. • One-to-groupcommunication involves aspeaker who seeksto
inform, persuade or motivate anaudience.
– Examples are ateacher and aclassof students. Apreacher and a
congregation. Aspeaker and an assembly of people in the auditorium.
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14. • Masscommunication is the
electronic or printtransmission
of messagesto the general
public. Outlets called mass
media include things like
radio, television, film, and
printed materials designedto
reach large audiences.
– Atelevision commercial. A
magazine article. Hearing asongon
the radio.
Books,Newspapers, Billboards. The
keyis that you are reaching alarge
amount of people without it being
face to face. Feedbackis generally
delayed with masscommunication.
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15. Barriers of
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16. • 2. Perceptual barriers
• 1. Physicalbarriers
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17. • 3. Emotional barriers • 4. Cultural barriers
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18. • 5. Languagebarriers • 6. Genderbarriers
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19. 7. Interpersonal barriers
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20. How to Overcome Barriers of
• Takingthe receiver moreseriously
• Crystal clear message
• Delivering messagesskilfully
• Focusingon the receiver
• Using multiple channels to communicate insteadof
relying on onechannel
• Ensuring appropriate feedback
• Beaware of your own state ofmind/emotions/attitude
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21. Tools of effective
• BeBrief
• Manners
• Using“I”
• BePositive
• Goodlistener
• Spiceupyour words
• Clarity
• Pronunciation
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