2. PT. PRIMO MICROPHONES INDONESIA
Items :
1. Incoming Materials and Outgoing Finish Good
2. Top 5 problematic Supplier
3. No of Customer claim
4. This Year 2017 target
3. PT. PRIMO MICROPHONES INDONESIA
1. Incoming Material
Dept Total Lot Qty Pass Lot Fail Lot Fail Lot %
EM-80 397 300 97 24.4
EM-123 553 445 108 19.5
VA 697 639 58 8.3
HS 425 244 181 42.6
Total 354 177 178 50.1
4. Top 5 Incoming Material Rejection Year 2016
PT. PRIMO MICROPHONES INDONESIA
S/N Suppliers Part name Descriptions Action taken
1 PT Mega
OKI Handle ‘A’
OKI Handle ‘B’
EM-80YIII Chamber
Plug Housing
Mat’l Chip
Mat’l Chip
Flashes
Flashes
Supplier adjust Machine parameter.
But Material Chip still cannot be solved.
Supplier said it is caused by Tooling.
2
Hua Cuung
Yen
EM-80 Back Plate, EM-80YIII
Casing
Foreign Mat’l, Deformed, Dent.
No concrete action from Supplier.
Production 100% sorting.
3 PT VJB EM8023T PCB Pin slant or missing.
Due to handling and support jig issue.
Supplier had made a support plate.
4 Abe Hatome EM-80 Casing Dirty. Replacement
5 PT NSP EM-8003 & EM-8015 Chamber Flashes
No improvement.
Sort & use
5. PT. PRIMO MICROPHONES INDONESIA
1. Outgoing Finish Good (EM-123)
Items 2015 Ave Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec 2016 Ave
No. of inspected lot 72.9 70 75 80 120 99 102 64 90 96 93 89 103 90.1
No. of accepted lot 68.6 69 69 61 105 84 77 55 76 83 82 78 98 78.1
No. of rejected lot 4.3 1 6 19 15 15 25 9 14 13 11 11 5 12.0
Rejection % 5.94% 1.43% 8.00% 23.75% 12.50% 15.15% 24.51% 14.06% 15.56% 13.54% 11.83% 12.36% 4.85% 13.32%
6. PT. PRIMO MICROPHONES INDONESIA
1. Outgoing Finish Good (EM-80)
Items 2015 Ave Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2016 Ave
No. of inspected lot 174.6 130 135 111 112 122 113 101 173 121 127 140 100 123.8
No. of accepted lot 151.2 121 114 87 85 83 80 60 117 83 111 97 90 94.0
No. of rejected lot 23.4 9 21 24 27 39 33 41 56 38 16 43 10 29.8
Rejection % 13.41% 6.92% 15.56% 21.62% 24.11% 31.97% 29.20% 40.59% 32.37% 31.40% 12.60% 30.71% 10.00% 24.04%
7. PT. PRIMO MICROPHONES INDONESIA
1. Outgoing Finish Good (VA)
1.2 Non Auditable Dept. (VA)
Items 2015 Ave Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2016 Ave
No. of inspected lot 74.3 59 57 73 108 89 100 67 83 79 83 65 80 78.6
No. of accepted lot 70.8 48 50 70 102 87 96 67 78 67 75 57 68 72.1
No. of rejected lot 3.5 11 7 3 6 2 4 0 5 12 8 8 12 6.5
Rejection % 4.71% 18.64% 12.28% 4.11% 5.56% 2.25% 4.00% 0.00% 6.02% 15.19% 9.64% 12.31% 15.00% 8.27%
8. PT. PRIMO MICROPHONES INDONESIA
1. Outgoing Finish Good (VA)
1.2 Non Auditable Dept. (HS)
Items 2015 Ave Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2016 Ave
No. of inspected lot 0.0 12 9 22 9 11 11 24 16 21 23 9 31 16.5
No. of accepted lot 0.0 12 9 22 9 11 11 24 15 21 22 8 31 16.3
No. of rejected lot 0.0 0 0 0 0 0 0 0 1 0 1 1 0 0.3
Rejection % #DIV/0! 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 6.25% 0.00% 4.35% 11.11% 0.00% 1.52%
9. PT. PRIMO MICROPHONES INDONESIA
3. No of Customer claim
3.1 Auditable Dept. (EM-80 & EM-123)
Target : Max 2 Valid Cases
Items 2015 Ave Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2016 Ave
Valid Issue 0.1 0 0 0 0 3 0 0 0 1 0 0 0 0.3
Invalid Issue 0.5 0 1 0 0 0 0 0 1 2 0 1 0 0.4
Total Cases 0.6 0 1 0 0 3 0 0 1 3 0 1 0 0.8
10. PT. PRIMO MICROPHONES INDONESIA
3. No of Customer claim
3.2 Non Auditable Dept. (HS & VA)
Target : Max 2 Valid Cases
Target : Max 2 Valid Cases
Items 2015 Ave Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2016 Ave
Valid Issue 0.3 0 1 0 0 0 2 1 0 0 0 0 0 0.3
Invalid Issue 0.9 0 0 1 0 2 0 1 3 1 1 0 2 0.9
Total Cases 1.2 0 1 0 0 2 2 2 3 1 1 0 2 1.2
11. 4. This Year 2017 Target
1. To improve supplier’s material quality (Target setting at 99.0% pass rate).
- Visit Supplier for discussion on the quality improvement.
2. To improve Outgoing pass rate based on Company quality objective.
- On going daily afternoon meeting with all department especially
Production, Engineering & Maintenance.
3. To reduce customer claim to 2 valid cases per year.
- To ensure all the golden standard & response checker is in good
working condition.
