3. Claim Analysis
Partial Damage Total Damage
Theft
Grand Total P. Damage % T. Damage % Theft %
189 14 66 269 79.5 5% 33%
Claim Registration Types (Totally so far)
Partial Damage Total Damage Theft Grand Total P. Damage % T. Damage % Theft %
7,63,911 1,14,769 1,00,900 9,79,580 76.5% 11.4% 10.8%
YTD Payment Information in INR
5. Bucket wise 0 to 10 days 10 to 20 days 20 to 30 days above 30 days Grand Total
ASC Repair
pending 3 6 4 13
Case Withdraw 7 48 55
claim settled 48 48
Customer Docs
pending 3 4 7
Customer Visit
pending 12 6 1 3 22
Insurance
Approval
Pending 8 2 2 12
L1 Rejected 8 5 2 38 53
L2 Rejected 1 5 6
Pending for
Payment 1 4 10 38 53
Grand Total 32 24 29 186 269
Ageing Calls details
Above Calculated ageing from call registered date to
till date
6. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0 to 10
days
10 to 20
days
20 to 30
days
above
30 days
Grand
Total
Percentage
Ageing
Pending for Payment
L2 Rejected
L1 Rejected
Insurance Approval
Pending
Customer Visit pending
Customer Docs pending
claim settled
Ageing
9. Challenges & Support Required
Customer Side :
Customer not visiting ASC
Customer documents submission in theft cases
FIR/Police Intimation letter ( most of customer pending for this )
Sales Side :
Promotor / RT/TSM educate to customer about docs & claim process
Stop Insurance Activation for Unauthorised brands
Suggest customers to visit ASC with in two days
Claim Management Team Side:
Payment file need share daily basis , it is helpful to avoid escalations from sales & cust
Service Coordinator / Manager wise publish payment file
Documents need reach HO in time
