Susan M. Heyde has over 16 years of teaching experience and holds a Master's Degree with 38 graduate credit hours in health information management. She is eligible to sit for the RHIA exam and holds credentials as a CHTS-TR and HIT Pro-TR. Heyde has 7 years of experience managing and supervising the operations of an OAD department. She has expertise with Microsoft Office, developing training materials, and cultural awareness with diverse student populations. Heyde's professional certifications include the CHTS-TR, HIT Pro-TR, Microsoft Office Specialist, CCNA, CCAI, and various teaching certifications.

1. Susan M.Heyde
15 Windy Acres Dr. 865.809.8526 Phone
Trenton, GA 30752 susanmheyde@gmail.com
SUMMARY OF QUALIFICATIONS
 Master’s Degree
 16 Years Teaching Experience
 38 Graduate Credit Hours—HIM
o RHIA Exam Eligible at Graduation
 CHTS-TR, HIT Pro-TR Credentials
 7 years OAD Department Program Management and
Supervision
 Expert knowledge of MS Office—Word, Excel, Access,
PowerPoint
 Expert knowledge in Designed and Developed Training
Materials
 Strong Proficiency in Microsoft Windows
 Excellent written and oral communication skills
 Performed Academic Advising
 Conducted Adjunct Faculty Training and Supervision
 Served in U.S. Navy Reserves
 Experience-Cultural Awareness with a
Culturally Diverse Student Populations
 Proficient with organizing workload, multi-
task, and prioritize work effectively
 Proficient using Blackboard, D2L, Moodle
 Principle Knowledge of System and
Workflow analysis
 Principle knowledge in Computer Networking
 Principle Knowledge of Medical Terminology
 Principle Knowledge of EHR—VistA, HL7,
CPOE, Registries
 Principle Knowledge of Billing/Coding, IDC-
10, CPT
 Principle knowledge of E-Mar, POE, PACS,
ADT, DSS
PROFESSIONAL CERTIFICATIONS
 CHTS-TR, HIT Pro-TR, February 2013
 Microsoft Office Specialist Word 2010
 CCNA, Certified Cisco Network Associate
2001-2004
 CCAI, Certified Cisco Academy Instructor
 MOS, Microsoft Office Specialist, Word, Excel,
Power Point, 2000
 Michigan Vocational Secondary Teaching
Certification 1993-1999
 Texas Secondary Teaching Certification
HONORS
 Who’s Who Among America’s Teachers, 2003
& 2005
 International Who’s Who of Professionals,
2001
 DPE, Delta Pi Epsilon, Honorary Business
Education Organization Member
 Selected as Technology Conference Presenter
 Phi Theta Kappa Member
 National Dean's List 1991 & 1993
 Dean's List 9 Terms, Undergraduate
 Accelerated Advancement Program Recipient,
Navy " A " School
 Blue Jacket of the Quarter, U.S. Navy Reserves