1. 1 | P a g e
SUDIP CHAKRABORTY
Address: 8 / 3 / D, Biren Roy Road (West), Kolkata 700008. Near CMDA Reservoir , P.O. Barisha. P.S. Thakurpukur
Contact No: 9 1 - 8291415893 ,91-7045954244 ,+91-33-24469943 | E-mail:nrit999@gmail.com , rajasreeint_313131@yahoo.co.in |
TOP LEVEL ASSIGNMENTS – HYDRAULIC EQUIPMENTS, MANUFACTURERS/AUTOMOBILE SECTOR
Maintenance & Service Operations | troubleshooting | Spare Parts & Inventory Management
| Strategy Planning | Team Leadership | Marketing & Commercial
Snapshot: Results proven senior management executive and mechanical engineer with 20+ years of experience in
leading overall aptitude and managing Service & Maintenance operations initiatives in the heavy engineering equipments
manufacturing/automobile sector; Exemplary knowledge in hydraulics , pneumatics & electrical circuits of Heavy
Machineries, HEMM ( PLC Controlled Machines ); Effective communication skills with breadth of experience
encompassing profound abilities in entire gamut of functions entailing strategy conceptualization, service operations,
spare parts revenue generation, distributor network development, product life cycle management, competitive
intelligence and client relationship management.
Currently spearheading responsibilities as Deputy General Manager-Customer Support with Fushun Cranes &
Equipments India Pvt Ltd. [ Fuwa – India ] . Mumbai
Persevering leader desiring a top-level position leveraging the following transferable strengths:
 Service Operations
Strategy Planning
 Training & Development  Market Research
 Equipment Maintenance
Operation and
Troubleshooting
 Channel Network Development 
 Spare Parts Management  Client Relationship Management 
 Cross-Functional Team
Coordination
 Business Development 
E X E C U T I V E S U M M A R Y _ _ ___ ___ ___ ___ ___ ___ ___ ___ __ ___ ___ ___ ___ _ _ _
 Exposure: Accomplished manager with experience in heading overall service and maintenance operations of
hydraulic systems & equipments associated with Electrical, pneumatics, electronics and PLC controls to enhance
revenue generation.
 Expertise: A strategic planner & implementer with expertise in formulating and implementing effective sales &
marketing strategies for spare parts, aimed at enhancing overall organizational growth and sustained profitability.
 Knowledge: In-depth knowledge of Hydraulics , Electricals & Electronics of HEMM, Cranes ( RT , AT , Truck Mounted ,
Crawler, articulated),Reach stackers, Top Lift , Fork Lift , Motor Grader, Pilling Rig, Concrete pump , Boom Pump,
Backhoe Loader , Excavator , Vibratory compactors, Rollers, Construction hoist, work & Areal Platform, different types
gearbox, Torque conver & transmission, power train , final drives etc. coupled with knowledge of new products
information etc to be imparted to finish goods sales dealers, dealer's salesman & service technicians.
 Capability: Capability in market analysis methods for business development of new equipments, with an ability to
design & implement systems to achieve counter competitive strategies, cost control and financial discipline and
enhance the overall efficiency of the organization.
 Highlight: Possess good understanding of technical needs of the company, coupled with an ability to build systems to
bring efficiency in business operations.
 Proficiency: Techno-commercial professional skilled in mapping client’s requirements followed with technical
discussion with clients/ consultant & preparation of techno-commercial offers in accordance with the specifications.
 Leadership: Possess collaborative leadership qualities with skills in recognizing and accelerating peer’s strengths
and building powerful teams that can turnaround the overall business.
 Personality Traits: Diligent team player with excellent interpersonal and presentation skills and ability to
conceptualize innovative marketing ideas for spares and new products.
P R O F E S S I O N A L E X P E R I E N C E __ ___ ___ __ _ ___ ___ ___ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
P R E S E N T L Y W O R K I N G I N M / S . D E W A N C H A N D R A M S A R A N A S D E P U T Y
G E N E R A L M A N A G E R [ M A I N T E N A N C E & S E R V I C E ] B A S E D I N M U M B A I
R E P O R T I N G T O M A N A G I N G D I R E C T O R .
Responsibilities:

2. 2 | P a g e
 Reporting to the Directors of the organization, entrusted with responsibility of heading all functions of entailed in
monitoring equipment condition apart from managing spares supports from the warehouse in All India Operations.
 Identifying, developing and maintaining network of service and parts for avoid breakdowns .
 Responsible for all functions of warranty claims & other OEM related formalities.
 Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance to sites and
achieving delivery and quality service norms.
 Overall responsibility of spearheading functions in services / back up support for spares operations .
Industrial Handling ( From August 2015 – December 2015 )
Worked as Head of Maintenance & Operation .
Fushun Cranes & Equipments India Pvt Ltd.[ Fuwa India ]
Mumbai , June 2011 to July 2015
Deputy General Manager-Customer Support
Responsibilities:
 Reporting to the Directors of the organization, entrusted with responsibility of heading all functions of entailed in
monitoring equipment condition apart from managing spares revenue from the spares department in All India
Operations.
 Identifying, developing and maintaining network of service and parts for further market expansion.
 Responsible for all functions entailed in management of warranty claims & other OEM related formalities.
 Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving
delivery and quality service norms.
 Overall responsibility of spearheading functions in services / back up support for spares operations of all Fushun /
Fuwa equipments working in India , Bangladesh , Srilanka , Bhutan part of saudia , Katar , Oman .
 Actively involved in spare parts planning & inventory control working with targeted parts business volume of Rs. 30-
50 crores.
 Extending key assistance to sales department for new machine sales generation through service, product & customer
support.
Key Highlights:
 Deputed to Fuwa Heavy Industry, Shenyang China for Advance Training on Hydraulic, Electrical and electronics
system crawler, new generation Fuwa Cranes in December 2013 & July 2014 by the organization.
Sany Heavy Industry India Private Limited, Kolkata, 2007 to 2011
Sr. Manager / Regional Service Manager
Key Highlights:
 Played a key role in discharging functions related to Road construction equipment , cranes, concrete, , reach stackers
overhauling and troubleshooting.
 Instrumental in maintaining the service and parts network in SAP environment.
 Effectively managed revenue generation of spares for the spares department in Eastern Region.
 Gained key hands-on exposure to Sany Hydraulic Crawler Cranes up to 400t, Truck Cranes, Backhoe Loaders,
Vibratory Compactors , Excavators , Motor Graders, Concrete Pump, Boom Pump, Pilling RIG (Fixed on CAT/ SANY
Excavator) , backhoe loaders , Soil compactors , Rollers and other Sany Product in India.
 Deputed to Sany Science & Technology Limited, Sanghai China for advance training on crawler, truck cranes in Aug
2007.
Tractors India Limited, Kolkata, 1992 to 2003
Service Engineer Trainee
Service Engineer
Product Support Engineer
Customer Support Engineer
Key Highlights:
 Successfully handled service operations of all assigned areas.
 Efficiently shouldered entire responsibility of orders execution to development of parts business.

3. 3 | P a g e
 Gained substantial exposure to servicing, maintenance, workshop and site overhauling of different models of Diesel
Electric Coles / Diesel Hydraulic / All Grove model cranes [Rough Terrain & Truck Mounted, All Terrain Models].
 Achieved hands-on experience to Reachstackers, TIL / boss forklifts/ ATV/ Articulated National Cranes
troubleshooting & overhauling and on working with Cat Hemm.
 Deputed to Bangladesh for maintaining of TIL Machines working under ONGC at different GAS fields at Bangladesh
and Chittagong Port authority.
P R E V I O U S A S S I G N M E N T S _ _ _ ___ ___ ___ ___ ___ ___ ___ ___ __ _ _ _ _ _ _ _ _ _ _ _
 Balmer Lawrie & Company Limited, Container & Cylinder Division, Kolkata,
Quality Control Engineer 1990 to 1991
 Hindustan Motors Ltd, Kolkata,
Service Engineer Trainee, 1989
C R E D E N T I A L S _ _ __ ___ ___ ___ ___ __ _ ___ ___ ___ ___ ___ __ _ _ _ _ _ _ _ _ _ _ _ _ _
Education:
 Diploma In Mechanical Engineering, Jyan Chandra Ghosh Polytechnic, 1988
Trainings:
 Training on Automobile Mechanism from Hindustan Motors Ltd.
 Govt of India Provided G O I Training on quality control and production of LPG cylinders & containers, in Balmer
Lawrie & Company Ltd.
 Advanced Trainings on all models Coles & Grove cranes, Krupp cranes & Reachstakers in TIL Ltd.
 Advanced Training on Sany Motor grader , Concrete pump , Boom Pump & Sany Crawler / Truck cranes at Sany
Science & Technology Company , in SANGHAI , China in 2007
 Advance Training on Fuwa Cranes at Fuwa Factory China in Fushun city subsequently in the year 2013 & 2014 &
2015.
Date of Birth: 30th March 1968 I Languages Known : English, Hindi and Bengali
Present Salary : INR 1500000 CTC + Additional House Rent Pay INR . 230000 +Company provided Mobile Sim card Exp at
actuals no limit + Company provided Laptop + Internet data card unlimited uses .
Expected Salary : Negotiable
Notice Period . 30 days
References
Mr. Sanjay Umakant Vasudeo
Director – Fuwa India [ Fushun Cranes & Equipments India ]
Mobile no 9820198050
Mr. Debashis Ghosal [ HOD Operations - All Cargo ]
Mobile no . 0-9930611496
Subrata Ganguly [ SR. General Manager – Customer Support . TIL LIMITED ]
Mobile no . 0- 9163303277
Mr. T K Ghosh [ Advisor Kobelco Cranes - Ex. Addl. General Manager . BHEL - PSER ]
Mobile no . 0-9903001252
Mr. Pradip Kumar Tripathy - General Manager [ P & M ]
Simplex Infrastructures Ltd. Mobile No 0- 9830166044
Mr. Sekhar Dey [ Regional Sales support Consultant , Asia pacific at Caterpillar INC .]
Mobile no .8033503058
Mr. P. Rajan [Head – Plant & Machinery – Essar Group ]
Mobile No . 0-9819731605
Mr. Amitranjan Pal [ Regional Head – Terex Equipment]
Mobile no . 0-9903891982

4. 4 | P a g e