Subha Prasanna Das has over 8 years of experience working in technical support roles. He currently works as a Team Lead for Oracle India Private LTD, where he manages a team of 12 employees and provides technical support to customers globally. Previously, he worked for Sasken Network Engineering Ltd and was involved in software development, network maintenance, and number portability implementation for Bharti Airtel. He holds a Bachelor's degree in Instrumentation and Communication Engineering.

1. Subha Prasanna Das
CONTACT INFO
Mobile No. : +91 9739305389
Email : subhaprasanna12@gmail.com
EDUCATIONAL BACKGROUND
Bachelor of Technology
Field of Study : Instrumentation & Communication Engineering.
Institute/University : Jorhat Engineering College, Jorhat. , Assam
Year of Passing : 2005
EMPLOYEMENT HISTORY
Total Years of Experience: 8+ years.
Present Company: Oracle India Private LTD.
Responsibilities: Team Lead-Global Technical Support for Oracle India Pvt. Ltd.
Currently working as a Team lead- Global Technical Support for Oracle India Pvt. Ltd.
Providing Global support for different customers all over the world.
KRA:
 Maintaining a team of 12 members.
 Preparing shift-roster for each engineer.
 Leave Management.
 Preparing weekly and monthly report.
 Maintaining the SLA as per TL9000 Certification.
 Analyze the quality of work in the project.
 Sending re-view to customer on daily basis.
 Providing Technical Support to different customer all over the Globe in resolving
critical, major and minor issues.
 Working on core SS7 network.
 Dealing with SR and trouble shooting for EAGLE STP for hustle free operations.
 Taking care of SRs of different open system servers such as EPAP which is responsible
for number portability.
 Taking care of ECAP (Billing Server) and also NET-BOSS and EMS server which are
responsible for monitoring and report generation.
 Analyze and solve critical issues in which customer needs immediate attention.
 Guiding team for technical support activity.
 Dealing with customer directly for different kinds of technical and nontechnical
support.
 Maintaining Oracle database properly for all the SRs.

2. Previous Company: Sasken Network Engineering Ltd.
Responsibilities: Tekelec Professional Services:
KRA:
 Configuration of new STP with new System point code and Serial Number.
 Configuration of new EPAP server with all the features which are responsible for MNP
 Creating Features and Control Features for STP
 Creating Point codes of several different nodes which are connected to the STP
 Creating HSL and LSL to several different nodes which are connected to the STP
 Creating Routes to several different nodes which are connected to the STP
 Entering GTT and GT Table of the nodes which are directly or indirectly connected to
the STP
 Creating SSN
 Creating MAPSET
 Creating GT and SSN routing
 Has done the MNP implementation for Bharti Airtel for Delhi and North East Circle.
 G-Port testing for MNP Postpaid call and SMS
 INP/INPMR testing for MNP
 ATI testing for MNP Prepaid calls
 IOT with other operators as per the rules set by the DOT
 Sigtran link creation for STP to HLR
 Association creation for Sigtran
 ATM to Sigtran migration (Uni-homing and multi-homing both) especially for HLRs to
traffic capacity enhancement.
Tekelec Software Development:
 Performing Health Check 1, Health Check 2 and Health Check 3 for Eagle STP
 Up gradation of Eagle STP
 Health Check of EPAP server.
 Up gradation of EPAP server.
 Daily Health Check for IAS servers for Bharti India
Nortel Switch and OSS O&M for BSNL NE Circle: -
KRA:
 Maintaining the site status and troubleshoot the recorded problems.
 Maintaining the connectivity of various nodes and troubleshooting for the same.
 SOLARIS OS Installation for NIMS Pro-optima server as well as patch installation for
NIMS server.
 Using NIMS management system for optimization of Network.
 Defining EDGE on sites.

3.  Software Up gradation of all BSC, TCU, BTS, OMC Server, V15.1.1CL2, V16.
 Software Up gradation of OMCR Server (Solaris), Remote Workstations.
 Server Hardware Monitoring...
 Re-parenting of sites between BSC’s.
 Network report analysis and optimization report generation for improvement of
network quality.
 Site Creation, Neighbors creation, BSC, TCU & PCUSN logically creation.
 Script Editing Using Vi-Editor
 Work experience on NORTEL Passport 7k.(PCUSN)
 Giving support from OMCR to sort out the problems of sites like handovers, call drops.
 Taking backup of the SERVER every week.
 Bi-weekly health check and routine maintenance of OMCR server.
 Operation and Maintenance of NORTEL DMS-100 switch.
 Operation and Maintenance of NORTEL USP
 Alarm management and trouble shooting of network related issues.
 Creating HSL
 Creating LSL
 Creating GPRS table for new subscriber
 Creating new subscribers data in HLR.
 Up gradation of the Node
IT and Software Skills:-
Windows, UNIX
MS Excel, MS Word, MS Power Point
PERSONAL PARTICULARS
Name : Subha Prasanna Das.
Date of Birth : December 12, 1980.
Nationality : India
Marital Status : Married
Passport no : A/F
Language Known : Bengali, English, Hindi, Assamese
Permanent Address : c/o Mr. Gopal Chandra Das.
A.K.Ghosh Road (Senpara)
Dist.-Dhubri, Assam
Pin-783301.

4. ABOUT ME
I enjoy being a part of a productive and creative team and contributing to the overall success of
the company. I enjoy constructive criticism and feel mistakes always teach valuable skills in planning
and problem solving. I measure success in terms of job satisfaction and happiness. I feel I am
successful when I am valued as an employee and when my contributions in challenging situations are
recognized.
Date: 12.03.2015
Place: Bangalore Subha Prasanna Das