1. Tom Delmonte
2780 Dristol Drive
Colorado Springs, CO 80920 | 719-510-1841 | tdelmonte@gmail.com
Objective
I am a seasoned IT Manager with a focus on Software Testing. I have 20+ years experience in
the field. Have managed smaller teams, larger teams and contributed to Enterprise Test
solutions, all with a focus on quality that is compatible with the company's goals.
Performed most IT roles at the individual contributor level and a couple at the management level
Specialties
- Software Testing - Software Test Management – In-depth SDLC/SDM experience - Project
Management - Test Automation - White and Black box - Onshore/Offshore teams - Java
Programming
Accomplishments
- Part of a core team that helped deploy new Software Testing Methodologies that were adopted
across the Enterprise at Progressive Insurance, initial results were a clearer understanding of the
major Risk Areas in all of the SDLC phases and a trend in reduction of defects in production -
Coaching and Training of Software Test professionals with proven record of improvement in the
quality of work and defect detection - Regular presenter at Software Testers forum at Progressive
- Instituted Industry-standard Software Testing tools, processes and skills for two different
platforms, with proven results in lowering number of defects and automation
Experience
3/2007 - 11/2014 Progressive Insurance Colorado Springs, CO
QA Manager (IT Manager)
Website: http://www.progressive.com/
Auto and Home Insurance Provider
- Direct Coaching and Training of 23 Quality Analysts and Software Engineers in Test - Core
member of Testing Center of Excellence - Responsible for the Deployment of Test Methodology
for 120+ Software Testing Professionals
Spotlighted Achievements - - Part of a core team that helped deploy new Software Testing
Methodologies that were adopted across the Enterprise at Progressive Insurance, initial results
were a clearer understanding of the major Risk Areas and a trend in reduction of defects. -
Coaching and Training of Software Test professional with proven record of improvement in the
quality of work. - Regular presenter at Software Testers forum at Progressive. - Part of a team
that pioneered the use of FIT/Fitnesse as well as Selenium WebDriver to automate testing of
APIs, WebServices, Proxy calls and other interfaces
11/2000 - 3/2007 Verizon Business Colorado Springs, CO
Senior Systems Analyst
Website: http://www.verizonenterprise.com/
Networking, Cloud and Mobile solutions
- Managing Production Support Team which consisted of 1 Build Engineer, 3 DBAs and 7
Software Testers, 5 of which were offshore resources. - Instituted Software Testing processes
such as Test Plans, Test Cases - Created several tools that helped capture defects, manage Test
Case creation and reporting, tied tools to requirements and Use Cases - Project Manager for two
key projects that were taken over to help complete in a timely fashion. MS Project used to
manage resources, tasks and resource loads.
Spotlighted Achievements - - Able to keep Production up with minimal emergency fixes for
systems that supported US$7B of revenue. - Maintained strong relationships with overall

2. Enterprise Production support teams - Implemented Industry-standard test processes that helped
achieve metrics on defect reduction and requirements coverage.
6/1999 - 11/2000 FrontRange Solutions Colorado Springs, CO
SQA Manager
Website: http://www.frontrange.com/
Hybrid IT Service and Client Management Software - Created a Software Test team of 9 Testers
that were responsible for Functional, Automated Tests and Localization of software for 3 different
languages - Maintain relationships with Senior Development team
Spotlighted Achievements - Implemented Industry-standard Software Testing Tools, Processes
and Skills - Created systems that allowed the Development team to monitor and measure
defects, requirements coverage - Implemented Test Automation processes - Created a highly
motivated staff that was able to mature into a significant contributor to the overall software
development team - Strong relationship with the Customer Support team which supplemented the
Testing efforts at the end of the SDLC
Education
Universidade Mackenzie Architecture, Brazil
ITIL Foundations – March 2008
PMP – January 2015
References
- Richard Cormier - 510-872-5374 - Paulo Barros - 330-631-9406
- Patrick Wilkie – 719-510-4905