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EXPLORING
OPPOSITES
& CHOOSING
SIDES IN THE
INTERACTIVE
INDUSTRY
/VER
SUS
Stephen Landau
Creative Director & Co-Founder of Substance / findsubstance.com
November 22, 2013
ME ON TWITTER & INSTAGRAM
STLANDAU
CYNICAL
PESSIMIST
EMOTIONAL
OPTIMIST
/
01 192007//
WE STARTED SUBSTANCE BECAUSE
Wefelt there
was a better
way to work.
WE STARTED SUBSTANCE BECAUSE
Wefelt there
was a better
way to think.
WE STARTED SUBSTANCE BECAUSE
Wefelt there
was a better
way to live.
WE STARTED SUBSTANCE BECAUSE
A better way to
do better.
01.19.2007
2
PEOPLE
11.22.2013
12PEOPLE
Growth doesn’t
mean success.
Growth doesn’t
mean happiness.
Growth means
getting bigger.
“
”
WHY TWELVE?
We hired programmers
because we realized
“interactive brand” is 

the end product – how
something works – not just
the thinking and design.
WHY TWELVE?
We hired designers & UX
experts because we realized
“interactive brand” is how
something looks, how
something is organized,
and how something feels.
WHY TWELVE?
We hired project managers
because we realized
“interactive brand” only
happens through
organization.
WHY TWELVE?
We hired testing & quality
assurance because we
realized “interactive
brand” disintegrates at
the first non-working
experience.
WHY TWELVE?
We can focus
on “adventure
brands.”
(We used to say “we work with
clients who give a shit” but it
ends up we aren’t a good fit for
all of those clients.)
WHY TWELVE?
We do our best work
for clients we are
excited to work with.
WHY TWELVE?
We do our best work on
content-rich sites with
content management
systems.
/
VER
SUS
PART
ONE
INTERACTION
IS
BRAND
WHAT IS BRAND?
“A brand is a person’s
gut feeling about a
product, service or
organization.”
– Marty Neumeier, The Brand Gap
VERSION ONE
VERSION TWO
WHAT IS BRAND?
They’re both selling a
feeling (not a product),
but which feeling is the
right one?
WHAT IS BRAND?
If you’re selling a
product you’re not
selling a brand;
you’re selling a
commodity.
54.0%
12.5%
33.5%
2012
Outdoor
Apparel
Sales
in the
United
StatesFROM: NYTIMES.COM...
The North Face
33.5%/Columbia
12.5%of 2012 Outdoor Apparel Sales
in the United States
NYTIMES.COM/2013/11/17/BUSINESS/IN-A-NORTH-FACE-JACKET-A-REVERSIBLE-APPEAL.HTML
So what is
Interaction
Is Brand?
WHAT IS INTERACTION IS BRAND?
What has changed
are the channels
in which this “gut
feeling” is influenced
and affected.
WHAT IS INTERACTION IS BRAND?
How a web site looks,
responds, functions,
navigates, loads, and
even the 404 page is
part of the brand.
WHAT IS INTERACTION IS BRAND?
How a web
site feels.
HOW DO WE DETERMINE THE FEELING?
Statement
of Intent.
/EMO
TION
COMM
ODITY
/
VER
SUS
PART
TWO
STATIC
OR
DYNAMIC
WHAT IS STATIC?
Finite content.
Not built with a Content
Management System.
“Flashturbation.”
WHAT IS DYNAMIC?
Infinite content possibilities.
Built with a Content
Management System.
Editorial perspective.
/STA
TIC
DYN
AMIC
/STA
TIC
DYN
AMIC///////////
/STA
TIC
DYN
AMIC///////////BOBDYLAN
SNOW
FALL
REMOTECONTROL
TOURIST
NYTIMES
24HOURSOFHAPPY
NEWSWEEKNEVERSTOP
EXPLORING
/STA
TIC
DYN
AMIC
/BRAND
/
VER
SUS
PART
THREE
SMALL
OR
LARGE
/SM
ALL
LA
RGE
WHY A SMALL AGENCY?
You’ll probably have 

the opportunity to do
more than you were
hired to do.
WHY A SMALL AGENCY?
You’ll probably have 

the opportunity to learn
more than what you
went to school for.
WHY A SMALL AGENCY?
You’re not just a cog in
the machine (or at least
you’re an integral cog).
WHY NOT A SMALL AGENCY?
You might get paid less.
WHY NOT A SMALL AGENCY?
It might be harder to
find a job because of the
“integral cog” issue (less
room for inexperience).
WHY NOT A SMALL AGENCY?
You might be working
on smaller, less well-
known brands.
/SM
ALL
LA
RGE
WHY A LARGE AGENCY?
You might get the
opportunity to work
on large brands.
WHY A LARGE AGENCY?
You’ll be able to put a
large, probably well-
known agency on your
resumé.
WHY A LARGE AGENCY?
You’ll get to focus on
the specific tasks you
were hired for.
WHY NOT A LARGE AGENCY?
You’ll probably start at
the bottom – you’ll be
doing the stuff other
people don’t want to do.
/SM
ALL
LA
RGE///////////
ONE
ONEHUNDRED
ONETHOUSAND
TENSOFTHOUSANDS
/
VER
SUS
CONCL
USION
SO WHAT
DOESALL
THISMEAN?
EMOTION COMMODITY
EMOTION COMMODITY
STATIC
DYNAMIC
EMOTION COMMODITY
STATIC
DYNAMIC
SMALL
LARGE
EMOTION COMMODITY
STATIC
DYNAMIC
SMALL
LARGE
(
)
EMOTION COMMODITY
STATIC
DYNAMIC
SMALL
LARGE
FIGURE OUT WHERE
YOU WANT TO BE
EMOTION COMMODITY
STATIC
DYNAMIC
SMALL
LARGE
SOME INTERACTIVE AGENCIES
EMOTION COMMODITY
STATIC
DYNAMIC
SMALL
LARGE
SOME ADVERTISING AGENCIES
EMOTION COMMODITY
STATIC
DYNAMIC
SMALL
LARGE
THIS IS WHERE SUBSTANCE IS
WORK YOU TELL
PEOPLE ABOUT
SMALL
LARGE
WORK YOU DON’T
TELL PEOPLE ABOUT
NO MONEY MONEY
WORK YOU TELL
PEOPLE ABOUT
SMALL
LARGE
WORK YOU DON’T
TELL PEOPLE ABOUT
NO MONEY
MONEY
/
VER
SUS
SO WHAT DOES
ALLTHISMEAN?
WHEREDO
YOU WANT
TOBE?
/
VER
SUS
SO WHAT DOES
ALLTHISMEAN?
CANYOU
JUSTIFY THIS
TOYOURSELF?
/
VER
SUS
SO WHAT DOES
ALLTHISMEAN?
YOU’RE
ALLOWED TO
CHANGEYOUR
MIND
/
VER
SUS
SO WHAT DOES
ALLTHISMEAN?
THERE ARE
NO
ABSOLUTES
/THIS THAT
&THIS THAT
VER
SUS&QUESTIONS,
COMMENTS,
& CONCERNS...
/

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VERSUS: Exploring Opposites & Choosing Sides in the Interactive Industry