We are the leading digital transformation, App development,Legacy transformation,Cots customization,Qa,Maintenance support and Rpa services provider in USA. Whether it is re-engineering the product with the best UI/UX practices or bringing in AI-powered automation to the operations, we make the digital journey hassle-free.

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Digital Capabilities

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Executive Summary
Who we are Industry Expertise Engagement Models
We are a global technology enterprise
specialized in providing Digital Transformation
and complex technology services to a wide
range of enterprises
Sparity acts as an extension of your team
helping you overcome challenges with
comprehensive solutions.
Healthcare
Retail
Energy & Utilities
Transportation & Logistics
Manufacturing
Banking, Finance & Insurance
Dedicated CoE Offshore Delivery Centers
Fixed Capacity
Time & Material
Fixed Fee
Delivery from 3 locations [Offshore & Onsite] – India, Australia & USA
Capabilities in tech resources in Offshore, Onshore and Combination of both Offshore and Onshore (Hybrid)
Expertise of more than a decade handling several sizes of projects
Leadership experience with running multi billion - dollar organizations across verticals
Senior Management with experience in large digital transformation projects
Experience in App Development and Maintenance, Cloud, Data & Analytics, DevOps and RPA
With 99% customer retention till date, we are proud to be a people-centric organization. We believe in a culture of collaboration, acting
as extended teams to our clients. We’ve invested in human capital and strongly believe in their ability to drive change.

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We are both Nimble and Mature
Large Global
Niche
Highly vested leadership teams with the ability to customize solutions
and understand client’s needs
Depth and breadth of digital solution offerings
Effectively manage complex projects for Fortune 1000 companies
Several large and long-term client relationships across multiple
business lines
Global presence with 24 / 7 delivery cycles
Agile with deep, large enterprise experience tailored to deliver rapid
digital transformation projects

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Our Capabilities
Product
Engineering
• Frameworks:
ReactJS, NodeJS,
Java, SharePoint,
Power Apps, .NET,
.NET Core
• Mobile Apps: Android
and iOS, Tools: React
Native & Flutter
• QA: Manual and
Automation Testing,
TestOps, Tools: JIRA,
Selenium, Neoload,
Apache Jmeter,
Appium, Telerik,
Katalon
BI & Data
Warehousing
• Data Services: Data
Analytics, Mining,
Management, Storage
and Visualization
• Tools: Power BI,
Tableau, Talend,
Splunk, R, Google
Data Studio, D3JS
• Sources: Structured,
Unstructured, Semi-
structured
Cloud
• Offerings: Cloud
Enablement,
Migration, Strategy,
Consulting, DevOps,
Cloud Native Services
• CI/CD Pipelines
• Platforms: AWS,
Google Cloud
Platform, Azure
AI & Machine
Learning
• Predictive Modeling
• Natural Language
Processing
• Advanced Analytics
• Image and Video AI
• Data-driven IoT
• AI Chatbots
• Tools & Technologies:
Python, R,
TensorFlow, NLTK,
Open NLP
RPA
• Optical Character
Recognition
• Digital workers(virtual
assistants)
• Digital process
Automation
• Tools: Power
Automate, Automation
Anywhere, Robocorp,
BluePrism
Agile (Scrum, Kanban) | DevOps (Containerization, Pipelines)
Legacy Modernization | Microservices | Data Science | Advanced Analytics
Consulting, Implementation / Development, Migration and Maintenance

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Success Stories

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Digital Calculator for Medical Professionals
Key Challenges:
• Our client has emulsion products for Intravenous
Nutrition and doctors had to analyze, estimate the correct
dosage of injectable emulsion.​
• Physicians were doing all the calculations manually with
Excel sheets. This meant that they were taking over 15
minutes to do it.​
• They wanted to have an application which has all the
vitals of patients and provides automated dosage values
without much human intervention.​
The client is a manufacturer of pharmaceuticals and medical devices for care of critically and chronically ill
patients across Canada. We helped them build an application that enables physicians to easily arrive upon
dosing rates based on individual patient information on Web and Mobile.​

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Solution
• Designed and developed a mobile application using Ionic framework
• The app is cloud based hosted on AWS
• Increased the reach of application by developing a web-based app on top of Angular​
• The App is a one stop for healthcare professionals who arrive at dosage based on patient vitals​
• The app is also supported by an admin panel where the administrator can view the usage and
reports​
Benefits
• Physicians were able to save their time in providing better patient care while the dosage results
are being taken care by the developed application.
• Physicians get automated alerts with regards to dosage completion which helps them monitor
the patient vitals and provide customized care​
• Improved the overall operational efficiency by 30% with the automation of patient vitals entry and
dosage calculation

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Enhanced Patient Engagement and Satisfaction using AI​
Key Challenges:
• The client needed an application where patients can
seamlessly book or cancel online appointments both
(Audio/Video)
• The client also wanted to support their patients on the
channel of their choice – both voice and text – and
transition between channels depending on their needs
• The newly developed application should be able to work
on browsers as well as mobile devices
A leading healthcare provider in the US who is committed to improving patient care and experience was
planning to build a next-gen platform to deliver patient-centric care. Sparity helped them build an application
that enables patients to schedule, reschedule, or cancel appointments conveniently and quickly through self-
service and consult doctor via video/audio call.

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Solution
• Sparity developed an application with a virtual waiting room (VWR) for connecting the doctor and
patient through video and audio modes
• Also built a chatbot which is integrated to the newly developed application
• With the help of a chatbot, patients can now access all kinds of health support including
medication advice, prescription refills, test results, and tasks such as scheduling an appointment
• Chatbot equipped with strong ML recommendation models was able to handle frequent queries
much quicker and keep patients updated
Benefits
• Our client experienced a 20% increase in appointment attendance by sending out reminders and
obtaining confirmations
• Reduced waiting period of patients by providing 24/7 patient service with automated calls,
messages at low operational costs
• Our solution saved more than 20hrs per month of doctor’s time to efficiently use it for better
patient care rather than focus on support tasks
• Increased patient satisfaction with faster, easier appointment scheduling

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Seamless Insights for US's largest retailer
Key Challenges:
• Client used to rely on traditional systems for market
analytics and customer pulse on Advertising, Social media
and website or mobile app event tracking
• Multiple ad providers were being used for advertising
campaigns, and they wanted to have a holistic view of
their ROA and ROI
• We helped them build a solution that collects and
maintains a track of purchase data from Ad providers
enabling our client to assess the lifetime value of their
customers
Client is one of the nation’s leading value retailers with more than 7,000 stores and 16 distribution centers
across U.S. states and Canada. Sparity helped improve customer retention rate and ROI by streamlining data
sources to generate effective dashboards.

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Solution
• Configured a data pipeline to extract marketing data from various heterogeneous source
systems and integrate with Power BI data flows
• Transformed data into the right format and pushed to Power BI data sets for analysis
• Power BI is used for slicing and dicing and produced exploratory use cases on marketing data to
give good insight into ad campaigns
• Created additional retail dashboards using product and sales data - Product Sales Analysis,
Dashboard, E-Commerce Dashboard, Retail Distribution Management Dashboard, Social
Chatter Dashboard
Benefits
• Increased ROI on ad campaigns by 30% through intelligent insights generated from exploratory
analysis
• 20% revenue increase in comparison to previous year - Customer retention rate and life-time
value is impacted in a positive manner

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Intelligent Dashboarding Solution using Power BI
Key Challenges:
• With data coming from disparate systems, managing
customers’ data with regards to refunds, ratings has been
cumbersome
• To better channel their approach in reaching targets, travel
agents wanted to have dynamic reports on deals closed,
per deal incentives, no. of customers onboarded etc.
• Multiple systems that are in place are using different
Databases’ and client needed data to be communicated
between ERP, and existing Travel Agents Portal to
effectively manage its customers in providing superior
travel experiences
• They had an ambiguity between choosing D3JS and
Power BI for developing reporting solutions
Client is a world's leading tour operator with more than 30 tourism and aviation businesses around the world
and serviced by more than 5,000 professional travel agents. They use multiple portals to manage day-to-day
operations such as Travel Agents Portal(Online reservation system, vacation planning), ERP and CRM etc.

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Solution
• Sparity consolidated data from multiple sources such as travel portal, internal applications, and CRM
into a single Datawarehouse(Oracle to MS SQL)
• Leveraged Microsoft Power BI Embedded for advanced analytics solutions
• Developed custom dashboards using Power BI to understand the various metrics such as no. of
leads, incentives, customer feedback, ratings etc. to gain deeper insight
• Implemented Master Data Management strategy for flexible reporting solutions
• Enabled in-house data science teams to carry out deeper analysis in forecasting future demand and
plan campaigns accordingly
• Ensured row-level security of data for the Power BI solution
Benefits
• Integrating Power BI solution has improved customer acquisition thereby increasing sales by over
20%
• Improved decision-making across key performance indicators by 57%
• Significantly reduced costs over 15% by extensive use of automation

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DevOps Implementation for a Hospitality Company​
Key Challenges:
• The client intended to extend their product portfolio by
launching a cloud-based application to help its
customers engage via online channels​​​
• Within a set timeframe, they sought to introduce their
product into several marketplaces​​
• The client wanted to streamline code delivery with the
aid of DevOps principles supported by an effective
CI/CD pipeline ​
• The CI/CD pipeline was required to be compatible with
Azure and Google Cloud platform ​
The client is into the hospitality business having hotels and restaurants across the U.S. They had multiple
customer-facing applications engaging customers via web and mobile. During their new market expansion
process, they wanted to develop a SaaS-based product that caters to their needs.​​

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Solution
• Leveraged DevOps principles to create CI/CD pipelines to enhance the code delivery for
reduced time to market​
• Created Terraform (cloud-native) scripts for IaaS​​
• Made sure that the pipelines are compatible with multiple cloud platforms ​ ​
• Executed deployments in both cloud and on-premises systems using a single procedure​​ ​
• Used Azure DevOps for CI/CD to build, push and deploy the Docker images to Azure Container
Registry ​
• Leveraged Kubernetes to deploy and manage the docker instance/container​
Benefits
• Reduced deployment time by 50%​
• Ensured faster, smaller, and safer releases into production​
• Increase in number of releases – by as much as 45%​
• Eliminated inconsistencies and streamlined deployment process

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Implemented Automation Testing to reduce the time, cost
Key Challenges:
• Prepared an excel sheet with 1 lakh customer data to
cover various scenarios for meter readings, billing,
payments, bill adjustment scenarios on a monthly basis
• Deployed Multiple test scenarios/workflows which are very
complex where we released the sprint cycles within a
short period of time
One of the leading electricity distribution company in Australia wanted an automated billing and client
management system that is compatible with all types of spot billing terminals and mobile apps for more than 5
million customers

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Solution:
• Prioritized regression test cases and implemented automation scripts through Katalon
automation studio
• Performed execution of regression suits for entire application
• Analyzed the report failures and the root cause to avoid re-development work
• Proposed an approach to view the billing results before actual bills are generated (trail billing)
so that any discrepancies crept are corrected
Benefits
• 90% reduction in manual test execution efforts
• Quality of application improved by 10%
• Improved the automation test coverage by more than 50%

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API Testing to Ensure Stable Software Application
Key Challenges:
• Client needed to run API regression test to verify the
service that complies with business logic
• They wanted to detect and avoid bug accumulation in API
• We helped them by providing API testing services and
improved the QA time efficiency, reliability, and
performance
One of the leading Real estate firm intended to manage complete life cycle of a property right from property
listing, connecting trusted lenders to closing the purchased property using web and mobile based application.

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Solution:
• Streamlined and accelerated API testing to run above 1000 tests multiple times a day
• Generated API scripts and testing was carried out by calling API based on different parameter
values.
• Carried out string comparison to validate the response from the server, and response status
code validation
• Scheduled API calls multiple times to check API’s stability remains stable
Benefits
• Reduced API testing time helping developer to spend more time developing code
• Cut down regression testing by nearly 50%
• Saved overall costs by 15%

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Enhanced employees’ experience by desktop service automation
Key Challenges:
• They wanted to develop a new servicing desktop solution
which will enable the Contact Centers to fully execute on
business strategies that will significantly increase
revenue, improve the client experience, increase
productivity, and reduce expense.
• To enable 360° customer view, enhance management
reporting/data, provide proactive alerts, and cross-sell
offers
One of the mid-size retail firms in the USA was experiencing large volumes of manual work, lack of controls
and pro-longed SLAs. This led to cumbersome service process which impacted customers’ and employees’
experience.

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Solution:
• Our RPA Team Partnered with client and provided workflow-based solutions to cater the contact
center users
• This is a fully automated and configurable solution - more flexibility to LOB to configure rules
for Fraud alerting module
• Increased security against rising social engineering and fraud attempts through an automated
customer authentication process combined with dynamic alerts and cross channel contact
history
• Identifying x-sell and up-sell through unsupervised learning algorithms
Benefits
• Extensive play of Artificial Intelligence and RPA helped reduce Average Handle Time during
phase 1 by 8%
• Client is expected to increase its revenue by 15% for first year through integration with RTO
(Upsell & Cross Sell)

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AU
903/50 Clarence St,
NSW 2000, Sydney, Australia
US
11380, Southbridge
Pkwy, Alpharetta, GA, USA
India
3rd Floor, Q-Hub, Madhapur,
Hyderabad, India