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MARKETING CAPABILITIES
PROCTER &
GAMBLE
 P&G is an American Multinational Consumer Goods Company.
 Founders : William Procter
James Gamble
 Headquarters : Cincinnati, Ohio, United States
 CEO : David S. Taylor
VISION MISSION
To be recognized as, the best
consumer products and
services company in the world
by providing branded products
and services of superior quality
and value that improve the
lives of the world's consumers.
To be the market leader in
consumer goods and services
with leadership sales, profit,
and value creation, allowing
our people, our shareholders,
and the communities in which
we live and work to prosper.
PRODUCTS
BRANDS
Strengths
 Over 300 brands globally which are
available in over 180 countries.
 Its brands have a high recall, high
visibility due to excellent marketing
and advertising.
 Sponsorships of lifestyle events,
competitions etc have helped the
brand to build a connect with the
people.
 Excellent distribution and
availability of P&G products
through supermarkets, groceries,
online etc
Weaknesses
 Fake products sold under the
name of their brand name is a big
concern for P&G.
 Its products have stiff competition
from big domestic players and
international brands
Opportunities
 P&G can tap rural markets and
increase penetration in urban
areas
 Mergers and acquisitions can be
done to strengthen the brand
 Increasing purchasing power of
people thereby increasing demand
 P&G can leverage its strong name
and powerful brands to diversify
into more consumer products
Threats
 Intense and increasing
competition amongst other FMCG
companies can affect the market
share of Procter and Gamble
 Competition from unbranded and
local products
 Since P&G is a global brand,
recessions, fluctuating dollar
prices, economic crisis etc can
affect its business operations
 Focus on R&D and Development. Successful strategy
of Connect-and-Develop.
 Lowering manufacturing costs and expanding its
market.
 Product design driven approach complementing the
traditional function, performance and price driven
approach.
 Focus on Return On Marketing Investment (ROMI).
 Shifting From TV/Print to Digital and Direct
marketing.
 Customer-Centric marketing.
 Multibranding and leveraging its brand to drive sales
of its sub-brands.
One of the first examples was P&G’s successful
advertising campaign for the 2010 Winter Olympics.
COMMITMENT TO
CONSUMERS
P&G invested more in market research than any company in the world,
interacting with more than 5 million consumers in almost 100 countries.
Qualitatively:
It ran focus group discussions.
Interviewed consumers at home.
Performed in-context visits and in-store interviews.
Quantitatively:
Data on consumers utilizing blind tests.
Concept and use tests, and quality monitoring.
 Doing large-scale studies of the habits and practices of consumers who
purchased P&G products.
Innovative approaches to consumer engagement led to new
marketing and promotional opportunities: one example was
VocalPoint
Using new technologies like eye tracking, NeuroMarketing
to analyze consumer behavior.
Integrating these new technologies created more direct, one-
on-one relationships with the target audiences.
ADVERTISING
To meet the company’s global markets and to connect with
the consumers on a local level.
Ads that help to connect with the target markets at a
emotional level for creating consumer loyalty and long
lasting profitable relationship.
CELEBRITY ENDORSMENTS
SPONSORSHIPS AND CAMPAIGNS
DIGITAL MARKETING
Launched “pampers.com” which also served as a
interactive forum.
 Launched mobile marketing ad campaign to promote
Crest toothpaste.
Launched web series to promote beauty products
The YouTube and TV commercial “The Man Your Man
Could Smell Like” was seen as a milestone in P&G’s
transition from a mass marketer to a one-on-one digitized
marketer.
Made Facebook page for each of its brands with each having
a huge base of followers.
In 2007, P&G launched two social media sites: ‘Capessa’ for
women on Yahoo! Health and the People’s Choice
Community, associated with the People’s Choice awards.
Another successful social media site by P&G :
Manofthehouse.com
INTERACTIVE COMMUNITY
PROMOTION WITH
CAMPINGS LIKE “LOADS
OF HOPE”.
SUMMARY
 We saw P&G’s history, vision, mission and facts about sales and
earnings w.r.t various segments.
 P&G has a broad portfolio of brands with as many as 20-25
‘Billion-Dollar’ Brands.
 SWOT analysis of P&G.
 Marketing Strategy, analysis and research of consumer markets
and consumer behavior, advertising, celebrity endorsements &
sponsorships.
 Exploiting Digital and Social Media Marketing.
CONCLUSION
Building on its strengths in R&D, consumer research, product
performance and its evolving marketing capabilities, P&G
continues to evolve and innovate as the world’s largest
marketer.
DISCLAIMER
Created by Sourab Mangrulkar, NIT Goa, during a Marketing
internship by Prof Sameer Mathur, IIM Lucknow

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Procter&Gamble: Marketing Capabilities

  • 2. PROCTER & GAMBLE  P&G is an American Multinational Consumer Goods Company.  Founders : William Procter James Gamble  Headquarters : Cincinnati, Ohio, United States  CEO : David S. Taylor
  • 3.
  • 4. VISION MISSION To be recognized as, the best consumer products and services company in the world by providing branded products and services of superior quality and value that improve the lives of the world's consumers. To be the market leader in consumer goods and services with leadership sales, profit, and value creation, allowing our people, our shareholders, and the communities in which we live and work to prosper.
  • 5.
  • 6.
  • 7.
  • 8.
  • 11.
  • 12.
  • 13. Strengths  Over 300 brands globally which are available in over 180 countries.  Its brands have a high recall, high visibility due to excellent marketing and advertising.  Sponsorships of lifestyle events, competitions etc have helped the brand to build a connect with the people.  Excellent distribution and availability of P&G products through supermarkets, groceries, online etc Weaknesses  Fake products sold under the name of their brand name is a big concern for P&G.  Its products have stiff competition from big domestic players and international brands
  • 14. Opportunities  P&G can tap rural markets and increase penetration in urban areas  Mergers and acquisitions can be done to strengthen the brand  Increasing purchasing power of people thereby increasing demand  P&G can leverage its strong name and powerful brands to diversify into more consumer products Threats  Intense and increasing competition amongst other FMCG companies can affect the market share of Procter and Gamble  Competition from unbranded and local products  Since P&G is a global brand, recessions, fluctuating dollar prices, economic crisis etc can affect its business operations
  • 15.  Focus on R&D and Development. Successful strategy of Connect-and-Develop.  Lowering manufacturing costs and expanding its market.  Product design driven approach complementing the traditional function, performance and price driven approach.
  • 16.  Focus on Return On Marketing Investment (ROMI).  Shifting From TV/Print to Digital and Direct marketing.  Customer-Centric marketing.  Multibranding and leveraging its brand to drive sales of its sub-brands. One of the first examples was P&G’s successful advertising campaign for the 2010 Winter Olympics.
  • 17.
  • 18. COMMITMENT TO CONSUMERS P&G invested more in market research than any company in the world, interacting with more than 5 million consumers in almost 100 countries. Qualitatively: It ran focus group discussions. Interviewed consumers at home. Performed in-context visits and in-store interviews. Quantitatively: Data on consumers utilizing blind tests. Concept and use tests, and quality monitoring.  Doing large-scale studies of the habits and practices of consumers who purchased P&G products.
  • 19. Innovative approaches to consumer engagement led to new marketing and promotional opportunities: one example was VocalPoint Using new technologies like eye tracking, NeuroMarketing to analyze consumer behavior. Integrating these new technologies created more direct, one- on-one relationships with the target audiences.
  • 20. ADVERTISING To meet the company’s global markets and to connect with the consumers on a local level. Ads that help to connect with the target markets at a emotional level for creating consumer loyalty and long lasting profitable relationship.
  • 23. DIGITAL MARKETING Launched “pampers.com” which also served as a interactive forum.  Launched mobile marketing ad campaign to promote Crest toothpaste. Launched web series to promote beauty products The YouTube and TV commercial “The Man Your Man Could Smell Like” was seen as a milestone in P&G’s transition from a mass marketer to a one-on-one digitized marketer.
  • 24. Made Facebook page for each of its brands with each having a huge base of followers. In 2007, P&G launched two social media sites: ‘Capessa’ for women on Yahoo! Health and the People’s Choice Community, associated with the People’s Choice awards. Another successful social media site by P&G : Manofthehouse.com
  • 26. SUMMARY  We saw P&G’s history, vision, mission and facts about sales and earnings w.r.t various segments.  P&G has a broad portfolio of brands with as many as 20-25 ‘Billion-Dollar’ Brands.  SWOT analysis of P&G.  Marketing Strategy, analysis and research of consumer markets and consumer behavior, advertising, celebrity endorsements & sponsorships.  Exploiting Digital and Social Media Marketing.
  • 27. CONCLUSION Building on its strengths in R&D, consumer research, product performance and its evolving marketing capabilities, P&G continues to evolve and innovate as the world’s largest marketer.
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  • 29. DISCLAIMER Created by Sourab Mangrulkar, NIT Goa, during a Marketing internship by Prof Sameer Mathur, IIM Lucknow