If you think managing your IT assets is becoming more difficult and taking up more of your time, there’s a good reason - it is. Keeping track of laptops, desktops, workstations and servers places heavy demands on IT resources and administration. As the number of devices grows, so do the problems that can arise. Learn how and why you should discover, organize, and manage your IT assets with SolarWinds Web Help Desk.

1. GET YOUR **IT TOGETHER!
DISCOVER & ORGANIZE
YOUR IT ASSETS
RYAN ALBERT DONOVAN AND
SHANNON KEELING

2. • What:
• Business policies and practices that encompass
the entire lifecycle management of IT inventory.
• In essence it is methodology for tracking your
assets from the moment they are procured until
the moment they are decommissioned, and
possibly beyond. – or at least it should be.
• Why:
• To adhere to regulatory compliance (such as
Sarbanes-Oxley)
• For cost analysis & forecasting
• Asset reporting from troubleshooting/trending
2
IT ASSET MANAGEMENT
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
CHALLENGES & HOW TO ADDRESS THEM WITH WEB HELP DESK®

3. • What assets do I have?
• Where are my assets?
• Who is using what assets?
• How well are my assets working?
• How old are my assets/When does the warranty or lease expire?
3
WHAT YOU SHOULD KNOW
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
ABOUT YOUR IT ASSETS

4. • Agentless (WMI-based)
• Scan a single system or entire subnets
• Gives you:
• System Name
• MAC Address
• Serial Number
• Manufacture/Model
• Installed Software
Explore Online Demo: Inventory Discovery
4© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
USING INVENTORY DISCOVERY
TO FIND EXISTING ASSETS

5. 5© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
ASSET REPORTING
WHICH ASSETS ARE COSTING YOU THE MOST?
• Tickets per asset
• Assets by location
• Assets soon to go out of warranty
Explore Online Demo: Asset Reporting

6. • Seamless 1-click integration of Web Help Desk & DameWare® Remote Support
• Launch remote sessions directly from help desk tickets or IT assets
• Capture remote session data into help desk tickets (chat, screenshots and more)
Learn more about Web Help Desk + DameWare Remote Support.
6© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
HELP DESK ESSENTIALS PACK
HELP DESK MANAGEMENT & REMOTE SUPPORT COMBINED

7. • WebHelpDesk.com:
• Free online demo
• Free, fully-functional 30-day trial
• Learn more about IT Asset Management with Web Help Desk
• Contact us to:
• Speak with someone about pricing & licensing
• Schedule a personal live demonstration
Email: sales@webhelpdesk.com
Phone: 1-877-943-0008
7© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
LEARN MORE
ABOUT IT ASSET MANAGEMENT WITH WEB HELP DESK®

8. The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of
SolarWinds Worldwide, LLC, are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other SolarWinds
trademarks, service marks, and logos may be common law marks, registered or pending
registration in the United States or in other countries. All other trademarks mentioned
herein are used for identification purposes only and may be or are trademarks or
registered trademarks of their respective companies.
8© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.