Successfully reported this slideshow.
Your SlideShare is downloading.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Top Five Reasons to Use Web Help
Desk
For IT Asset Management
Web Help Desk® is an affordable and user-
friendly IT service desk software that
streamlines and automates help desk ticke...
1. Automate IT asset Discovery
2. Simplify hardware and software
management
3. Perform asset audits and maintenance
4. Par...
Image Place Holder
Automatically discover hardware and
software assets in your network.
• Built-in asset discovery engine ...
Image Place Holder
Web Help Desk uses a centralized console
for managing hardware and software assets.
• Build parent-chil...
Image Place Holder
See and track your IT assets from procurement
to disposal/retirement.
• Track the complete lifecycle of...
Image Place Holder
• Generate billable ticket details (work time,
service, inventory, etc.) as an invoice or
quote in cros...
Image Place Holder
Web Help Desk allows you to generate out-of-
the-box reports based on asset location,
department, asset...
Image Place Holder
The Web Help Desk’s software’s native
integration with Dameware® Remote
Support software lets you initi...
• IT asset management: Keep your hardware
and software inventory up-to- date using
built-in asset discovery and inventory
...
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
Web Help Desk Integration with Other IT Products
Product How it wor...
Image Place Holder Image Place HolderImage Place Holder
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
Customer Re...
Download a free trial, today!
DOWNLOAD FREE TRIAL
© 2017 SOLARWINDS WORLDWIDE, LLC.ALL RIGHTS RESERVED.
Try SolarWinds Web...
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the
exclusive property of SolarWinds Worldwide, LLC ...
Upcoming SlideShare
Loading in …5
×

0

Share

Download Now Download

Download to read offline

Top 5 Benefits of Using Web Help Desk for IT Asset Management

Download Now Download

Download to read offline

Learn how to simplify IT asset management with Web Help Desk--your one-stop shop for IT service management. Web Help Desk offers automated IT asset discovery, and centralized inventory tracking and reporting.

Benefit from an highly customizable web-based IT help desk software that allows you to build automated workflows for ticketing management, IT asset management, change management, knowledge management , and more.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to comment

  • Be the first to like this

Top 5 Benefits of Using Web Help Desk for IT Asset Management

  1. 1. Top Five Reasons to Use Web Help Desk For IT Asset Management
  2. 2. Web Help Desk® is an affordable and user- friendly IT service desk software that streamlines and automates help desk ticketing operations. It assists IT teams and support centers in organizations of all sectors and sizes Key benefits to your organization: • Accelerate the speed of IT support and service delivery. • Promote self-service and decrease ticket volume. • Streamline help desk operations and manage IT service requests effectively. • Reduce support overhead costs by automating help desk work flows. • Improve technician performance to meet SLAs. • Deliver high-quality IT support and higher end-user satisfaction. • Simplify complex tasks and provide faster response to service requests. © 2017 SolarWinds Worldwide, LLC. All rights reserved. What is Web Help Desk?
  3. 3. 1. Automate IT asset Discovery 2. Simplify hardware and software management 3. Perform asset audits and maintenance 4. Parts inventory and billing management 5. Generate IT asset reports © 2017 SolarWinds Worldwide, LLC. All rights reserved. Why to Use Web Help Desk for IT Asset Management?
  4. 4. Image Place Holder Automatically discover hardware and software assets in your network. • Built-in asset discovery engine using WMI helps you find and track systems based on subnet or IP range • Web Help Desk allows you to: • Discover IT asset information, including hostname, model, serial number, logged-in user, operating system, hard drive, memory, and installed software. • Schedule periodic synchronization of IT asset data from network and systems management tools. o Integrates with popular IT asset discovery solutions for importing asset data. 1. Automate IT Asset Discovery
  5. 5. Image Place Holder Web Help Desk uses a centralized console for managing hardware and software assets. • Build parent-child relationship between assets to simplify parts and inventory management. • Map assets with help desk tickets to track asset history and related service requests. • Manage asset information, including purchase order, warranty expiration, serial number, maintenance logs, etc. • Set up auto alerts for asset warranty and lease expiration. © 2017 SolarWinds Worldwide, LLC. All rights reserved. 2. Simplify Hardware and Software Management
  6. 6. Image Place Holder See and track your IT assets from procurement to disposal/retirement. • Track the complete lifecycle of your assets and their details, including purchase orders, vendor information, location, user, etc. for auditing purposes. • Create a reservation desk that lets users request a designated checkout time and date range for a specific asset. • Maintain a historical list of service requests to easily understand asset statuses and help you decide when to replace, repair, or retire them. © 2017 SolarWinds Worldwide, LLC. All rights reserved. 3. Perform Asset Audits and Maintenance
  7. 7. Image Place Holder • Generate billable ticket details (work time, service, inventory, etc.) as an invoice or quote in cross-platform PDF format. • Apply tax rates to labor, travel, parts, and shipping, either before or after discounts. • Track service parts and fees as line items on your custom invoices and quotes. • Use automatic inventory deduction (upon deployment to ticket/client) to keep parts and asset counts up to date. • Receive email notifications when inventory reaches a specified minimum level. © 2017 SolarWinds Worldwide, LLC. All rights reserved. 4. Parts Inventory and Billing Management
  8. 8. Image Place Holder Web Help Desk allows you to generate out-of- the-box reports based on asset location, department, asset type, status, purchase date, warranty, and so on. • The built-in asset reporting engine helps you: • Easily understand asset usage and identify your most problematic assets. • View and export warranty and license information for hardware and software assets in your network. • Create reports on asset purchase orders, asset users, and reservation due dates. • Export reports in PDF, TSV, and print formats. © 2017 SolarWinds Worldwide, LLC. All rights reserved. 5. Generate IT Asset Reports
  9. 9. Image Place Holder The Web Help Desk’s software’s native integration with Dameware® Remote Support software lets you initiate a direct connection to remote computers for faster troubleshooting. • Benefit from the one-click remote connection from Web Help Desk IT asset inventory. • Save remote connection session metadata and chat history to the Web Help Desk ticket. • Web Help Desk also includes built-in support for RDP and VNC remote connection protocols. © 2017 SolarWinds Worldwide, LLC. All rights reserved. Expedite Desktop Support
  10. 10. • IT asset management: Keep your hardware and software inventory up-to- date using built-in asset discovery and inventory management. • Knowledge base: Leverage a built-in, centralized knowledge base (KB) to promote self-service and create and maintain KB articles, FAQs, tool tips, and more. • IT change management: Simplify and automate change requests through automated approval workflows and panel voting options. © 2017 SolarWinds Worldwide, LLC. All rights reserved. Additional ITSM Functions in Web Help Desk
  11. 11. © 2017 SolarWinds Worldwide, LLC. All rights reserved. Web Help Desk Integration with Other IT Products Product How it works • SolarWinds® Dameware® Remote Support Expedites desktop troubleshooting by launching remote sessions directly from the Web Help Desk console. • SolarWinds Network Performance Monitor • SolarWinds Server & Application Monitor • SolarWinds Network Configuration Manager Automatically converts network, application, and server node failure and performance issues into trouble tickets in Web Help Desk. • Active Directory® and LDAP Automatically discovers and add client user accounts from AD/LDAP servers. • Third-party asset management tools JAMF® Casper Suite, Absolute Manage®, Microsoft® SCCM, and SMS for importing asset information into Web Help Desk.
  12. 12. Image Place Holder Image Place HolderImage Place Holder © 2017 SolarWinds Worldwide, LLC. All rights reserved. Customer Reviews “Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent child ticketing, have all contributed to greater efficiencies” “Having the ability to respond to the client by email and with all the contact information and hardware assigned to the user/client in one place makes it so much faster and easier to provide support which means resolving issues faster” Glenn Alderson Security Analyst McDonough District Hospital “Solarwinds Web Help Desk makes it easier to keep track of projects and keep everybody up to date. The ability to do that helps me keep my computer organized on a per project basis” Network Engineer Telecommunications CompanyRyan Calhoun Help Desk Technician Central Florida Expressway
  13. 13. Download a free trial, today! DOWNLOAD FREE TRIAL © 2017 SOLARWINDS WORLDWIDE, LLC.ALL RIGHTS RESERVED. Try SolarWinds Web Help Desk today! www.webhelpdesk.com
  14. 14. The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.

    Be the first to comment

    Login to see the comments

Learn how to simplify IT asset management with Web Help Desk--your one-stop shop for IT service management. Web Help Desk offers automated IT asset discovery, and centralized inventory tracking and reporting. Benefit from an highly customizable web-based IT help desk software that allows you to build automated workflows for ticketing management, IT asset management, change management, knowledge management , and more.

Views

Total views

2,793

On Slideshare

0

From embeds

0

Number of embeds

9

Actions

Downloads

72

Shares

0

Comments

0

Likes

0

×