Smruti Ghanekar has over 8 years of experience in operations support and CRM. She is currently a Senior Executive at Johnson Controls, where her responsibilities include contract management, order execution, invoicing, and budget control. Previously, she held roles at Trelleborg Automotive India, LG Electronics India, and The Supreme Industries, where she gained experience in customer service, export operations, inventory control, and ERP systems like SAP. She has a PGDM in Operations from IMT Ghaziabad and a Bachelor's in Commerce from Jiwaji University.

1. SMRUTI GHANEKARSMRUTI GHANEKAR
(M) 9953308001(M) 9953308001
Email: smrutighanekar@gmail.comEmail: smrutighanekar@gmail.com
Eager to put best foot forward to learn and develop in Operations Support, working in a team-oriented
environment.
PROFESSIONAL SYNOPSIS
 A dynamic professional with over 8 years of rich experience in Operations Support & CRM.
 Hands on experience in the areas of Customer Order Execution Management, Invoicing, Vendor Management,
Revenue Generation & Cost , MIS Development.
 Proficient in preparing and maintaining statutory books of accounts with extensive knowledge in handling Sales
Tax, Service Tax, and TDS.
 Comprehensive exposure in working under computerized environment like SAP( SD), ERP & Scala.
ORGANISATIONAL EXPERIENCE
Johnson Controls (I) Pvt. Ltd. (Noida) From June-2010 to till date
Designation: Sr. Executive- Commercial - Sales & Service Operation ( HVAC-System )
 With Johnson Controls (I) Pvt. Ltd. It’s a Milwaukee (US) based Fortune 500 Company. Johnson is in to
Building Efficiency business like YORK HVAC Equipment, building management & Controls, energy
management security systems, and fire alarm product. Our Clients are – DLF, L&T, Unitech, Barclays, AMEX,
Accenture, Infosys. Genpact, TTSL, TCS.
 Job Responsibility
 Contract Management & Operation Management.
• Monthly scheduled review of Un billed receivables and necessary coordination for liquidation of same
in the month.
• Monthly CTC review and to have Job Monitoring report to alarm project leader on cost overrun and
Work in Progress
• Helping Preparation of quotations according to the sales team requirement ,supporting them on same.
• Adequate Maintaining Customer Purchase Order and executing in time and related documentation
through Project team.
• Analysis of Customer’s Non -payment issue, delays in payment and to resolve in a prudent manner in
coordination with finance.
• Review with Ops team / project team to Achievement of Monthly Targets
• Coordination with Various department like- Account, Purchase & SCM for Smooth operation.
• Handle commercial and contract issues raised from the project, sub contracts and tender including
claims and dispute resolution
• Ensure the commercial aspects of proposals are complete and compliant with the Customer
requirements and present solutions in the most competitive way
• Generate strong incisive management analysis reports which would provide strong insights to all
stakeholders.

2. • Payment follow up with the customer, form –C collections
• Payroll & Reimbursement and payment to external parties
 Assessments and Management
• Monitoring Offer for AMC- Annual Maintenance Contract
• MIS Preparation Weekly and monthly Basis.
• Co-ordination with sales team & maintaining a CRM
• Preparation of quotations according to the sales team requirement
• Preparing & follow up of bills receivables after invoicing conducting ageing analysis with an aim to
keep receivables under control and collections.
• Evaluates the progress of the project on the basis of legal and statutory requirements.
 Budget Control
• Assist Operating Teams in collection of Old Outstanding. Coordinate with Accounts Department in
knocking off Debit / Credit balances in outstanding statement.
• Cost control managing monthly budgets leading a team of coordinators with direction
deadlines.
• Prepare timely & Accurate MIS reports for respective Branch as per schedule
*. Trelleborg Automotive India Pvt. Ltd, Location (Noida) From 29th
Dec 2009 to 31st
May 2010
Designation: Officer- Customer Support (PPC & logistic)
 Job Responsibility
 Direct coordination with Customer’s Regards orders & there Queries.
 Preparing MIS on monthly basis and report
 Payroll & Reimbursement and payment to external parties
 Ensuring timely dispatch of the order
 Maintain the order and dispatch position records in ERP/Oracle
Preparing Payment follow up with the customer, form –C collections
 Managing debtor, inventory and billing as per the policy and follow up with the client.
 Co-ordination with CHAs for clearing of goods from custom & Export of Good.
 Preparing and maintaining of AR and AP.
 inventory controls.
L.G Electronics India Pvt. Ltd, Location (Greater Noida,
From Dec- Jun’18th
July 2008 to 28th
Dec 2009
Designation: Export Executive (Third Party Payroll)
 Job Responsibility
 Monitoring monthly revenue & Collection.
 Maintaining the Client orders & PO’s.
 Client billing & booking in SCALA before monthly closing.
 Monthly billing & Collection forecast.
 Follow up with client for collection & TDS.
 Preparing MIS revenues and Costing of all sites and providing the feedback of cash flow to corporate office
and assist in analyzing the same.
 Co-ordination with CHAs for clearing of goods from custom & Export of Good.
 Bank reconciliation on weekly basis.
 Preparing of CIS (Client information summary) after consulting with sales and operation team.

3. *The Supreme Industries Ltd.,) Malanpur Distt. Bhind (M.P) From November 21st
2005 to May
2008
Designation: Executive CSD (Customer Services Dept.)
 Job Responsibility
 Prepare Tax invoices of manufacturer & First Stage Dealer for (Kloeckner Pentaplast Ind. Pvt. Ltd.) in SAP.
 Looking Export Operations & Documentation.
 BRC’S, Collection Records, Negotiation of LC & Documents. Bill of Exchange
 Prepare Claims and freight invoices export containers and forward to accounts Departments.
 Inventory controls, Stock transfer Branch to Branch
 Making debit & Credit Memo For Customer in (SAP)
 Handling to raise orders in system & coordinate with marketing team.
 Coordinating with Account Dept for payment of buyer.
 Tracking of Advance account (Salary, Expenses, advance given to employees against salary or Impress)
ACADEMIC QUALIFICATIONS
 PGDM (Operations ) from IMT Ghaziabad ( Pursuing )
 BACHELOR IN COMMERCE (Taxation) From Jiwaji University, Gwalior K.R.G. College Gwalior
in summer – 2003 secured 64 % Aggregate.
 H.S.S.C, in commerce from M.P. Board Bhopal Balak Mandir School Gwalior, in summer – 2000
Percentage 70 %
 S.S.C from M.P. Board Bhopal Balak Mandir School Gwalior, in summer – 1998 Percentage 56 %
OMPUTER KNOWLEDGE
 MS Office (MS Word, MS Excel, Power Point), E-mail, Lotus, Outlook, Internet.
 SAP (SD)
 ERP Based Order processing & cost Booking
 Internet, Net Surfing in Official Mails.
PERSONAL DETAILS
 Date of Birth : 07th
January 1984
 Residential Address : R-200, Street No.9, Ramesh Park, Laxmi Nagar, New Delhi-11009
 Father’s Name : Late Shri Shakher Ghanekar
 Mother’s Name : Smt. Sarita Ghanekar
 Marital Status : Single
 Current CTC : 5.3 Lac
PLACE:- New Delhi
Date:-. 03.03.2015
_____________
SMRUTI
GHANEKAR