Co-creating with UX and Software Rabobank

Simone de Gijt & Thamar Swart - 27 September 2023
Co-creating with UX and
Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Introduction
Simone de Gijt
Java & Kotlin Software Developer
Thamar Swart
Global Director User Experience Design
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Co-creating
The Team
The Process
The Details
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Why
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Why
“They don’t get us”
“We are already in too many meetings”
“So now I will be responsible of making the design?”
“I tune out when they start talking about their part of the process”
“I don’t get paid to do this work”
“I can’t guarantee the quality of my work when I need to deliver 100 things at the same time”
“We have roles for a reason right? ”
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Team Setup
Diversity
TEAM
Type of project
Personality
Skillset
Purpose
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
- Simon Sinek
“ People don’t buy what you do,
they buy WHY you do it.
And what you do simply proves what you believe.”
Purpose
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Team structures
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Operations team
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Process team
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Feature team
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Project team
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Team structures
Operations teams
Process teams
Feature teams
Project teams
Permanent.
Focused on the IT ecosystem.
Permanent.
Focused on a specific business process.
Permanent.
Focused on a specific function / service.
Temporary.
Focused on a single or group of releases.
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
The Process
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Source: https://www.nngroup.com/articles/design-thinking/ & https://www.dynatrace.com/news/blog/what-is-devops/
Business lens
Mission, Vision, Strategy & Purpose
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Co-create
Design Direction
Design System
Feedback
Analytics & Observations
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
The Details
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Understand
User Research Journey Mapping
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
User Journey
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Opportunity Map
Co-create
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Explore
Event storming
Command
Triggers
Event Resources
Condition
Order
process
was
started
Order
was
submitted
Start order
process
from
basket
Submit
the entire
order
Customer
Time
Condition
Aggregate
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Explore
Command
Triggers
Event Resources
Condition
Aggregate
Event storming
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Creation
Ideate - Prototype- Validate
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Solution Design
Co-create a Blueprint for the solution
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
UML Process flow
UML Sequence diagram
UML Entity Relationship
Plan
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
UML Process
fl
ow
Start
process
Other
process
End
process
Event
Decision
Output
Third party
Report
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
UML Sequence diagram
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
UML Entity Relationship
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
Code + Implement
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Develop
Test
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Ops
Release + Deploy
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Ops
Release + Deploy
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Ops
Operate + Monitor
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Key take aways
What do we want you to take away from our presentation today?
Look at your team and team structure from the why.
Talented individuals != a successful team.
Incorporate design into your development cycle.
Responsibility of the end product lies with the team.
Responsibility for speci
fi
c steps in the cycle belong to a discipline.
Trust your team members.
Find a language / tool that both design + development understand.
Give proper attention to the OPS cycle.
JAVA Magazine #2 2023
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
Tips + resources
• Start with Why, How Great Leaders Inspire Everyone to Take Action - Simon Sinek
• https://www.nngroup.com/articles/design-thinking/
• https://freshservice.com/it-team
• https://sequencediagram.org/instructions.html
• https://www.tutorialspoint.com/uml/index.htm
• https://www.boldare.com/blog/event-storming-guide/#event-storming-basics-how-
does-it-work?-event-storming-guide
• https://geek
fl
are.com/about-uml-diagram-and-tools/
Thank you!
Slidedeck:
@ThamarSwart && @de_gijt@nerdculture.de ∙ Co-creating with UX and Software
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Co-creating with UX and Software Rabobank