3. Our Edge
We are obsessed with creating Sales Solutions that can help our clients
Sell Better and Sell More.
Professional
Management team –
worked in corporates
at senior
management level
managing execution
and sales at pan-India
level
Agile & Flexible – We work as a partner.
We provided an additional 100 member tele
calling team in a short notice of 48 hrs to do
a 10 day calling activity for Big Bazaar
Shopping Festival.
Professional Management team
– Worked in corporates at senior
management level managing
execution and sales at pan-India
level.
Hands On Approach – Senior
Management involved in every
process – our approach is
process improvement and not just
running it. We believe in
delivering ROI.
Strong Review Mechanism –
Internal review of the Team Leader
with the Centre Head on a daily
basis. Weekly review with Directors.
Review with Client on a monthly
basis.
Excellent Work Culture – Attrition
lowest in the industry. High number
of vintage workforce. IQ test based
recruitment process.
Technology – Dialer, IPSec
Firewall, VPN, Data security
framework, BCP framework.
Geo Coverage – BPO centres
across Mumbai, Noida, Kolkata &
Bangalore.
4. Tele-calling
Our Call Quality Parameters
We work as a Partner and believe in delivering ROI.
More time for agents to talk and nurture sales opportunities
through predictive dialling technology.
Repetitive calls are self-serviced thereby saving on agent
time.
Real time monitoring and reporting.
Reduced agent workload through automated IVR and
DTMF Inputs.
Enhanced customer experience across service delivery
via Omni channel self-service.
We focus on Quality and Performance
Our Services
Lead Generation
Lead Conversion
Partner Activation
Partner Life stage
Management
Customer Retention & Upsell
5. Technology
CRM Mobile App
SMS and
WhatsApp
marketing
Voice Blast
Facebook
Marketing
Cloud
Dialer
Email
Payment
Gateway
EmphasisonBusinessValue
Realization
SLA and KPI driven Improvement Tools and Process Methodologies
Platform Technologies and Cloud based
Services
Transition operations to Global Delivery model
Operations Readiness and Knowledge
Transfer
Process integration, collaboration and
visibility via Technology solutions
Process automation to reduce cycle time and
improve accuracy
Integrated Technology + People + Process
solutions
BPaaS Operating models with reduced cost
to serve
Whatweoffer?
Customised mobile app enabling operational ease.
Integration of CRM with Lead Management Systems
Order Taking, Customer Service, Lead Generation optimised via Cloud Dialer Technology
Renewal rate increased through online payments via SMSes and Emails.
Subscription based services.
Cloud BPO service enabling multi locational yet centrally monitored plus better customer reach.
Our Services include recommendation, setup, integration and ongoing support.
6. Click To Call Integration
Landing Page
Advertisement
Missed Call
• A call is made to a prospect as soon as he / she activates a CTA (Call to Action) whether
through an advertisement, a landing page or a missed call.
• This ensures a conversation when the prospect is thinking about your product.
• End result is a higher rate of conversion (Sale or Walk-in).
7. Our Cloud BPO Model
Workforce
Management
ACD
IVR
CTIDialer
Recording
Blended
Agents
Cloud
Agent
In-house
Agents
Outsourced
Agents
Home Agents
Supervisors
IVR
Chat
Shorter Acquisition Time
Zero Capital Investment
Back office support
Opex pricing model
Our Cloud services can be hired for..
IntegrationofMarketingTools
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AttributesGreater opportunities for collaboration, version
management, and improved data quality.
Offloading services to the cloud frees up resources on
local devices
Geographic diversity to address network latency
High availability of services as per requirement.
Centralized Quality
Audit and
Performance
Monitoring
Why you may need CLOUD? Attributes…
8. Cloud BPO Case Study – Pilot Project for
IFB
IFB outsourced its customer handling function to XYZ BPO. XYZ took complaint calls which were
mapped simultaneously to respective Service centres.
• Executives not familiar with local language and geography and made typo errors in addresses.
• There were delays in visits by technicians to solve complaints.
• Due to it, there was loss of revenue of Franchisees.
• Customer satisfaction getting impacted because of delay.
Challenges
9. Cloud BPO Case Study – Pilot Project for
a leading consumer durable company
IFB then approached us with their problems, to which we successfully applied CLOUD solution.
• Cloud Dialer Solution implemented.
• Localized manpower hired with good knowledge of language and geography.
• CSEs trained technically to handle complaints and understand plausible solutions.
• Calls directed to Franchisee, bypassing XYZ BPO.
• Technicians resolved complaints in single visit.
• Franchisees revenue was boosted.
• Increased customer satisfaction
Solutions
10. Case Studies
Complaints and Enquiry handling Customer
support service to a renowned packaged
food product on PAN India basis. The
process is successfully running on Cloud.
Retention of loyalty cards and their
renewal process for a leading retail chain
on PAN India basis. Data Analysis by the
Team led to high rates of conversions.
FMCG
Lead Generation and walk-ins through
Inbound/Outbound calling for a premium
Real Estate group. Managing inbound from
the marketing campaigns and toll-free
number, and outbound calls to prospective
customers.
Real Estate
Lead Generation, Conversion and
payment collection from donators on
PAN India basis for an NGO working for
education of not-so-privileged children.
Lead Generation for a leading Interior chain
Company involving mobilisation of
customers to the stores on PAN India
basis. Process involved scheduling of visits
as well as post visit calls and follow up.
Lead Generation, Conversion and Closure
process for Leading Motor vehicle policy
on PAN India basis. Process involves
complete Sales process, commencing
from Initiation of calls and profiling to
documentation and post payment follow
up.
Consumer Durables Retail
NGO
BFSI
11. Our USP
You can reach our views and ideas on Sales Maximisation through the following link:
http://www.platinumone.in/blogs/
Sales
Maximisation for
Client
Customer Acquisition,
Retention, Upsell Cross sell
Capability Development &
Salesforce Monitoring
Channel Management
Focus on Sales:
Not just BPO but complete Sales
Maximisation solutions.
Best-in-Class Technology:
Reliable and Advanced Technology
available for both Cloud and On-
Premise BPO.
Tailor-made BPO Solutions:
Customized models available for all
sizes of business ranging from
SMEs to large Corporates.
Focus of Quality manpower:
Low attrition and experienced
personnel capable of delivering
ROI.
12. The Team
Amey Saxena, BE (Mumbai Univ.), MBA (IIM, Kolkata)
Experience of 17 years in companies like ICI Paints and ICICI Prudential Life Insurance
Assignments included heading HNI Vertical, International Business, Sales Training, Sales
Performance Management and R&R
Vivek Kumar, Master in Business Economics
Experience of 13 years in entrepreneurial venture and ICICI Prudential Life Insurance
Assignments included Agency Management, HNI Vertical, Sales Training, Rural Business Strategy, and Sales
Performance Management
Six Sigma Black Belt
Ratul Lahiri, MBA (Amity Business School)
Experience of 13 years in companies like Net4India, Tech Pacific and ICICI Prudential Life Insurance
Assignments included Retail Sales, Corporate Sales, Project Management and Technology Implementation
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Execution team has experience with multiple fortune 500 companies
Well experienced in domestic in premium processes.
Strong execution team including Business Heads, Managers and Team Leaders.
Hands on experience of domain across industries with high number of vintage workforce.Our Management
Vivek Kumar, Master in Business Economics
13. Our Physical Infra and Footprint
Mumbai & Thane Noida Kolkata Bangalore*
Caters to west
Indian Languages
250 work-stations
Caters to all North
Indian languages.
120 work stations
Caters to all East
and North-East
languages
55 work-stations
24 hrs. power back up
Data security and confidentiality
Access control
Easy access to Transport and other facilities.
Will cater to all
South Indian
languages
100 work-stations
*Strategic partner
Head Office
PlatinumOne Unit No. 1, B- Wing, 3rd Floor, Ashar IT Park, Road no. 16Z, Wagle Estate, MIDC, Thane
West – 400604
Contact No. 022 65550070
