Striking a New Balance in the Store

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The JDA Store Operations suite provides store managers with the unparalleled ability to consistently and profitably optimize people, space, inventory and processes in order to balance the increasing demands of customers from outside the store with the needs and expectations of customers inside the store. The suite combines JDA’s industry-leading budgeting and scheduling, space and inventory management, workforce management and task management systems with in-store picking capabilities, all of which are supported by the industry’s most seasoned team of service professionals to guide the process and deliver an integrated, comprehensive, cloud-based store operations solution.

The JDA Store Operations suite enables you to:

◾ Schedule associates efficiently to optimize customer shopping experiences
◾ Assign, monitor and report on merchandising and fulfillment tasks
◾ Maximize merchandising, sales, fulfillment and returns processing
◾ Leverage cloud for agility, visibility and return on investment

JDA Store Operations helps to strike a balance between the emerging demands for service, fulfillment and returns with the traditional functions of merchandising and sales, driving unprecedented efficiency and responsiveness.

◾ Maintain real-time visibility and accuracy for both internal and external needs
◾ Protect the brand and preserve margins
◾ Enhance productivity and agility in every aspect of store operations

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Striking a New Balance in the Store

  1. 1. JDA Store Operations Suite Striking a New Balance in the Store
  2. 2. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Sales Outlet Service Center Showroom Fulfillment Center And Associates Must Perform New Tasks that Require New Skills… The Role of the Store in the Omni- Channel Journey Continues to Expand
  3. 3. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL While Regulations Continue to Expand…. Pressure on Stores in All Verticals Continues to Increase Larger Menus More Promos Wider Variety Less Time
  4. 4. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Store Payroll Budgets Keep Shrinking 72% Source: Integrated Solutions for Retail of store managers indicate that their labor budget has stayed the same or decreased in the past year
  5. 5. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL And Controlling Costs is Ever More Challenging 40%Source: DC Velocity understand the cost of picking orders from the backroom 29%Source: DC Velocity understand the cost of picking orders from the front of the store
  6. 6. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL C-Stores Feel the Pain of Expanding Costs As Well $204B Source: NACS C-store sales in 2013 (all-time high) 14%Source: NACS decrease in profit vs. 2012 19%more employees Source: NACS
  7. 7. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Store Managers are Struggling to Find the Right Balance • Corporate Marketing • Merchandising Activities • Promotional Sets • Daily Maintenance • Food Prep • Order Fulfillment • Guest-Facing Activities
  8. 8. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Experiences Have Suffered 15%Source: IPG Media Labs Store shopper satisfaction is declining per year
  9. 9. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Experiences Matter to Customers in Every Vertical 4XSource: Multi-Unit Franchisee QSR return rates are higherwhen customer satisfaction rates are higher
  10. 10. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL The Problem? Disconnected, Dysfunctional Tools that Don’t Scale Schedules don’t account for skills, productivity, tasks, and availability; require heavy manual intervention Inaccurate forecasts, by (at best) daily intervals, often developed by different tools for sales vs. labor Disconnected and often outdated task management systems can’t handle new roles, new urgency Makeshift in-store fulfillment processes are disruptive to both shoppers & staff and fail to scale Patchwork inventory tools and processes cause problems in every corner of the store Disjointed and dysfunctional fresh item/recipe management tools make planning difficult
  11. 11. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Hence, Many Are Struggling… “My stores can’t keep up with shifting customer demands.” “How much is it costing me to fulfill orders from the store?” “On-time fill rates for store orders are low; customers are frustrated.” “How can my managers spend less time scheduling and more time managing?” “Balancing in-store shoppers with outside the store orders and corporate tasks is a nightmare.” “Keeping promotional items replenished on busy days is nearly impossible.”
  12. 12. The JDA Solution
  13. 13. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIALCopyright 2014 JDA Software Group, Inc. - CONFIDENTIAL To achieve maximum benefit, we have combined these solutions to deliver integrated, cross-functional schedules, tasks, inventory, fulfillment and communications throughout the entire store
  14. 14. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL The Store Operations Solution Enterprise Store Operations In-Store Picking Task Management Workforce Management EXECUTION JDA Cloud Reduce Risk Support Business Agility Capabilities Adapt to New Conditions Achieve and Sustain ROI JDA Services Unparalleled Experience Industry and Technology Expertise Speed-to-Value Continuous Improvement JDA Store Operations Space Planning | Distributed Order Management | Demand | Mobility
  15. 15. Examples of the Problems We Solve Just A Few Highlights
  16. 16. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: Self-Service Scheduling Schedules Include Availability Mobile Shift Bid/Swap Empowered Associates More Mgr. Time on Floor AFTER SOP Inflexible Schedules No Self-Service Options Managers Backfilling High Shortage Rates BEFORE SOP More Overtime | Bad Experiences | Understaffed Stores Higher Filled Shifts | Winning Experiences Short notice shift fill rates increase by 30% Managers save 45 minutes per short notice shift
  17. 17. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: Self-Service Scheduling Schedules Include Availability Mobile Shift Bid/Swap Empowered Associates More Mgr. Time on Floor AFTER SOP Inflexible Schedules No Self-Service Options Managers Backfilling High Shortage Rates BEFORE SOP More Overtime | Bad Experiences | Understaffed Stores Short notice shift fill rates increase by 30% Managers save 45 minutes per short notice shift
  18. 18. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: Advanced Scheduling Account for Demand Inside/Outside Store Incorporate Promotion Plans Assess return on labor investments Identify Trends/Opportunities Store Benchmarking AFTER SOP Inaccurate Schedules Schedules Misaligned to Demand Service Demand is Missed High Cost of Labor Lots of Manual Intervention BEFORE SOP Under/Overstaffed | More Overtime | Bad Experiences Higher Return on Labor | Better Experiences | Higher Sales Increase store manager time on floor by 50% 88% reduction in overtime spend Labor as % of sales improved 170 basis points “Using JDA, we brought together the KPI’s that we use to monitor and drive our business into a single easy to use interface. We have also gained new insights into key corporate strategies”
  19. 19. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: Advanced Scheduling Account for Demand Inside/Outside Store Incorporate Promotion Plans Assess return on labor investments Identify Trends/Opportunities Store Benchmarking AFTER SOP Inaccurate Schedules Schedules Misaligned to Demand Service Demand is Missed High Cost of Labor Lots of Manual Intervention BEFORE SOP Under/Overstaffed | More Overtime | Bad Experiences “Using JDA, we brought together the KPI’s that we use to monitor and drive our business into a single easy to use interface. We have also gained new insights into key corporate strategies”
  20. 20. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: Mobile Task Management Planograms Integrated with Task Immediate Communications Chain-wide Visibility Mobile Execution AFTER SOP Floor Sets Determined in Silos Unreliable Communications Limited Visibility Sporadic Compliance BEFORE SOP Underutilized Space | Missed Opportunities | Bad Experiences Timely Compliance | Maximized Revenue | Better Experiences 6.7% reduction in hours invested 29% reduction in premium labor costs Improved Dept Mgr Coverage on key days Sat: 8% | Sun 12% improvement
  21. 21. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: Mobile Task Management Planograms Integrated with Task Immediate Communications Chain-wide Visibility Mobile Execution AFTER SOP Floor Sets Determined in Silos Unreliable Communications Limited Visibility Sporadic Compliance BEFORE SOP Underutilized Space | Missed Opportunities | Bad Experiences Timely Compliance | Maximized Revenue | Better Experiences
  22. 22. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: In-Store Fulfillment Cobbled-Together Processes Guesswork Staffing Last-Minute Scrambling Orders Not Staged BEFORE SOP Best Practices In-Store Picking Staff/Skills Aligned to Demand Tasks Assigned & Prioritized Dashboard Status AFTER SOP Long Lines | Bad Experiences | Margins Eroded Higher Productivity | Winning Experiences | Higher Margins Fill 275,000 orders/week from stores Over 850M order lines/year
  23. 23. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Problems Solved: In-Store Fulfillment Cobbled-Together Processes Guesswork Staffing Last-Minute Scrambling Orders Not Staged BEFORE SOP Best Practices In-Store Picking Staff/Skills Aligned to Demand Tasks Assigned & Prioritized Dashboard Status AFTER SOP Long Lines | Bad Experiences | Margins Eroded Higher Productivity | Winning Experiences | Higher Margins
  24. 24. Why JDA Our Unique Selling Proposition
  25. 25. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL JDA: “All In” Inside the Omni-Channel Store High Value Functionality • High Adoption • Greater Productivity JDA solutions have a singular focus that is unique in the industry: helping retail managers successfully execute every facet of the operations of the retail store as the centerpiece of the omni-channel journey. ONLY
  26. 26. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Optimizing the Store from Front to Back Budgeting and Scheduling Space Management Workforce Management Task Management Store Fulfillment ONLY Efficiency • Responsiveness • Productivity
  27. 27. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Putting an End to Impossible Choices PROFIT EXPERIENCE OUTSIDE THE STORE INSIDE THE STORE • Consolidated sales and labor forecasts to 15-minute increments • Productivity tracking and analysis • Optimize every square foot (front/back) for maximum opportunity • Efficient and effective picking • Schedules align to sales & service demand • Every task is prioritized, tracked and reported via manager dashboards • Integrated mobile platform ensures agility and responsiveness wherever needs arise • Picking routes minimize shopper disruption ONLY vs
  28. 28. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Guided by the Industry’s Most Experienced Professionals 200 31 40,000 1,300,000Employees Retailers Countries Stores Image courtesy: alpha To learn more about JDA’s Store Planning Suite, please visit http://www.jda.com/solutions/store-operations/

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