5. The eDesign HCI team
• An interdisciplinary team of CMU Graduate
Human-Computer Interaction Students
6. Shoshana Holtzblatt
• B.S. Psychology, Northeastern
University
• 4 years Industry Experience:
• User Experience Designer at Iron
Mountain Digital
• Work Practice Designer at
InContext Design
7. Troy Effner
• B.S. in IT Service and Support at
Rochester Institute of Technology
• 7 years Managing a Help Desk
• Computer System Usability
• Training Documentation
• Application Usability
• Troubleshooting
8. Clara Correia
• B.F.A at Lisbon School of Fine Arts
• 3 years Industrial Design Experience
at at INOV-INESC Inovação
• Electronic device casing design
• Hospital equipment design
9. Eric dudiak
• C.S. Degree in Computational Media
at Georgia Tech
• Prior Work Experience:
• 2 Internships at Apple
10. Pablo Bariola
• B.S. in Systems Engineering, IT
Management, Universidad de Lima
• Ten years professional experience:
• IT management and Information
Security at Ernst & Young, Transbank
and NewControl-Alignet. E
• Engineering and consulting at
PricewaterhouseCoopers and Citibank
12. User Centered Design
Contextual Design in the context of User Centered Design Process:
• Plan
• Set Focus & Project Scope
• Analyze
• Learn about your users • Set Usability Goals Questionnaire
• Conduct Task Analysis • Contextual Design Phase 1
• Develop Personas • Online Surveys
• Write Scenarios • Interviews
• Write Use Cases • Focus Group
• Design
• Contextual Design Phase 2 • Participatory Design
• Prototyping
• Test & Refine
13. UCD Design Process
Contextual Design in the context of User Centered Design Process:
Contextual Contextual Design High Fidelity Empirical study Field Study
Design P1 P2 Prototypes UI Guidelines
Task Analysis Sketching UI Guidelines Interviews and
Functional
Surveys Paper Prototyping Functional Surveys
Testing
Competitive Use Cases Testing
Analysis Heuristic Evaluation Usability Testing Usability Testing Usability Testing
14. Contextual Design
{
Contextual Inquiry
Interpretation Session
P1
Work Models and Affinity
Diagramming
Visioning
{
Storyboarding
User Environment Design
P2
Paper Mock-Up
Interviews
Interaction & Visual
Design
15. Contextual Design
{
Study the user in the field.
Contextual Inquiry
RELIABLE AND ACCURATE USER GOALS, NEEDS AND TASKS
Interpretation Session
P1
Work Models and Affinity
Diagramming
Visioning
{
Storyboarding
User Environment Design
P2
Paper Mock-Up
Interviews
Interaction & Visual
Design
16. Contextual Design
{
Study the user in the field.
Contextual Inquiry
RELIABLE AND ACCURATE USER GOALS, NEEDS AND TASKS
Interpretation Session Cross-functional group interpretations using work models.
CREATES A SHARED PERSPECTIVE OF THE DATA AND IMPLICATIONS
P1
Work Models and Affinity
Diagramming
Visioning
{
Storyboarding
User Environment Design
P2
Paper Mock-Up
Interviews
Interaction & Visual
Design
17. Contextual Design
{
Study the user in the field.
Contextual Inquiry
RELIABLE AND ACCURATE USER GOALS, NEEDS AND TASKS
Interpretation Session Cross-functional group interpretations using work models.
CREATES A SHARED PERSPECTIVE OF THE DATA AND IMPLICATIONS
P1
Work Models and Affinity Consolidate data and work models across users.
Diagramming REVEALS STRUCTURE, BREAKDOWNS, AND ISSUES; WHAT TO ADDRESS
Visioning
{
Storyboarding
User Environment Design
P2
Paper Mock-Up
Interviews
Interaction & Visual
Design
18. Contextual Design
{
Study the user in the field.
Contextual Inquiry
RELIABLE AND ACCURATE USER GOALS, NEEDS AND TASKS
Interpretation Session Cross-functional group interpretations using work models.
CREATES A SHARED PERSPECTIVE OF THE DATA AND IMPLICATIONS
P1
Work Models and Affinity Consolidate data and work models across users.
Diagramming REVEALS STRUCTURE, BREAKDOWNS, AND ISSUES; WHAT TO ADDRESS
Visioning
Facilitate group story-telling session.
DEVELOPING A VISION FOR A NEW PRODUCT OR SYSTEM CONCEPT
{
Storyboarding
User Environment Design
P2
Paper Mock-Up
Interviews
Interaction & Visual
Design
