1. SHELDON A. HENRY Brampton, M: 416 550-4134 E: henryshel2@gmail.com
OBJECTIVE: To gain a position where I can share my passion & experience in customer service.
NOTEABLE SKILLS & EXPERIENCE
§ 10 YEARS RETAIL CUSTOMER SERVICE, INVENTORY & CASHIER EXPERIENCE
§ 4 YEARS CALL CENTER SUPERVISOR & WORKFORCE MANAGEMENT EXPERIENCE
§ 2 YEARS DIRECT SALES & PROMOTION AT MAJOR CONVENTIONS & BOOKSTORES
§ 1 YEAR TEACHING WORKSHOPS FOR COMPUTERS, SMARTPHONES & TABLETS.
FUN FACTS
- PUBLISHED 2 NOVELS - RAN A 1 YEAR CREATIVE ARTS PROGRAM FOR YOUTH
RECENT WORK HISTORY
INVENTORY & SALES - Keep sales floor stocked with products
APPLE RETAIL - Receive daily product shipments from UPS
Sept. 2011 – Present - Provide group workshops for customers
- Assist customers with purchase decisions
- Count inventory, investigate & resolve discrepancies
- Provide basic trouble-shooting & computer set up
Concession Sales Associate - Greet guests, sell & up sell snacks / combos
CINEPLEX – COLLOSIEUM - Process cash, debit, credit & coupon sales
Nov. 2009 – Sept. 2012 - Count stock, fill display case & pre-prep food
- Collect tickets & direct guests to their theatre
Call Center Rep & Supervisor - Supervise 200+ phone & admin staff daily
JUST ENERGY - Manage staff incentive program, breaks etc
June 2004 – Nov 2009 - Execute daily sales strategy & service goals
- Monitor & adjust staff / strategies as needed
Retail Sales Associate - Cashier - Process cash, debit & credit sales
HOME SENSE - Sales assistant - help customers choose items
June 2003 – Nov 2006 - Maintain product displays & restock shelves.
POST SECONDARY EDUCATION TRANSFERABLE SKILLS
Computer Business Applications Fast Learner
Academy Of Learning – 1997 Resourceful and innovative