1. Sheila Mercado
3853 Annapolis way, Ladson, S.C. 29456
Cell (843) 303-3674  Sheilo73@hotmail.com
PROFESSIONAL PROFILE
A highly accomplished quality and manufacturing professionalengineer with fourteen years of experience in analysis, fault isolation,
maintenance,manufacturing and production processes in addition to customer support with on-site inspection. A quality focused team
player with an exceptional ability to cultivate and manage strong collaborative partnerships with a proven track record of successfully
leading quality and manufacturing teams. Extensive experience on the analysis and development of manufacturing processes as well as the
implementation of Lean Six Sigma principles and methods.
KEY PROFICIENCIES
 Lean Six Sigma, Quality Control System Requirements,customer and vendor representative, Root Cause Corrective Analysis,
quality reviews and product integration, product research and development,maintenance and repair processes, Regulatory
Standards Oracle, Arriba, Engineering Matrix system, Statistical Process Control, QUA 3900 Project, Microsoft Excel, Word and
Power Point programs. ISO/TS16949 training,Quality Management System training, Internalaudit training, Lean Manufacturing,
5S, Geometric Dimensioning and Tolerancing (GD&T) Failure Mode Effect Analysis, Minitab, Control plans, capability studies,
Supplier Quality, Continuous Improvement,Material Review Board, Statistical Process Control, Gage Calibration, 7 step problem
solving, A3 training. Participant of ASQ
PROFESSIONAL EXPERIENCE
Advanced Product Quality Planning Engineer
Cummins Turbo Technologies, Charleston, S.C. 2014 – Present
Develops and implements quality standards in engineering and manufacturing processes. Compiles statistical data for the Quality Assurance
Department and supervises all regulatory compliance activities. Enforces quality assurance policies and best practice principles covering
the safety, design, production and inspection.
 Auditing company processes and products and performing trend analysis of inspection results to ensure compliance with quality
engineering requirements.
 Conduct product, system or process failure investigations and generating performance reports for senior managers on defects,
corrective action implementations and product performance.
 Identify manufacturing processtraining needs and generating procedures and work instructions to improve product quality.
 Updating quality control documentation and making all quality records, data and information are available to engineers and
managers.
 Performs first article inspections at supplier facilities materials and processes and ensuring non-conforming products are
identified and placed on restriction.
 Responsible for the development of acceptance test programs and quality plans for operations, materials and repair stations to
achieve certification requirements and meet production schedules.
 Reviewing all vendor and company generated product blueprints and specifications to determine quality defects and process
implementation needs.
 Coordinating the investigation of customer complaints and determining the repair and overhaul process and requisites.
 Tracking all purchased or manufactured articles to ensure their compliance with approved quality system standards.
 Providing technical guidance and quality assurance advice to the company departments as required.
Customer Quality Assurance and Field Service Representative
Cummins Turbo Technologies, Charleston, S.C. 2010 - 2014
 Direct customer support company representative for product support.
 Troubleshooting and root cause analyzing turbo and engine failures.
 Create customer complaint and ensure customer is protected and informed of findings within a period of 48 hours.
 Support manufacturing assembly operations and travel to customer site for support when needed.
 Support and assist quality engineering with process and quality changes and implementation.
 Perform manufacturing audits of process and quality systems within all departments.
 Create material non-conforming reports and supplier corrective action requests.
 Initiate 8D and A3 problem solving methodology for manufacturing lean initiatives.
 Facilitates continuous improvement quality activities to reduce the potential for defects,and ensures continual improvement in
process and product design.
 Worked closely with customers, department managers and metrology staff to resolve major issues related to quality of test
services.

2. Sheila Mercado
3853 Annapolis way, Ladson, S.C. 29456
Cell (843) 303-3674  Sheilo73@hotmail.com
Manufacturing, AssemblyLineSupervisor
Cummins Turbo Technologies, Charleston, S.C. 2004 - 2010
 Trained and supervised a team of accumulative associates required for production cross functionalassembly line.
 Lead team meetings at the start of each shift and reported to management on production, personneland equipment status.
Manufacturing Associate - Charleston, SC
Cummins Turbo Technologies, Charleston, S.C 2002 – 2004
 Responsible for assembling engine turbocomponents on 94 and 01 manufacturing assembly lines.
EDUCATION
 John Jay College of criminal justice, NYC. 1991 - 2001
 Hillcrest high school, NYC 1991
 Six Sigma Green belt training
 Statistical Process Control
 Kaizen training
 Statistical Process Control
 QUA 3900 Project Management,
 Work Keys
 Management training courses (Palmetto2007)
PERSONAL
Speakand write English /Spanish fluently