1. Sharon S. Hines shines.pied@gmail.com
310 Major Rd, Piedmont, SC 29673
Healthcare IT Analyst / Technical Services
Epic Certified in ASAP - Inpatient - Reporting
 Brings an uncommon and unique breadth of experience to any problem, including knowledge of IT problem solving, process innovation, financial modeling, statistical analysis, and small business management.
 Detail-oriented analyst with a passion for making the complex simple.
 Visionary innovator with a talent for seeing patterns and connections missed by others.
 Hands-on team leader, mentor, and project manager.
 Systems thinker focused on finding holistic solutions and synergies.
 Inclusive group facilitator, and dynamic presenter skilled in relating to and drawing out any audience.
 Clear, concise technical author, driven to make each document the best it can be.
 Life-long learner with an entrepreneurial spirit and work ethic.
 Well-honed time management skills.
 BS, Applied Mathematics; MBA
Bringing a wealth of outsider insights to healthcare IT.
Experience & Achievements
Technical Services/Problem Solver, Epic, Madison, WI 10/2013-01/2015
Assisted nine customers in troubleshooting, enhancing, and upgrading their use of Epic’s software.
 As a member of the Smart Data Approval Group (SDAG), reviewed and approved dozens of new Smart Data Elements for use in SmartForms.
 Built five SmartForms from scratch.
 Made a suggestion to CEO Judy Faulkner in Corporate Philosophy class. She liked it so well, she passed it on to the entire staff (of 7,000) at an All-Epic Staff Meeting.
 Enabled two customers to collect over a million dollars each in professional billing by supplying missing chart information to third-party billing companies.
 15 days of Command Center experience, 3 days of at-the-elbow support – helping four customers to go live on Epic software.
 Assisted four customers in preparing to upgrade their Epic software to the 2014 version.
Internet Marketing Consultant, Hines Consulting Services, Piedmont, SC 2008 - 2013
Optimized twelve clients’ website exposure via PPC Marketing, SEO, and social media.
 For 10-Spaces Consulting, Inc.: realized there was a more efficient way to do A/B testing of AdWords. Built an Excel spreadsheet to reduce time to run tests by over 1000%. The owner’s response: “I feel like you just gave me a car!”
Retail Business Owner, Century Farm Oil, LLC, Piedmont, SC 1998 - 2008
Planned, built, owned and operated a large BP convenience center on I-85 with $5.5-million in sales.

2. Sharon S. Hines, page 2
 Developed a cigarette ordering process that improved inventory turns of cigarette stock by over 25% (while experiencing extremely low stock-outs), setting a local record with the supplier.
 Developed a lottery reconciliation process that resulted in zero losses over 6 years. (Whereas a competitor’s store without such a process lost $10,000 in the first year.)
 Analyzed and documented all business processes. Authored a 15-chapter Policy and Procedure Manual from scratch.
 Managed and mentored a staff of 10 employees.
Quality Consultant, Hines Consulting Services, Pittsburgh, PA 1995 - 1997
Developed insights regarding effectiveness of clients’ Total Quality efforts.
 Built custom databases in Access to collect responses for surveys. Analyzed results in Excel and presented results of three surveys to two customers.
Quality Analyst, Westinghouse R&D Center, Pittsburgh, PA 1991-1994
Led all Total Quality initiatives in Electronics, Information & Sciences Division.
 Facilitated a Total Quality Improvement Project on the R&D proposal generation process.
 Trained 150 employees in Total Quality Awareness.
 Presented the paper “Total Quality Management in R&D” at the Juran Institute’s 1992 R&D Quality Symposium.
Decision Analyst, Westinghouse R&D Center, Pittsburgh, PA 1976-1990
Helped to define Westinghouse Electric’s corporate strategy both domestically and internationally.
 Developed a complex financial planning model used as a key driver of the annual strategic plan.
 Helped Westinghouse to avoid millions of dollars in legal settlements by creating a statistical decision-risk simulation model to analyze likely litigation outcomes.
 Presented three technical papers at national conferences. First technical paper was selected for inclusion in the textbook Simulation of Waiting-Line Systems by Susan L. Solomon.
Education
University of Pittsburgh, Pittsburgh, PA MBA (Beta Gamma Sigma honors) 1984
 Electives: Market Research, Financial Statement Analysis, Time Series Analysis
Carnegie-Mellon University, Pittsburgh, PA BS, Applied Mathematics (Phi Kappa Phi honors) 1976
 Electives: 15 hours of Statistics, 6 hours of Economics, 6 hours of French
Certifications & Skills
 Epic Certifications & Training: ASAP, Inpatient, ASAP Clarity Data Model, Reporting / SQL
 Excel (power user), Word, Outlook, Powerpoint, Access, Visio
 Google Certification, 2011: AdWords
 Social Media, SEO, Wordpress, Google Analytics