Answer Key for Legacy U - Quiz for Certified Studio Specialists (Legacy Republic's 'Reunion' - July 2017)

1. Legacy U – Studio Certification Quiz
07.30.17 | SHARLEEN REYES | VP OF MARKETING

2. WE BELIEVE that a legacy is the collection of life’s moments
that matter most.
WE DELIVER products & services that inspire the celebration
of family connections, through reliving and sharing memories.
WE SHARE this mission through our partnership with
Legacy Makers, who personally help families protect and relive
these moments that matter.

3. THE ANSWERS

4. 1. What are the benefits in digitizing albums with
Studio versus using a standard flatbed scanner?
A. Studio’s technology captures from the “top down” and
automatically removes glare from pages
B. Studio orders include 3 versions of every page captured -- Original
Page, Collage, and Photos)
C. Studio will load digitized pages and photos into Family Legacy,
where they are triple backed up, and where customers enjoy many
viewing and sharing features
D. All of the above

5. 1. What are the benefits in digitizing albums with
Studio versus using a standard flatbed scanner?
A. Studio’s technology captures from the “top down” and
automatically removes glare from pages
B. Studio orders include 3 versions of every page captured -- Original
Page, Collage, and Photos)
C. Studio will load digitized pages and photos into Family Legacy,
where they are triple backed up, and where customers enjoy many
viewing and sharing features
D. All of the above

6. 2. As of August 2017, which of these are accepted
memory types for Studio?
A. Framed photos and framed children’s artwork
B. Tightly-bound journals
C. Photo albums and scrapbooks, up to 15”x15”
D. Photo prints - group them and “pretend” it’s one album
E. Large posters and wall art

7. 2. As of August 2017, which of these are accepted
memory types for Studio?
A. Framed photos and framed children’s artwork
B. Tightly-bound journals
C. Photo albums and scrapbooks, up to 15”x15”
D. Photo prints - group them and “pretend” it’s one album
E. Large posters and wall art

8. 3. How will customers be charged for their
Studio orders?
A. 100% upfront, at the time the original order is placed
B. 50% upfront and then remaining balance upon completion and
return
C. 100% after completed and returned
D. Customers will be sent a monthly invoice in the mail and then
send us a personal check.

9. 3. How will customers be charged for their
Studio orders?
A. 100% upfront, at the time the original order is placed
B. 50% upfront and then remaining balance upon completion and
return
C. 100% after completed and returned
D. Customers will be sent a monthly invoice in the mail and then
send us a personal check.

10. 4. How do I accept an order from an out-of-town
customer (a customer who lives very far away)?
A. Email WeCare and request a special shipping label
B. Studio is for local, in-person orders only. Customers should not
ship albums to me.
C. Send the customer some of my own packing supplies and email
them an order form.

11. 4. How do I accept an order from an out-of-town
customer (a customer who lives very far away)?
A. Email WeCare and request a special shipping label
B. Studio is for local, in-person orders only. Customers should not
ship albums to me.
C. Send the customer some of my own packing supplies and email
them an order form.

12. 5. Which of these is NOT needed to capture a
Studio order?
A. The customer’s album
B. My Studio-compatible iPhone
C. The black Studio tent
D. Wifi (Wireless internet connection)
E. Bluetooth connection

13. 5. Which of these is NOT needed to capture a
Studio order?
A. The customer’s album
B. My Studio-compatible iPhone
C. The black Studio tent
D. Wifi (Wireless internet connection)
E. Bluetooth connection

14. 6. How do I turn on Bluetooth to connect my iPhone
to the Studio hardware?
A. Turn on Bluetooth in the Studio app
B. Turn on Bluetooth in my iPhone’s settings
C. Turn on Bluetooth by flipping a switch on the Studio hardware
D. Bluetooth is never required for Studio use

15. 6. How do I turn on Bluetooth to connect my iPhone
to the Studio hardware?
A. Turn on Bluetooth in the Studio app
B. Turn on Bluetooth in my iPhone’s settings
C. Turn on Bluetooth by flipping a switch on the Studio hardware
D. Bluetooth is never required for Studio use

16. 7. How do I find out Studio’s appropriate height for
each album?
A. Use the included “Studio board” to measure the dimensions of
your album and adjust the legs to the corresponding height.
B. There is a marker on the Studio’s legs that indicates the
recommended height.
C. The height of Studio and leg settings does not matter. I can
achieve a good capture at any height.
D. Always use the shortest height for every album. The camera will
be closer to the album for a better capture.

17. 7. How do I find out Studio’s appropriate height for
each album?
A. Use the included “Studio board” to measure the dimensions of
your album and adjust the legs to the corresponding height.
B. There is a marker on the Studio’s legs that indicates the
recommended height.
C. The height of Studio and leg settings does not matter. I can
achieve a good capture at any height.
D. Always use the shortest height for every album. The camera will
be closer to the album for a better capture.

18. 8. Which of these needs to happen first?
A. Capture the first 5 sides with the customer present and complete
the remaining sides upon written approval only
B. Customer needs to place order and provide payment info
C. Bluetooth and calibration set-up
D. Measure the album using the Studio board and adjust the leg height

19. 8. Which of these needs to happen first?
A. Capture the first 5 sides with the customer present and complete
the remaining sides upon written approval only
B. Customer needs to place order and provide payment info
C. Bluetooth and calibration set-up
D. Measure the album using the Studio board and adjust the leg height

20. 9. Can a capture be completed before placing
an order?
A. Yes, as long as you accept the official order and payment within
one week after capturing the album
B. Yes, as long as the order is placed before you upload the captured
album.
C. No, the Studio app will not list the album until the order is placed
online and paid for

21. 9. Can a capture be completed before placing
an order?
A. Yes, as long as you accept the official order and payment within
one week after capturing the album
B. Yes, as long as the order is placed before you upload the captured
album.
C. No, the Studio app will not list the album until the order is placed
online and paid for

22. 10. Once I receive the album(s) from my customer,
when should I begin capturing?
A. As soon as possible, within 3 calendar days
B. I can take my time, since my customer’s albums are in good hands
and the order has been paid for

23. 10. Once I receive the album(s) from my customer,
when should I begin capturing?
A. As soon as possible, within 3 calendar days
B. I can take my time, since my customer’s albums are in good hands
and the order has been paid for

24. 11. How should albums be stored while waiting to
be captured?
A. Store albums in the sealed and labeled Job Sleeve, away from
environments with extreme temperatures and humidity,
high-traffic areas, food and drinks, pets, and children.
B. Place all albums that are in “waiting” status in one big stack, next
to my Studio hardware
C. The trunk of my car is the safest place.
D. No albums should ever be waiting, because it’s best to accept only
one album order at a time and capture it immediately.

25. 11. How should albums be stored while waiting to
be captured?
A. Store albums in the sealed and labeled Job Sleeve, away from
environments with extreme temperatures and humidity,
high-traffic areas, food and drinks, pets, and children.
B. Place all albums that are in “waiting” status in one big stack, next
to my Studio hardware
C. The trunk of my car is the safest place.
D. No albums should ever be waiting, because it’s best to accept only
one album order at a time and capture it immediately.

26. 12. Which safety precautions should be followed
when handling a Studio order?
A. Write the customer’s name and album # (e.g. “Reyes 1 of 3”) on a
blue band. Connect multiple blue bands to slide on and off the
album cover.
B. Keep album in Job Sleeve until it is time to capture that album
C. Fill out the Job Ticket to keep track of capture status
D. All of the above

27. 12. Which safety precautions should be followed
when handling a Studio order?
A. Write the customer’s name and album # (e.g. “Reyes 1 of 3”) on a
blue band. Connect multiple blue bands to slide on and off the
album cover.
B. Keep album in Job Sleeve until it is time to capture that album
C. Fill out the Job Ticket to keep track of capture status
D. All of the above

28. 13. Which of these describes the sequence for
capturing album sides?
A. Front cover - Back cover - All the right sides - All the left sides
B. Front cover - All the right and left pages - Back cover
C. The capturing sequence does not matter. The software and
technology automatically sequence the sides in correct order.

29. 13. Which of these describes the sequence for
capturing album sides?
A. Front cover - Back cover - All the right sides - All the left sides
B. Front cover - All the right and left pages - Back cover
C. The capturing sequence does not matter. The software and
technology automatically sequence the sides in correct order.

30. 14. Which of these features will customers be able
to enjoy in Family Legacy?
A. View and download their Original Pages, Collages, and Photos
B. Share digitized memories on Facebook. #ThrowbackThursday
C. Create premium photo décor and photo gifts. Life as art!
D. Order a USB Flash Drive
E. All of the above

31. 14. Which of these features will customers be able
to enjoy in Family Legacy?
A. View and download their Original Pages, Collages, and Photos
B. Share digitized memories on Facebook. #ThrowbackThursday
C. Create premium photo décor and photo gifts. Life as art!
D. Order a USB Flash Drive
E. All of the above

32. 15. What’s the best way to get assistance if you’re
having problems with Studio?
A. Post your question to all Legacy Makers in the closed FB group
B. Call the dedicated support phone hotline
C. Keep calm! Fill out the Studio Support request form in your LM
Tools website (virtual back office) and provide as many details
as possible
D. Send a personal text or Facebook message directly to any Home
Office employee at any time.

33. 15. What’s the best way to get assistance if you’re
having problems with Studio?
A. Post your question to all Legacy Makers in the closed FB group
B. Call the dedicated support phone hotline
C. Keep calm! Fill out the Studio Support request form in your LM
Tools website (virtual back office) and provide as many details
as possible
D. Send a personal text or Facebook message directly to any Home
Office employee at any time.

34. PERFECT SCORE?

35. 12-15 Correct:
I PASSED!
0-11 Correct:
LET’S CHAT!