1.
Shannon McDowell
16125 Rhyolite Circle
RENO NEVADA 89521
775­378­3755
mztykmuzik@email.com
Profile
Administrative support professional offering versatile office management skills programs.
Strong planner and problem solver who readily adapts to change, works independently and
exceeds expectations.
Able to juggle multiple priorities and meet tight deadlines without compromising quality.
References
● Peyton Scott ​ (775) 848­7129
● Kevin Bell (405)­219­5927 American Airlines
● Jon Mauzy (775)­686­9600 US Bank
● Alonzo Lewis (909)­763­0324 Total Kontrol Organization
● Honoree McLean (775)­622­5324 Uhaul
Office
Skills:
Office Management
Records Management
Affiliate Coordinator
Administration
Event Management
Calendaring
Customer Care Coordinator
Billing AR/AP
Front­Desk Reception
Executive Support
Travel Coordination
Customer Service and sales
Computer
Skills:
MS Word
Windows
Pixlr Grafix
MS Outlook MS Excel
MS Access Social Media
MS Project Events
Summary of
Qualifications
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the
assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained
database and ensured the delivery of premium service to Clients. Quickly became a trusted Manager
known for “can­do” attitude, flexibility and high­quality work.
Highlights:
● Communicated effectively with multiple departments to plan meetings and prepare welcome
packages for new Independent Contractors. Established strong relationships to gain support and
effectively achieve results.
● Affiliate Coordinator Manager, Recruiting and Training New Affiliates.
● Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that
contributed to consistently high enrollment levels.
● Entrusted to manage office in. Provided timely, courteous and knowledgeable response to
information requests; screened and transferred calls; and prepared official correspondence.
● Sales Department. Maintaining sales flow as well as communication between owner and clients
maintaining to flexibility for last minute changes
● Bookkeeping /AR/AP, Payroll
● Earned excellent marks on performance reviews, with citations for excellence in areas including
work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic;
and commitment to providing unsurpassed service.
● Client Liaison maintaining the relationships between our clients and job manager.
● Hire, train, Certify new employees.
Shannon McDowell – Page 1

2.
Experience
​ Tantus Inc Customer Service Coordinator
​1095 Spice Island Dr Affiliate Coordinator
Sparks NV 89431
LaborMaxx
Reno Nv
Knight Tractor and Equipment
Escondido California
Warehouse / Temporary Associate
11/2013 and still enrolled
Office manager/Human Resource Manager
1988­1999
Albertsons Supermarket Front End Supervisor /Lead register clerk
Woodland, California 4/2000­6/2006
​Cash Management
Scheduling
Inventory Control / Ordering /Re Stock
Manage a team of up to 15 Crew in department
​ClearSpeak Wireless Retail Sales Manager
Tahoe City California 06­2006­12/2010
Retail Manager of two stores
Vendor liaison
Client manager
Bookkeeping AR AP
Payroll
Inventory Management
Shannon McDowell – Page 2