1. SHANNON MCCARTHY
1615a Chase St., Nashville TN 37216
Phone: 512-947-3727
OVERVIEW: 15+ years of on-the-job experience in the following legal and business areas: corporate, compliance, audit, financial
services, litigation, legal systems implementation, insurance, estate planning, healthcare management and acquisitions &
divestitures.
EMPLOYMENT HISTORY
2013-current: Legal Operations Leader, Sr. Paralegal & Compliance; Corporate Project Manager & Trainer; Complaints Manager; Claims Project
Management Specialist -- Acceptance Insurance, Nashville, TN
• Source new systems; negotiate contract arrangements to fit budgeting; manage systems implementation and coordination with IT; etc.
• Manage a compliance complaints response team:
monitor complaints, assign investigations, draft and/or edit response letters, update complaint files, coordinate MCEs/audits, and ensure proper
record keeping
• Advise as subject matter expert for the Complaint Committee
• Monitor and Manage Legal email box and responses
• Monitor and Manage Compliance email box and responses
• Budget research, annual budget review, presentation to Executives and implementation of same
• Create metrics analytics, reports, presentations & interpretation around Complaints, Litigation, Budget, Subpoenas, etc.
• Budget creation, management, reporting, maintenance and fiscal responsibility
• Experience in corporate finances, GL analysis, and ability to locate, track and explain budget variances
• Development and/or improvement of new and existing processes and monitoring performance/data metrics associated with each
• Assist IT and Legal in formulating a contracts database
• Research and create business plans as needed identifying benefits and presentation to executives identifying benefits and risks to company, (ability
to institute new programs for a growing company, as necessary)
• Implementation of new systems & training of same
• Strong working knowledge base in all aspects of Property and Casualty insurance matters with ability to apply same on interdepartmental projects
• Well-developed critical thinking, experience in rapid growth environments, and strong research skills
• Professional, proactive, and intellectually curious with expertise in designing, communicating, and executing goal-oriented projects
• Assist GC with various legal & compliance department matters
• Assist with litigation management, discovery responses, subpoenas, production requests and reports related thereto
• Maintain reporting/metrics regarding litigation matters
• Assist Secretary/Treasurer with periodic corporate filings (charters, by-laws, amendments, annual reports and minutes, etc.)
• Assist with form change requests and development process with Forms Committee
• Maintain, update and file insurance forms and notices including tracked changes with government regulatory bodies
• Legal research
• Managed the consumer complaint response process (DOI, BBB, AG, etc.) and prepared reports
• Prepare responses to regulatory audits, including document and data preparation, reports, data analysis
• Implemented complaint management training for new talent
• Project management experience: Professional, proactive, and intellectually curious with expertise in designing, communicating, and executing goal-
oriented projects
• Team leadership & team building
• Understanding of corporate structure; experience in entity management, etc.
• Flexibility
2008-2013: Paralegal, Sr. Assistant & Project Manager to Executive VPs of Legal, Internal Audit and Financial Services Departments, Community
Health Systems (Nashville, TN)
• Implemented new systems to track Medicare data with daily, weekly, monthly and quarterly metrics analytics
• Created records management system for Legal, Audit and Financial Services Departments. Maintained same in preparation for outside audits.
• Project management for regulatory audits:
o Managed and coordinated a team of 24 auditors,
o Prepared all data calls and all document responses to audit findings
• Managed Legal Department team of 5 paralegals and 5 Administrative Assistants (supporting an in-house counsel team of 20+ attorneys)
• Maintained all company Board and Committee Meeting Minutes, and records of SEC reporting material.
• Organized & maintained all Meeting Minutes for LLCs
• Routinely researched political, legal and healthcare-related issues
• Organized materials for and maintained training materials for assistants, paralegals and attorneys, etc.

2. • Assisted General Counsel, CEO, CFO, COO, CMO etc. on special and confidential projects
• Organized all materials for Department Meetings and maintained minutes
• Drafted correspondence for attorneys
• Managed confidential files and information including personnel files, annual reviews, payroll reports, security access and various company and
personal Director/Officer financial information
• Daily interface with company executives, Directors/Officers, their staff, and all company departments, etc.
• Maintenance of entire company’s key employee list for stock trading purposes
• Managed Foundation financial and file records, grant requests and distributions, etc.
• Coordinated events including meetings, holiday parties, event registrations, webinars, etc.
• Maintained Executive and Department calendars, travel plans, professional development registrations, expense reimbursements, oversee ordering,
facility maintenance, draft all correspondence, reports, etc.
• Worked closely with accounting to settle all A/P and A/R matters, reconciling all vendor accounts. Managed & tracked all outside counsel invoicing
• Maintained payroll records for Legal, Audit and Financial Services Departments
• Pre-interviewed new employee candidates, managed all new employee records & employee on-boarding.
• Organized audit materials. Created daily financial reports
• Created file management system and implement organizational techniques for streamlining office projects
• Assisted with new officer and director orientation
• Helped assist with preparing and filing Forms 3, 4 and 5 with the SEC
• Assisted with stock plan administration, including verifying and reconciling grants and grant agreements
• Communicated with the Board of Directors and senior management regarding compensation and stock ownership
• Communicated with the Transfer Agent regarding shares outstanding and reserve amounts and managing restricted stock account
• Assisted in preparation of proxy materials and supporting documentation in connection with the Annual Meeting of Stockholders
• Assisted with acquisitions and divestitures
2006-2008: Paralegal and Executive Legal Assistant, Estate Planning & Administration, Day Pitney LLP (Boston, MA)
• Assisted in the creation and maintenance of Trust and Estate records management system
• Assisted the managing partner & department chair (my boss) in the management of a 25-person Trust & Estate Department
• Drafted, proofread and edited estate planning and administration documents and correspondence
• Estate and trust planning/administration
• Trust and foundation/grant distributions, student scholarships and loans
• Conducted audit and compliance reviews of all trusts and assisted in fiduciary, personal and estate tax preparation
• Maintained calendars, attorneys’ schedules, client meetings, travel plans, professional development and managed expenses
• Organized attorney and paralegal billing. Managed A.R./A.P. for client-related invoices and expenses including collections calls
• Began as a floating legal assistant and learned all areas of the firm, IP, Real Estate, Corporate, Trust/Estate Planning/Administration, etc.
2004-2005: Exec. Assistant to Audit and Compliance Directors, University of Texas System Audit Department (Austin, TX)
• Project management for regulatory audits:
o Managed and coordinated a team of 15 auditors
o Managed data calls
o Reviewed and edited all audit response documents
• Assisted the Audit and Compliance Directors in the management of a 20+ person Internal Audit and Compliance team
• Created records management system for entire Audit and Compliance Department. Maintained same
• Organized office activities and created interoffice monthly training/team leadership events
• Recruiting: Analyzed resumes, conducted preliminary telephone interviews and coordinated interviews
• Researched speech topics, created PowerPoint presentations and coached executives
• Maintained Compliance Director Calendar, coordinated meetings, travel arrangements and reimbursements
• Scheduled meetings especially with Board of Regents and local institution Audit/Compliance Directors
• Created quarterly institutional compliance analytics from internal audit and compliance data submitted by all UT Institutions
• Proofread and edited all UT System Audit Office reports prior to publication
• Created and maintained vendor relationships.
• SystemUpdated and managed office website
• Assist with preparation for and response to regulatory audits, including document and data preparation and responses to audit findings
2002-2004: Paralegal/Office Manager, Guy C. Fisher, Attorney (Austin, TX)
• Created and maintained the office forms book for litigation, managing changes as needed
• Researched, composed, and edited legal documents, including discovery, petitions, and responses
• Researched legal issues, drafted office memorandum, and created settlement brochures/packages
• Organized and scheduled client intakes, trials, mediations and depositions. Coordinated trial calendaring
• Maintained all Payroll Records

3. • Settled all A/P and A/R matters, reconciling vendor accounts
• Managed attorney calendars and arranged travel plans, etc.
• Filed legal documents
• Assisted with Payroll and tax records related to the solo practice
• Systems implementation: created and maintained records management system
1996-2002: English Teacher/Director of Speech & Debate, (Dallas & Houston, Texas)
• Taught and tutored students in English, public speaking, writing, analysis, debate/speech performance & A.P. English
• Fundraising of entire travel and expense budget, budget maintenance, A.R./A.P. and expense reporting
• Supervised speech teachers within the speech department & organized department curriculum syllabi
• Drafted weekly lesson plans for my departments
• Prepared mock trial competitions, speech and debate tournaments and scholarship competitions
• Pioneered speech/debate workshops with guest speakers and award winning collegiate debaters, etc.
1995: Law Clerk, The Gallagher Firm (Houston, TX)
• Researched legal issues. Drafted complaints, pleadings, etc.
1990-1994: Law Clerk and Membership & Communications Assistant, Texas Trial Lawyers Association (Austin, TX)
• Researched legal issues
• Created a forms book for use by the Texas Trial Lawyers Association membership, and managed changes as needed
• Worked closely with litigators, state representatives, senators, and members of the TX Supreme Court
• Track legislation, regulations, and bulletins for the development of insurance policy forms, licensure compliance, and other issues as needed
• Assisted Membership and Communications Departments
• System Implementation: Created records management system and maintained same
EDUCATION
University of Texas (B.A. Degree English & Communications)
Boston University (Paralegal Certificate)
South Texas College of Law
Oxford University, Study Abroad
School of Fashion Design, Boston
COMPUTER SKILLS USED ON THE JOB
(Including, but not limited to)
Project Management Systems
MS Project, Waterfall, Basecamp
Legal field related Systems
Legal eXchange, LexisNexis, WestLaw, Pacer, iManage, DropBox, MacPac, Various Case Management Software Systems, CT Corporation
Registered Agent Product, CSC Registered Agent Product, US Legal Support eServices, L Discovery, Relativity,
Investment, Financial and Business Office Systems
Microsoft Office and all Microsoft Software, Outlook, Word, Excel, Access, PowerPoint, Publisher, (Word Processing, Database & Spreadsheet
Proficient), QuickBooks, Quicken, Novel & Lotus Notes, SharePoint, IBMs AS/400 eServer iSeries – Modified for Insurance Claims Management
and Underwriting Software, Business Partners File Transfer & various other FTP systems, & Various Legal Billing Software, SEI Strataweb Trust
Accounting Software, Mac and PC proficient,
Social Media Systems
SproutSocial, social media and smart phone apps, texting savvy
Self-starter with a keen ability to acquire skills quickly.
Typing Speed to 60 wpm, etc.