1. 696 New Hope Road, GA 30214
lisa.lipham@gmail.com
(678) 638-9181
CV0116v1ISSP
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CV0116v1ISSPpending2016 Lisa Lipham
Lisa Lipham
Curriculum Vitae/ Résumé

2. Lisa Lipham – CV/ Résumé
ii
Profile
A successful and talented Paralegal Manager which leads with extensive experience in HR, trouble
shooting, budgetary, change management including project management with performance driven
results. A history of excellence, including interpersonal and communication skills that build lasting
relationships with clients and colleagues alike. An innovative thinker that anticipates with initiative to
problem solve under pressure to perform over and above the minimum requirements.
A team member, that is decisive, methodical, results-driven and a creative problem solver while
demonstrating strong resource-optimization; and time-management in an autonomous environment that
drives team building and leadership. Flexible enough to discover alternative options coupled with
motivation of creating the best cost effective results that are focused and determined to deliver the
future anticipated needs well within deadlines.
Established and proven versatility of performance in all genres thus far and the eagerness to cross
transfer those into different fields. Proven track record of increasing revenue and growing the bottom
line while spearheading operational improvements to drive productivity and reduce costs.
Adept at quickly understanding issues and solutions and putting into practice new methodology within
the scope of remit. Keeping an ongoing desire to learn new subjects and disciplines as needed to
achieve the best practices. A team player able to identify technology needs, patch working systems to
optimize productivity and bridge IT objectives working to create the best possible practice. Using
strong analytical analysis combined with extensive real world experience (including international,
Corporate, Not-for profit and Charity) gives way to the ethos, over always striving to do better.
Identifies a new challenge, to grow within a larger remit and specifically within Fayette County to aid
and support our judicial system and those we are privileged to serve.
Career History
The Cook Law Firm, Atlanta, GA 03/13/16- 11/06/16
In March of 2016, joined the Cook Law Firm, as their Case Manager/Paralegal. Since then, responsible
for several key roles; championing innovation and efficiency in a highly-respected firm.
Case Manager/Paralegal (Managed approximately 215 cases, closed 165) for 2 attorneys, responsible
for the face of the firm and pastoral care. Directly responsible for all court calendars; in house-
investigator and 2 not for profit organizations separately through the firm. In addition, responsible for
in house counsel for the United Methodist Church Commissioner’s Office for the Southern District’s
Parishes, property, contractual agreements and facilities. In addition, responsible Court Appointed
cases.
Direct responsibility for Operations and maintaining an effective and cost effective work environment.
Achievements:
• Autonomously provided HR, paralegal, administrative support for the firm including budget and
personnel matters; and assignments and projects;
• Analysed and organized office operations and procedures such as, but not limited to, budget,
personnel, records management, supplies and equipment;
• Establish uniform procedures and style practices for correspondence, reports, and other office
documents;
• Composed, prepared, and processed legal, general and confidential correspondence, including: e-
mail and faxes, social media, campaigns for the growth and betterment of the Firm.
• Planned office layout, develop office administration operating budget, and initiate cost reduction
programs. (Resulting in a 60% reduction in spending);
• Managed calendars, coordinated schedules; independently made appointments and developed
strong rapports with Judicial Officials and government service employees through trust and the
ability proven to be flexible, including outside of normal working hours and work office, court
environment.
• Screen and provide initial interviews, follow up, create contracts and ensure life cycle of client.;
• Established, organized, and assured transition of paper records to electronic and developed
computer records management/file systems; coordinated meetings, programs, or events by

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securing location and making other appropriate compliances; preparing and issuing information
and agendas, coordinating speakers, and processing minutes or other necessary follow through
information;
• Conduct legal research and prepare reports, surveys, and other complex documents;
• Research and develop resources and methodologies that create timely and efficient workflow;
• Perform “normal” duties of a Criminal Defense Paralegal;
• Trouble shot all issues and questions regarding the overall suite, and individual policies,
procedures, and practices, including Federal cases;
• Address errors and complaints, including bookkeeping and implementing paperless systems;
• Perform related duties as to specific assignments.
The Steel Law Firm, Atlanta, GA 05/12- 03/16
In May of 2012, joined the Steel Law Firm, as their Office Manager/Paralegal. Since then, responsible
for several key roles; championing innovation and efficiency across the suite in a highly respected firm.
Office Manager/Paralegal (Managed approximately 40 phone lines, 18 attorneys, 5 law clerks, 5
paralegals, 5 externs, 5 interns at any given time).
Direct responsibility for Operations and maintaining an effective and cost effective work environment.
Achievements:
• Provided HR, paralegal, administrative and secretarial support for the Suite including budget and
personnel matters; and assignments and projects;
• Analysed and organized office operations and procedures such as, but not limited to, budget,
personnel, records management, supplies and equipment;
• Establish uniform procedures and style practices for correspondence, reports, and other office
documents;
• Composed, prepared, and processed legal, general and confidential correspondence, including: e-
mail and faxes;
• Planned office layout, develop office administration operating budget, and initiate cost reduction
programs. (Resulting in a 40% reduction in spending);
• Managed calendars, coordinated schedules and independently made appointments.
• Screen and provide information in response to telephone calls, responding independently when
possible;
• Established, organized, and assured maintenance of paper and computer records management/file
systems;
• Coordinated meetings, programs, or events by securing location and making other appropriate
arrangements, preparing and issuing information and agendas, coordinating speakers, and
processing minutes or other necessary follow through information;
• Conduct legal research and prepare reports, surveys, and other complex documents;
• Research and develop resources and methodologies that create timely and efficient workflow;
• Perform duties of Paralegal as necessary;
• Respond to questions regarding overall suite, and individual policies, procedures, and practices;
• Address errors and complaints;
• Perform related duties as to specific assignments;
• Provide service to customers by answering questions, providing information, making referrals, and
assuring appropriate follow-through and/or resolution;
• Communicate with attorneys, judicial staff, clients and others, maintains confidentiality; and
represents the Firm;
Liberty Living Plc, London UK* 09/07 – 09/08
In late September of 2007, joined Liberty Living Plc, as the General Manager for their newest
development and future developments entering the London market. Since then, responsible for several
key roles; championing innovations and efficiency across a rapidly expanding and a highly-respected
organisation.
General Manager London (10 buildings, 11,300 units of student accommodation).
Direct responsibility for all contracts, sales, management and staff of property within multi tendered
sites of students and commercial properties. Responsible for ongoing Project Management ensuring

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focus on aims, objectives and values. Responsible for policy and procedures across Liberty Living
including manuals, training development and setting and achieving KPI’s.
Achievements:
• Created. Implemented and achieved KPI’s for Liberty Living;
• Successfully negotiated and closed several key clients, net worth over £22M;
• Successful new refurbishment properties implemented policy and procedures, SLA’s and KPI’s
ensuring customer service and added amenities such as ‘hotel service’, conferencing & meeting
facilities;
• Implemented paperless office system and eco-friendly office sites;
• Reduced general expenditure up to 50% within a 2-month period;
• Created effective financial and Group policies / procedures;
• Identified and implemented Estate inspection criteria pre-inspection and inspection procedures to/
achieve high service levels;
• Created the Snagging, De-snagging and handover procedure for Facilities Maintenance;
• Identified and introduced recommendation for improvements to customer service and
policy/performance procedures relating to all properties managed by Liberty Living.
• Created central database systems for managing, recording and monitoring Leasehold / AST / LA
services for KPI’s and streamed lined into a productive system for all of the Liberty Living
departments including Property Services and Facilities Maintenance.
• External and internal vendor network created to maintain revenue and growth at optimum and
peak level.
• Senior Project Manager for all London sites.
Reports – COO & CEO
Dominion Housing Group, London UK** 03/07 – 09/07
Leasehold Management Services Senior Deputy Manager (2000+ units of shared ownership,
students, leasehold, Assured Tenants, market rented; with cross management general needs and
commercial properties).
Direct responsibility for all contracts of property management within multi tendered sites shared
ownership, students, leasehold, Assured Tenants, market rented; with cross management general needs
and commercial properties. Finding solutions to the demands of business commercial needs with
social not for profit grants and aims. Briefing all staff on information and commercial services
expansion. Conducting of investigations, creating and implementing policy compliance and practice.
Responsible for ongoing Project Management ensuring focus on aims, objectives and values.
Achievements:
• Reviewed and implemented KPI’s for the Leasehold Services Department.
• Successful new property builds with policy and procedures, SLA’s and KPI’s ensuring customer
service and added amenities such as conferencing & meeting facilities.
• Implemented Budgeting and auditing system with cost control and P/L’s which are now used as
standard;
• Reduced general expenditure up to 10% within a 1-month period.
• Created effective financial policies / procedures; introduced card payment system.
• Identified and implemented Estate inspection criteria pre-inspection and inspection procedures to
achieve service labelled as A- excellence.
• Identified and introduced recommendation for improvements to customer service and
policy/performance procedures relating to all properties managed by Dominion Housing.
• Created central database systems for managing, recording and monitoring Leasehold services
properties and streamed lined into a productive system for all of the Leasehold Services
departments including sales, marketing and general needs.
• External agencies network created to maintain revenue and growth at optimum and peak level.
• Senior Project Manager for all pre-existing problematic and new builds.
Reports – Leasehold Management & Commercial Property Services Manager

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Servite Houses, London UK*** 2006–03/07
Operations Manager (82 units general needs, support needs, students, Assured Tenants; with
cross management of 295 units, 70% general needs 30% support needs).
Direct responsibility for all housing management within 3 schemes of students, supported needs and
general needs. Finding solutions to the demands of business commercial needs versus social not for
profit grants and aims. Briefing all staff on information and commercial services expansion.
Conducting of investigations, policy compliance and practice. Providing information commercial
consultancy to the Commercial Services Department. Responsible for ongoing Project Management
ensuring focus on aims, objectives and values.
Achievements:
• Improved KPI’s for rent and void levels: from 35%-45% in 2005/06 to 2%-1% in 2006/07, repairs
average of 99% response, customer satisfaction reaching 98%.
• Successful decant of 35% of residents to Helen Graham House successful intake of 88% of
Middlesex students that were displaced as a result of a fire.
• Debt recovery and reduction (inherited) from £220k down to £5K in a period of 8 months.
• Reduced general expenditure up to 40% within a 6-month period.
• Creative negotiation and proposal of Internet services for over 1300 rooms in 5 sites.
• Created effective financial policies / procedures; introduced card payment system.
• Improved all Health and Safety aspects of the building, correcting in 6-months all concerns raised
by the local authority in their initial inspection/report carried out in year 2005 (introduced weekly
health and safety checks and monthly scheme inspections, risk assessments produced on a yearly
basis, consultation with staff and residents regarding risk assessments).
• Supporting People inspection successfully achieved (service labelled as B- excellence).
• Identified and introduced recommendation for improvements to customer service and policy and
procedures relating to properties managed by Servite Houses.
• Successfully transferred from Context to Hotec (rent monitoring operative system), and took
complete control of rent income, managing, recording and monitoring.
• External agencies network created to maintain voids and revenue at optimum level.
• Project Implementation of the Goldsmiths House exit strategy.
Reports – Operations Director, Commercial Services
The MC Group, London UK**** 2005 –2006
General Manager (4 units of restaurants and bars including tenant management of 15;
management of 30 employees).
Direct responsibility for the strategic, tactical and day-to-day management of all locations (including
forecasts and budgets). Design and implementation of multi-level training; providing solutions for all
sites. Researching and developing new training methodologies. Providing plain English for training
and awareness. Responsible for recruitment of new personnel; encompassing recruitment, interviewing
and vetting procedures and policies.
Achievements:
• Implementation of all Health and Safety Manuals.
• Ensures accurate internal recording and reporting of financial transactions. Creating point of sale
that increased revenue on directives by 40%.
• Developing and maintaining new product(s) with vendors and negotiating pricing while effectively
implementing correct GP for all sites.
Reports – Owner Operator(s)
The Hill, London, UK***** 2005 – 2005
General Manager (2 sites; managing 30+ employees).
Directly monitors Departmental polices and procedures and recommend improvements; consulting
with Directors and stockholders. Establishing and implementing major goals and objectives, and serves
as a resource in all aspects of daily operations. Plan, develop and implement strategy for HR

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management and development (including recruitment and selection policy/practices, discipline,
grievance, counselling, pay and conditions, contracts, training and development, succession planning,
morale and motivation, culture and attitudinal development, performance appraisals and quality
management issues). Monitor measure and report on HR issues, opportunities and development plans
and achievements within agreed formats and timescales.
Achievements:
• Oversee budgeting, general ledger, accounts payable and receivable, payroll and HR.
• Manage and control departmental expenditure within agreed budgets
• Maintain awareness and knowledge of contemporary HR development theory and methods and
provide suitable interpretation to directors, managers and staff within the organisation.
Reports – Chief Executive, Owner(s)
Tyco Healthcare, Inc., Atlanta, GA****** 2001 – 2004
International Respiratory Coordinator for Mallinckrodt (Mallinckrodt is a global manufacturer and
marketer of healthcare products in the areas of respiratory care, imaging, and analgesic
pharmaceuticals).
Develop and manage new national database for Mallinckrodt history, statistical analysis including the
domestic data, export and air/international data. Communicate with export and import related
authorities, customers, and suppliers in all relevant countries as necessary to ensure positive and lawful
relation, support and activities. Manage and liaise with stock control, warehousing and distribution
activities influenced upon import/export activities. Prepare and submit relevant information in a timely
and accurate manner, for example: shipping schedules; letters of credit; ECGD documents; credit
control mechanisms; licences; declarations; packing, routing, transport and safety documentation.
Achievements:
• Manage the movement of products/equipment/materials in and/or out of the country in accordance
with organizational policy and procedure, and to comply with relevant local, country and
international law and process.
• Plan and implement import/export strategy and activities consistent with overall aims and
requirements of the organization.
• Monitor, record, analyse and report on activities, trends, results and recommendations relating to
import/export activities, which set the standard for all Mallinckrodt production.
• Manage language and communication translation issues and activities as necessary to enable
effective relations, distribution and integration of imported/exported material, which resulted in
savings of 30%.
Reports – Operation Manager, North America
Northwest Airlines Inc., Atlanta, GA 2000 – 2001
QSA Manager/Tech Ops Engineering Administrator
Education:
2002 – 2003 Saint Leo University – Tampa, FL
Major - Business Management
2012 – 2013 University of Georgia – Athens, GA
Advanced Paralegal Certificate
IT Skills:
Apple OSX, Mac, Context, DOS, EPOS, Excel, Gale, Galileo, Hotelier, Hotsauce, HTML, JDE, Net,
Oracle – Brio, Hyperion, Kinetics, Photoshop, PINES, Quick Books, Thomas Gales, PACER, iCloud,

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Visio, Vista, Windows 7,8, All Microsoft Suite 98- 360 & XP (Outlook, Word, Excel, PowerPoint,
Access, Publishing).
Core Competencies:
Operations Management: Team Building, Human Resources (UK/USA), Personnel Benefits,
Team Facilitation, Training, and Development
Research & Development: Strategic, Tactical Planning, Competitor Analysis, Marketing
Strategies, Policy/Procedure Development, Problem Resolution,
Project Planning and Risk Management
Organisational: P&L Management, KPI’s, Financial Reporting, Budget
Planning/Preparation, Expense Reductions, and Cost control
Public/Business Relations: Seminars, Community Presentations, Contract Negotiations, Board
Participation, Team Facilitation and Member Management
General Interests:
Interior Design, current affairs, politics, engineering, philosophy, science & technology, classic cars,
travel, music, art, wine and food.
Other:
Full Clean Driving License

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viii
*Liberty Living Plc is now the fastest growing student and key worker accommodation provider in the
UK. We provide over 10,000 beds in 14 cities across the country including, Aberdeen, Bedford,
Birmingham, Cardiff, Coventry, Glasgow, Leeds, Leicester, Liverpool, London, Manchester,
Newcastle Nottingham and Sheffield. Liberty Living works in conjunction with universities and other
representative bodies to provide modern, attractive and affordable accommodation to the growing
student and key worker population in the UK.
Liberty Living currently has relationships with:
* University of Birmingham
* University of Bedfordshire
* Coventry University
* De Montfort University
* University of Glamorgan
* Liverpool John Moores University
* Leeds Metropolitan University
* Leeds College of Art & Design
* Manchester Metropolitan University
* Newcastle College
* Northumbria University
* Robert Gordon University
* Royal Northern College of Music
* Royal Scottish Academy of Music and Drama
* Royal Welsh College of Music and Drama
* Sheffield Hallam University
* University Wales Institute, Cardiff
** Dominion Housing Group through its member associations has a proud history of building large
numbers of high quality affordable homes for families, single people, key workers and students, whilst
supporting people towards developing sustainable communities. Launched in November 2004,
Dominion has a total of 60 years housing association experience and an exceptional record in
successful partnership working. Dominion works in London and the South East, including in
Cambridge, Bristol, Kent, Hampshire, Oxfordshire, Surrey, Sussex and the Thames Valley region. The
Group is currently working towards providing an additional 4,000 properties.
Their work covers a wide range of needs. They have:
• Homes for families and single people
• Student and key worker staff accommodation
• Hostels for homeless and young people
• Refuge for women fleeing domestic violence
• Sheltered Scheme for elderly people
• Supported homes for adults with physical and/or learning disabilities
• General Needs Accommodation
*** Servite Houses has successfully expanded through a merger with another Housing Association,
Riverhaven in 2005 and now currently manages over 16,000 properties across England. Servite
Houses opened their first home in 1945 for 22 older people whose homes were bombed in the Blitz.
From such small beginnings, they have become a major housing association with over 15,000 homes
across the country. They have regional offices in Hammersmith, Birmingham, Bootle, Northampton
and Littlehampton. Last year their turnover was £71.1 million.
Their work covers a wide range of needs. They have:
• Homes for families and single people
• Student and NHS staff accommodation
• Hostels for young people
• Day centres
• Sheltered housing
• Care and nursing homes

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**** The Mc Group, Inc. is one of London’s leading contemporary lighting, interiors and furniture
designers. The company also have four restaurants and bars incorporating the companies’ designs.
The company has a ten-year history of successful operations within the Southwark area. The
company’s latest venture Jack’s, cocktail lounge and kitchen, opened in 2006.
***** The Hill was founded, by two former Great British athletes, in 2005. After a number of years
running promotional hospitality events the two directors opened their first venture. The Hill is a multi-
purpose venue that incorporates dining, two bars, conference facilities and a nightclub. The Hill is
incorporated within the directors company, Muswells Group, which includes multi-media and visual
productions.
****** Tyco Healthcare, Inc., is a leading manufacturer, distributor and servicer of medical devices
worldwide. Its broad portfolio includes disposable medical supplies, monitoring equipment, medical
instruments and bulk analgesic pharmaceuticals, sold under such names as Autosuture, Kendall,
Mallinckrodt, Nellcor, Puritan Bennett, Syneture, United States Surgical, Valleylab and others.