This document discusses top IT trends and how to stay competitive in the future. It covers major trends over the next 5 years like bring your own device (BYOD), gamification, social media, mobility, cloud computing, and big data. These trends will transform business and require organizations to standardize processes, automate management, and move to more flexible IT models. The knowledge gained about emerging technologies can help organizations position themselves to continue innovating and remaining competitive in the future.

1. 1
TOP IT Trends
How to stay competitive and secure in the future
Session 2000
Shannon Lake, Director, Client Solutions
Intact Technology

2. What will we cover?
This forward-looking discussion will address today’s top trends and
then look ahead at the next five years. Presenters will address major
trends that will transform the way that you do business. Topics will
include bring your own device (BYOD), gamification, social media, and
mobility, and you’ll walk away with a solid understanding of
transformational trends and how they impact you. The knowledge you
gain will help you position your organization to continue to stay
competitive into the future.
2

3. Lets go on a journey…
3

4. through TIME4

5. 100 YEARS AGO
5

6. CAR MANUFACTURING
Circa 1913
6

7. 7
Ford Model T

8. FLYWHEEL – How many people?
8

9. Over 13 years the price dropped by
9

10. Minutes
10

11. CAR MANUFACTURING
Circa 1954
11

12. Industrialization
was mature
12

13. SPECIALIZED SKILLS
13

14. Wheel Assembly
14

15. Window Assembly
15

16. Headlight Assembly
16

17. 2012
17

18. UNIX Administrator
18

19. Database Administrator
19

20. Operations Manager
Administrator
20

21. What happened next
21

22. 22

23. Not yet, but we’ll be back…
23

24. AUTOMATION
24

25. 25

26. Ford Mustang
26

27. NOT JUST AUTO INDUSTRY
27
Tools
and Equipment
Medical Devices
Solar Panels
Consumer Electronics

28. Benefits…
reduced injuries
(repetitive and stress)
consistent product
(closer tolerance, more accurate)
cheaper cost
(no sick days, strikes, work shutdowns, sleep, pay stubs)
28

29. “We don’t have to pay for the
cooks”
29

30. FUTURE OF
MANUFACTURING
30

31. 2008
31

32. AUTOMATED CUSTOMIZATION
&
VIRTUAL MANUFACTURING
32

33. 33

34. 34

35. 35

36. Even Less Manufacturing
Complexity
36

37. 2011
37

38. Cars are being printed
38
Urbee Hybrid
2 Passenger

39. BTW… that’s not the only thing
39
Body Parts
Exoskeletons
Equipment Parts
3-D Printer Parts

40. 40

41. WDICWhy Do I Care?
41

42. IT is going to change
FOREVER
42

43. Law of Accelerating Returns
- Ray Kurzweil
43

44. Technology Change
is
EXPONENTIAL
44

45. Technology is creating
technology
45

46. 46

47. Again
WDICWhy Do I Care?
47

48. 48

49. 49
Have you ever
heard of cloud?
This is a facetious question

50. 1. Standardize
technology and process
2. Automate
provisioning and management
3. Reduce
time to provide service and
cost of operation
50

51. familiar
51

52. Ford Mustang
52

53. The other cloud…
53

54. 1. Financially
move from CAPEX to OPEX
2. Eliminate
requirement for
company to support
3. Reduce
time to implement
54

55. familiar
55

56. Outsourcing
Crowdsourcing
Contracting
56

57. 57
Because they don’t want to
pay for the cooks…

58. significant reduction
in the specialized
IT jobs of today
58

59. The Future Doesn’t Need Us
- Wired Magazine
59

60. Jobs
will
change
60

61. So
will
software
61

62. Gamification
62

63. What is Gamification?
Applying game design to
non-game applications
63

64. 64

65. 65

66. 66

67. 67

68. 68

69. Raise Your Hands
69

70. 70

71. 71

72. 72

73. points systems
+10 quick response time
+15 all fields entered
+100 50 tickets generated
73

74. Leaderboards
1 Joe Q. Public 35,000
2 Ima Rockstar 34,560
3 Up N. Comer 33,000
74

75. Unlocks
Service Star Awarded
1 year of service
Joe. Q. Public
75

76. Unlocks
$10 Starbucks Gift Card
50 95% Satisfaction Customer Response
Joe. Q. Public
76

77. There is a lot more…
77

78. Achievements
Appointments
Behavior Momentum
Bonuses
Combos
Collaboration
Contests
Countdown
Discovery
Epic Meaning
Leveling Up
Ownership
Status
78

79. Gamification is around you…
79

80. 80
Education
Health
Marketing
Shopping
Mobile
News

81. And its popular…
81

82. And its popular…
82

83. 83

84. 84

85. Again
WDICWhy Do I Care?
85

86. 86

87. 87
points
leaderboard
rank
contest

88. 88

89. 89

90. Is is just Salesforce.com?
90

91. 91

92. 92
Do you
think
you can
avoid it?

93. 94
THINK AGAIN

94. Can you say it in
140 characters or less?
95

95. BB2215 6/5 @11:15 #shannon_lake
will #present on how you can
#prepare for the #future of
#technology #evolution at
#HPDiscover #HPSoftware
10 revisions, 11 minutes, 1 character left
96

96. We are becoming used to snippets:
2 line preview in our email
3 bullets outlining the topic
140 character tweets
how you feel in a few lines
scrolling 10 word media topics
97

97. 98

98. 99
TLDR

99. 100
Too Long
Didn’t Read

100. 101

101. Again
WDICWhy Do I Care?
102

102. Social Media at work
Smart Workers Guide Major Uses of Social Media
• Improving productivity
• Finding Content
• Creating and Sharing
Content
• Joining and Building
Networks and Communities
103
Smart workers guide - http://c4lpt.co.uk/smartworkersguide/

103. 104

104. FASTER AND FASTER
105

105. 106

106. 107

107. 108

108. Think before you post…
Of those that use social media tools
to make a hiring decision:
Linked In: 85%
Facebook: 78%
MySpace: 13%
Twitter: 11%
109
Feb 2011, Society for Human Resource Management

109. Do you remember
your Facebook posts
from 4 years ago?
One of your future
employers may
110

110. 111

111. What secrets are
being leaked?
112

112. What do you do when…
Someone updates the status
of where they are
Tweets sensitive information
Shares too much information
outlining what they are doing
113

113. 114
BIG
DATA

114. 115
It’s worse
than this

115. 116

116. 117
SOME
interesting
IDEAS“J.C.R. Licklider's
human-computer
symbiosis, perhaps
better termed
"intelligence
augmentation," I.A.”

117. B.Y.O.B.
118

118. 119
B.Y.O.B.D.

119. Trends in the Market Place
81% of adults
use at least one personal electronic device
More iPads in 2 years
were shipped by Apple than macs in over 20 years
59% of employees
use mobile devices to run line of business apps
90% have disabled auto lock
for tablets/ 75% for smartphones
120

120. BYOD Challenges
74% allow BYOD
71% developing custom apps
½ data breach from insecure devices
<10% are “fully aware” of devices
on their networks
121

121. BYOD IT Specific Challenges
Adequate Security
Hardware Upgrades
Support/Maintenance Responsibility
Device Management
Network Access
122

122. 123
OMG > 50 Words/Slide
TLDR

123. Crowdsourcing
124

124. What it is
NOT
125

125. Project
-Task
-Task
-Task 126

126. What it
IS
127
The White Paper Version:
“Crowdsourcing is the act of
taking a job traditionally performed
by a designated agent (usually an
employee) and outsourcing it to
an undefined, generally large
group of people in the form of an
open call.” (Howe, 2008)
The Sound bite Version:
“The application of Open Source
principles to fields outside of
software.” (Howe, 2008)

127. Project
-Task
-Task
-Task 128
Global
Market with
no defined
contracts

128. Ever heard of these guys?
129

129. 130
How it works…

130. 131
This is now the
application on the list
for busy parents

131. 132
Phew - Its
been 132
Slides

132. 133
We’re almost there

133. Again
WDICWhy Do I Care?
134

134. 135
Limited Local
Competition

135. 136
Unlimited Global
Competition

136. 137
More and more work will be done by
“Least cost technically acceptable”

137. Sometimes
FREE
138

138. 139

139. AIDS
Acquired Immune
Deficiency Syndrome
140

140. Concepts Leveraged:
• Gamification
• Crowdsourcing
• Mobile/BYOD
leverage
• Social Media
141

141. Problem was solved by people with
no “biochemistry background”
All experimental methods had failed for
12 years
Supercomputing computational methods and
computing power failed
142

142. DAYS
143

143. 144

144. 145
Humans still
dominate in
spatial
reasoning

145. Although… maybe not for long.
146

146. TODAY
standardizing process
application focus
XaaS
best of suite
automation
147

147. Information Technology
will change
148

148. So, what can I do?
150

149. Think Globally
151

150. 152
L
E
A
D
A
U
T
O
M
A
T
I
O
N

151. Add Security to your
IT “foundation”
153

152. 154
create
connected
solutions

153. 155
BECOME THE
EVOLUTION

154. 156

155. 157
OUTCOME DRIVEN
ORGANIZATIONAL STRATEGY
FUTUREPROOFING IT
about.me/slake
MAKING SOFTWARE WORK FOR YOU