Complain Process as per ISO 9001_11 - 2015.pptx

1. Complain Process as per
ISO 9001_11 - 2015

2. Manufacturing Company XYZ
 1. We are constantly getting feedback of the product we sell
 2. In one of the feedback we got a complaint
 3. Complaint was wrinkles and cracks
 4. Work flow Process
 5. Using 8D techniques we are resolving the issue and closing out

3. Work flow
Customer received
goods
Raised a ticket/red
flag
Goods back to
manufacturing
Rework (for
immediate
correction)
Description of Non-
conformance and
possible causes
RCA - Root cause
analysis
Proposed corrective
action/ Preventive
action
Implementation
action
Verification and close
out
Continual
Improvement and
document the
reports – frequent
Audits
(Based on number of
complaints, no of
issues resolved, no of
issues pending etc.,)

5. 8 D Process overview
 D0 – Prepare and plan for 8D
 D1 – Form a team
 D2 – Problem description
 D3 – Interim Containment action/corrective action
 D4 – Root cause analysis RCA
 D5 – permanent corrective action
 D6 – Implement and validate the permanent corrective action
 D7 – prevent recurrence
 D8 – closure and team celebration

6. Cracks

7. Potential causes
 Tension of the spring is not the operating range.
 Cushion Pin Height is not set proper by the operator or it changes during
operation. ( Loss in cushion pressure)
 Die surface is not polished. This will result in scoring and eventually cracks.
 Too much pressure is set for the cushion by the operator
 Oil is not used at properly for lubrication on the sheet metal
 Thickness of the sheet metal is not good
How to Identify
 Visually

8. Suggestion to control it
 Spring in the die should be changed at regular interval.
 Hydraulics of the cushion pin lines should be checked every 6 months
 Die must be polished every time before it is taken into the press.
 Pressure readings should be given to the operator( Proper training)
 Maintain the Checklist and use always during the manufacturing process

9. Wrinkles

10. Potential causes
 Loose Cushion Pin
 Too much oil on the surface of the die/Sheet metal.
 Cushion pin loses its pressure during operation
 Slug deposits in Cushion can cause height variations of die.
 Die is not bolted to the bed with proper torque
 Improper alignment of the die during setting of the die on the bed (Operator
mistake)
 Improper placement of the Sheetmetal on the die by robot.

11. Suggestion to control it
 Hydraulic lines of cushion pin must be checked periodically
 Monitor the spray of oil on the sheet metal
 Remove the slug first before die removal
 Use hydraulic bolts.
 Provide proper training to the operator
 Check pneumatic pressure of robot’s Gripper.
 Maintain the checklist always during manufacturing process

12. Non conformance report
Title of Non-Conformance:
Date Identified:
Issued to / Department:
Location:
Description of Non-Conformance:
Non-Conformance Raised and Approved by:
Proposed Correction / Disposition:
RCA
Corrective actions
Verification and close out