1. Nadeem Usman Shaikh
Infrastructure Management Analyst- ATOS
Data Protection Advisor, EMC Networker
Mobile: (+60)162288264
Email: s.nadeem.u@gmail.com
Professional Summary: Overall Work Experience – 6.3 years.
3 Years of experience on EMC Networker and Data Protection advisor Version: 5.7.1, 5.8.4 to 6.1.2
Work Experience:
1. InfrastructureManagementAnalyst– ATOS:27th April 2015. – Till Date
Project:ITO-OSS Backup-QA
Role:NetworkerOperations, Backup and Recovery
Description:
Installing/ Uninstalling Backup Clients, Monitoring Services, Backup Schedules. Running Backup/ Restore, Data
Backfilling, Reporting
Toolsused:DPAVersion 5.8.5. 6.1.2, Networker 7.5, 7.6 & 8.1, ServiceCenter, Remedy, Service Now,MS Excel,
SharePoint, EMC DPA, NMC, Windows Server 2005/2008, PUTTY.
TechnologySupported:Avamar,Commvault, and Networker.
Responsibility:
 Managing networker & Avamar servers withalmost 4000+ no. of clients in different EMEA,APAC, US zones.
 Working on Networker 7.5, 7.6 & 8.1 versions. Upgrading multiple clients to Networker 8.1 versions.
 Performed Bare Metal Recovery forWindows 2008, 2012 servers.
 Tape management activities done on Silo, IBM, Quantum, HP libraries. Troubleshooting all kinds of tape drive &
library hardware issues. Configuring & upgrading firmware if required.
 Managing cross platform servers & clients (Windows2003,2008,2012,Solaris,Linux & HPUX ).
 Data domain integration with Networkerusing DDBoost.
 Database backups for SQL, Oracle,NDMP & exchange using NMDA, NMM networker modules.
 Directed restore, savset recovery & Disaster recovery forservers
 OSSV backups which is NetApp based backup technology management with configuration & troubleshoot failures
 Updating Monthly Billing Volumes to be provided to the SDMs.
 Process Automation & Re-engineering on upgrading DPAAgent Services.
 Providing BackupJob Details for the ISO Auditing
1. InfrastructureManagementAssociate – ACS,aXeroxCompany:18th November 2013 -26th April 2015..
Project:ITO-OSS Backup-QA
Role:Data ProtectionAdvisor – Reporting, Analyzing and Billing
Description:
On-boarding Master servers, Scheduling Reports, Monitoring DPAServices, Data Backfilling, Chargeback reports
Toolsused:DPAVersion 5.8.5. 6.1.2, Service Center, Remedy, MS Excel,SharePoint, EMC DPA,Windows Server
2005/2008, PUTTY.

2. TechnologySupported:TSM,HPDP,Netbackup, Avamar, Commvault, and Networker.
Responsibility:
 Validating Backed up Data through 7-Day report card
 Providing BackupAll Jobs, JobSummary, Failed Jobs, SLA summary and Chargeback summary reports to the
Backup team and Clients.
 On-boarding Master servers and establishing connectivity betweenhost and DPA prior onboarding.Start.
 Troubleshooting the agent errors, Managing Job monitor, Request history and Data collection.
 Backfilling Data, Stop and start DPAcollectorservices through PUTTY onUNIX and Solaris OS.
 Adding and removing Client servers from DPAas per the request frombackup team.
 Updating Monthly Billing Volumes to be provided to the SDMs.
 Process Automation & Re-engineering on upgrading DPAAgent Services.
 Providing BackupJob Details for the ISO Auditing
2. InfrastructureAssociateEngineer:Mphasis – 9thJanuary 2012 - 10th November 2013
Project:Global Operation Center SSMS-BURS
Role:Data ProtectionAdvisor –Reporting and Analyzing
Description:
On-boarding Master servers for Leveraged customers, Scheduling Backup, Planning Occupancy
Toolsused:MSExcel, SQL Server Reporting Services (SSRS), SSIS, MS DTS, SharePoint, EMC DPA, SQL Server
2005/2008, ADMS, NOTA,Opsware.
Technologies Supported:TSM,HPDP,Netbackup,Pure disk, Networker.
Responsibility:
 Validating reports on SSRS and Report Manager Portal.
 Providing BackupRestore summary, Retention Data, Monthly Metrics and various standard BUR reports to the
Clients.
 Manually uploading reports in SSRS forthe customers showing errors on daily, weekly and monthly basis.
 Making Historical changes and Duplicate job Deletion in the reports using SSMS by running SQL Scripts.
Confirming and non-confirming changes in Data mine Database and SSMS-IPS Data base using SSMS on monthly
and weekly basis.
 On-boarding Master servers and establishing connectivity betweenhost and DPA prior onboarding.
 Start. Stop, Restart DPA collectorservices through Opsware on HP-UX and Solaris OS.
 Assigning clients to the master server and setting its properties as per the SLA/Contract.
 Assigning/ Creating LogicalPools in Tapes, VTL, Libraries forthe storage of Data.
 Discussing feasibility and timelines for report scheduling and deployment of reports.
 Monitoring Backupand Restore progress through JobMonitor, Occupancy history and troubleshooting accordingly.
 Extracting data fromOracle 10g (Operational Data Source from EDW) and further transform and load/stage it into
SQL Server for further Business Intelligence reporting.
 Process Automation & Re-engineering on upgrading DPACollector Services.
3. SubjectMatterExpert(SME) – Mphasis:16th November 2009 – 10th Dec 2011
Project:Global Operation Center - Back-upand Restore
Role: Monitoring and Incident Management.

3. Description:
Monitoring Database Performance, Database Size, Server Prerequisites
Monitoring Server Failure, back-upMissed and Errors.
TechnologiesSupported:Tivoli(TSM),DataProtector,Networker,Net Backup,Pure disk.
ToolsUsed:HP Open, Service Center, Virtual Control Center (VCC), Activedirectory
Management System (ADMS), Remedy, Service Manager.
Responsibility:
Was promotedasan SME on30th July2010
 ProvideFloor Support the Team.
 Manage the Knowledge Base Database (EKMS) and updating documents to keep the process updated.
 Auditing requests (tickets) of the associates and providing feedbackon areas of improvement.
 Coordinating with the Onsite Managers and attending weekly meetings forthe process updates to maintain the
process norms.
 Conducting Refresher Trainings forbottom Performers.
 Attending escalation calls when required.
 Supporting Server/network Monitoring Alerts based on clients expectations.
 Monitoring Alerts regarding the Backup Failure, Missed and Backup errors using VCC a NetcoolApplication.
 Escalating to the assigned team and opening MML if the issue is not resolved within the SLA.
 Working on daily, weekly and monthly reports using Excel,Service Center to maintain the Course of action.
 Creating & documenting event associated tickets into the incident management queue to escalate to appropriate
level of support.
Personal record:
Name: Nadeem Usman Shaikh
Date of Birth: 27th June 1988
Status: Married
Nationality: Indian
Present City: Bangalore
Permanent Address: Plot#: 367, Hussain Manzil, Nirmal Nagar,Aurangabad Road, Ahmednagar-414003
Passport #: G8527803
Achievements&Curricularactivities:
 Got promoted as an SME within six months in PreviousOrganization.
 Received the top performer Certificate on account of highest productive associate.
 Received “Weare Collaborative”, “Wedemand Excellence” Certificate from the Managers across the site for my
performance.
 Received a recognition award fromthe Clients on their visit.
 Moved to a level 2 Team (DPA)withina year in ITO-Core.

4. Academics:
 M.Sc Computers, Pune University, Ahmednagar College, 68.33%
 B.Sc Computers, Pune University, Ahmednagar College, 68.16%
 H.S.C., Maharashtra State Board, 50%
 S.S.C., Maharashtra State Board, 60%
I hereby declare that the above mentioned information is true as per my knowledge.
NadeemShaikh