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AIOps & Observability to Lead Your Digital Transformation

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The day to day life of a DevOps & IT Ops engineer should be spent on developing the beautiful products and services you offer your customers and less time operating them. In this Sensu Summit 2019 talk from Moogsoft Sr. Product Manager Adam Frank, you'll learn how Moogsoft & Sensu, along with other monitoring and observability tools, will drive your digital transformation, allowing you to understand the significance of your alerts and the alerts that are correlated, to give you better and faster context of an incident.

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AIOps & Observability to Lead Your Digital Transformation

  1. 1. AIOps + Observability to Lead Your Digital Transformation
  2. 2. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Introduction Adam Frank Senior Product Manager adam.frank@moogsoft.com
  3. 3. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. The customer experience is a digital experience
  4. 4. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Customer Experience Demands Change Products → Products & Services → Services & Customer Centric → Relationship Centric → Experience & Loyalty Centric 1970’s 1980’s 1990’s 2000’s Today
  5. 5. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. We now live in a world of on-demand & 100% availability
  6. 6. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. 50% of the Fortune 500 have disappeared since 2000
  7. 7. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Process Change Acceleration Management Complexity Tighter IT Budgets Lack of Skill Sets Increasing Demand People Technology
  8. 8. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. The people who support the digital experience cannot keep pace with the complexity & rate of change
  9. 9. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. “““The pace of change has never been this fast, and it will never be this slow again.” ~Justin Trudeau, Prime Minister of Canada, Davos WEF 2018
  10. 10. Confidential and Proprietary Information for Moogsoft Inc. DREAM
  11. 11. Confidential and Proprietary Information for Moogsoft Inc. Up/Down Latency Disk Full Port Down Pod Died CPU High Unable to Connect Timeout
  12. 12. Confidential and Proprietary Information for Moogsoft Inc. Alerts Logs Events Tracing Metrics Telemetry Anomalies Time-Series Monitoring Observability
  13. 13. Confidential and Proprietary Information for Moogsoft Inc. Modifications Anticipate Inference Diagnosing Reacting Correcting Investigation Recent Changes Time of Day, Week, Month, Year Observations from Others World Influences (Local | Global) Status of Other Work New Dependencies User Sentiment
  14. 14. Confidential and Proprietary Information for Moogsoft Inc. Point Point Point Incident Alerts Metrics Traces Logs Dashboard
  15. 15. Confidential and Proprietary Information for Moogsoft Inc. A cue is described as: ● a signal for action ● a piece of information or circumstance that aids the memory in retrieving details ● something perceived that is used in the brain's interpretation of the perception ● a hint or indication about how to behave in particular circumstances
  16. 16. Confidential and Proprietary Information for Moogsoft Inc.
  17. 17. Confidential and Proprietary Information for Moogsoft Inc. ● Safety can be coded in the design ● Outages can be avoided with more automation ● Procedures can be more objective and comprehensive ● Rules are always underspecified and unknown so therefore cannot guarantee context and outage avoidance without interpretation ● Events in our environments require decision making and action taking that cannot be pre-specified by humans
  18. 18. Confidential and Proprietary Information for Moogsoft Inc. We walk on two legs 6 MM We use tools 2.5 MM We use fire 800k We talk 150k We draw cave art 33k We farm 10k We write 5k The first civilisation 4k - 3.5k BC Artificial Intelligence Now
  19. 19. Proprietary and Confidential19 1784 Steam Power 1870 Electricity 1969 Information Technology Now Artificial Intelligence
  20. 20. Confidential and Proprietary Information for Moogsoft Inc. Alan Turing develops the Turing Test, which measures a machine’s ability to mimic human intelligence 1950 IBM’s chess playing program Deep Blue defeats reigning world chess champion Gary Kasparov 1997 IBM’s Watson, defeats the two greatest human champions of TV game show Jeopardy! 2011 Gartner Research coins the term “AIOps” as the evolution of the IT Operational Analysis market 2016 First programmable digital computers: Colossus (UK) & ENIAC (US) 1940s
  21. 21. Confidential and Proprietary Information for Moogsoft Inc. 2016 Narrow Intelligence 2020 General Intelligence 2050 Super Intelligence ANI ASIAGI< >
  22. 22. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. What if you could automate your incident resolution workflow to assure the quality of the customer experience?
  23. 23. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Apply statistical calculations & algorithms to data discovery, analysis... Employ multivariate analysis to understand impacts & relationships
  24. 24. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. DETECT ANOMALIES REDUCE NOISE CORRELATE PROBABLE ROOT CAUSE COLLABORATE w/ CONTEXT Collect & analyse time-series and metric data to surface anomalies Eliminate noisy, non-significant events Group related alerts together by text, topology, time, impact... Suggests which alerts are the root cause Collaborate and staying in sync with ticketing & notification systems RECYCLE KNOWLEDGE Capture useful input, feedback & resolutions for future reuse
  25. 25. Confidential and Proprietary Information for Moogsoft Inc. Runbook Automation Collaborate w/ Context Knowledge Recycle & Decision Support Ecosystem Integration Early Detection Probable Root Cause Topology Visualization Continuous Learning
  26. 26. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Improve Operator Efficiency1
  27. 27. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Focus More On Development, Less On Ops 2
  28. 28. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Assure The Quality Of The Customer Experience 3
  29. 29. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Invest In A Vision For The Future A system of guarantee for the world’s digital experience ✓ Availability ✓ Agility ✓ Performance Better services Better experiences!
  30. 30. Confidential and Proprietary Information for Moogsoft Inc.Confidential and Proprietary Information for Moogsoft Inc. Thank You! adam.frank@moogsoft.com

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